the hotel is not so well kept. In my room the handle to the entrance door was broken (hanging loose) , the bathroom tap was broken, the hand soap bottle was broken, the soap in the shower was standing on the floor with no cap, the interor of the room was sliightly worn , the interior of the bathroom was worn too.

good location close to railroad and city centre. Everything worked more or less

Stayed in November 2021

The hallways and the elevator of the hotel were not clean most of the time. when our room was cleaned after 5 days (!) we only got new towels and no new bed sheets. Besides, most of the furniture and the bathroom door were damaged.

Great location in the city center. Quiet most of the time

Stayed in October 2021

The shower was not clean and the extra beds where rock solid. Elevator had broken glass which wasn't too safe

Location was really good, self check in service was really smooth

Stayed in October 2021

All the way from the entrence to the room everything was in very bad shape. The room was dirty, spots and hair everywhere. Beds were broken, tv broken, window broken… The room itself was in really bad shape. Much noise from other guests at night. I would not recommend the hotel to anyone!

Very central

Stayed in October 2021

No staff in sight, TV didn’t work, no A/C, not even a way to open the windows as we had no window key.

Good location.

Stayed in September 2021

There is no way to complain as no reception. A board in the hall says you can call but you'll have to pay. It also says there is a toll-free phone at reception but nothing can be found. Oh, and did I mention, it was dirty?

It was dirty. The hallway was dirty, the elevator stank to beer, the floor with the rooms was greasy, the floor of the room was sticky. Only the beds were clean. There was 1 cleaninglady working really hard, underpaid and overworked.

Stayed in August 2021

Room with no window. Sad room

No

Stayed in August 2021

I could not come into the hotel because Booking.com send me "temporal code" or something 4 digital code so I was confused and think this is the code to the door. The code was absolutely unuseful it didn't fit anything = why needed to send it to confuse people. Then I realize that I did not complete some information on the Omena homepage, so I tried to do that but it didn't go, something was wrong and I could not send my information, the sending button was just freezing, I checked the information 100 times and it was correct. OK, that can happen! BUT I started to call the phone number which, according to the internet page working 24/7. I could not reach it for 1,5 hours!!!! I stood there with my 12 years old daughter trying to call but nobody answered!!! In the end, we went to the SOKOS hotel and bought a room there! How is that client can not reach the hotel if have some problem????? HOW they could take money BEFORE the information is complete and not sending the code? in an hour and half, my husband tried to complete the survey from home and send me a code but we were already at the SOKOS because I had 12 years old tired child and we were at the midnight on the street could not reach OMENA telephone number !!! At least if they answer and help us I would not be so angry Never never again

Stayed in August 2021

-Bidet was leaking when we got there and the floor was wet. -There was trash under the bed from the previous guests. -We could not open windows and there was no clear way to control temperature. -The layout of the room (in which the tv was placed directly at the end of the bed) meant that tall people like us could not fully extend our legs. -No checkout slip.

The breakfast was great! The check-in process was very easy.

Stayed in August 2021

Dusty floors, uncomfortable extra bed, renovation work outside the windows.

Location, convenience, spacious familyroom in two floors. Good value.

Stayed in July 2021

When we arrived with three people there was only beds for two. Managed to find a cleaner (because there is no reception) who showed us how one of the seats folded out to a bed. No instructions left anywhere for that. The only blanket for this third bed was an uncovered doona with no cover available hidden inside a pillow case which we had to enquire about a second time with the cleaner. We had made the mistake of booking this hotel a second time on our return trip. The room we were given was obviously the last available room that you had to go out into a stairwell to acess. It was a strange split level room with a tiny spiral staicase that was difficult to drag luggage down. There was a banana peel on the floor from a previous tenant and only towels for two people when we had paid for three. The view in both rooms was just scaffolding with a plastic covering and workmen just outside the window. Needless to say... we will not be staying in Omena Hotels ever again. Very disappointed.

The location was good. Right in the heart of the city and close to everything

Stayed in July 2021

Everything was very unclean. Building was in worn out condition. Lift was many decades old and dirty. Bathroom had moulds. Room floor was old and dirty. Bed was very uncomfortable. We had to leave early in the morning and had the worst night ever. I could have had same facility by paying 20 euros at some hostel, this wasn't worth 85 euros. I am never coming back or will book any omena hotels in other cities.

Nothing

Stayed in July 2021

Péssima limpeza

Stayed in June 2021

nothing i can say..

simple but elegant

Stayed in June 2023

dated

simple location room and facilities

Stayed in August 2022

no air condition other quest leaving smelly clothes in the hallway

Stayed in June 2022

Due to construction window view was completely blocked. Trash from other guests in the hallway

Good location. Convenient with the doorcode and hence contact-free check in and check-out

Stayed in June 2021

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in September 2023