Nothing

Nice room. Big, clean, lovely beds. Fantastic shower. Very good breakfest. And a very nice and lovely personell. Thank you for a great time

Stayed in July 2022

Slightly unfriendly staff at check out. If you have a bad day, stay in the office or at least dont show it to your guests. Breakfast was chaos. the design of the restaurant and the breakfast buffet is creating people bumping in to each other. I know this is high season and the hotel was probably having very high occupancy but there is ways to plan this better. The staff did a great job though to clear tables and to keep everything fresh. There is no information in the room of the telephone number to the reception, spa, restaurant etc which is strange. Impossible to connect Wifi to the Apple Iphone. when we went to ask, front office staff acknowledged there is a issue and we received a 5 page document that supposedly explained how to connect. Not the way you want to spend your stay, trying to figure out how to connect to the wifi...... Fix it please.

Room was large and nice even with a extra bed for our son. The decor was modern and the room had everything required for a comfortable stay such as safety deposit box, iron and ironing board, reasonably priced minibar, nice bathroom. I liked the fact that the hotel room door had a lock chain. Check in and out was quick and painless thanks to enough staff at the front office. Great! Nice to see!

Stayed in July 2022

Not much of a view.

Good location and room was comfortable.

Stayed in July 2022

Slow service at restaurant, waiter not attentive, felt ignored

location

Stayed in June 2022

The price was a bit high, but it was high season after all, so we were just happy to find an available room.

Very good continental breakfast. Newly renovated hotel, felt really luxurious.

Stayed in June 2022

Sauna, staff

Stayed in June 2022

friendly and helpful staff, excellent room. too bad we only stayed one night

Stayed in June 2022

Construction work at the nearby Kauppatori square was still in full swing in May '22. We had to remind the reception about the undone room cleaning once.

The new Hamburger Börs Hotel in Turku was inaugurated just a few months prior to our visit and consequently everything was new. Good and stylish materials had been used in the room. There was ample space for storage, bathroom included. The design of the restaurant/breakfast room was a bit sombre, though. The breakfast buffet selection was very good, typical Scandinavian. The hotel has a nice rooftop bar. The front desk personnel was polite and most helpful.

Stayed in May 2022

excellent facilities and location

Stayed in May 2022

Surprisingly, toothbrush and toothpaste were not provided. Lipstick stains were found on a towel and bathrobe, not a major issue though.

The location was excellent, It's located in the heart of the City Centre. The hotel looked way impressive in person than pictures from the website.

Stayed in May 2022

We appreciate we could have our dog with us

Stayed in April 2022

I liked everything except for the late check out fee.

Stayed in February 2022

Staff was very helpful with the arranging of a baby crib.

Stayed in January 2022

Feeling is very sterile compared with the Old Börs.

Sterile. Upon the dinner the night before, a bit dull. Quality of food was good but for Xmas, there absolutely must be Xmas tarts there, too!!

Stayed in December 2021

Super small table in room, was uncomfortable to work and directly under the TV Gym - no towels Gym - no disinfectant to clean equip when you are done Breakfast, small area so difficult to maintain distance - covid risk high

Renovated, clean and modern Very Central, great location Comfy room Large Gym area Restaurant with Spanish menu - Great Risotto Friendly reception and restaurant staff.

Stayed in November 2021

I like the breakfast, it so good. Reception is friendly.

Stayed in January 2024

Breakfast was nothing special - many items were not fresh. Too high a price for the offered service - not enough value for money.

Clean hotel. Great location.

Stayed in December 2023

Sound seems to carry through the floors A LOT, so much so that I had to ask the night manager to move rooms (and they very kindly sorted that out for me after the first night). The noises were just lots of thuds coming from rooms above regularly.

The breakfast was very good - lots of options, although seating was a little limited

Stayed in November 2023

everything

nothing

Stayed in July 2023

I did not like the very very bad housekeeping services. It was like a joke. They came in the room every day but they covered the bed with the duvet, placed the pillows as they should be, did not straighten the bottom sheet at all, and left. They did not clean the bathroom and left, except when I complained, the used towels in a mess. Did not clean for 5 days the floors, either in the room or the bathroom. Housekeeping was like a joke. BTW, my colleagues complained about the same problem. Some of us complained to the receptionist. They apologised profusely and sent someone to do the job. I was thinking that they save money this way. Most colleagues did not complain. When I did they would actually clean the room and bathroom. Maybe this is not important for some people, but I like living in clean quarters and getting my money's worth when I go to a hotel!

I went to Turku for a conference and stayed 5 nights. The hotel is at a very nice location, in the center of downtown Turku. The common areas were pleasant. I could sit and work in the couches and feel comfortable. The common area was generally clean. The room was big enough with a nice view over the central square.

Stayed in September 2023

Small, poorly cleaned rooms, poor value for money.

Ok location

Stayed in July 2023

The cleanliness of the room was somewhat below expectation for a hotel of this caliber. There was a noticeable stain on the bed siding, and it seems that the carpet could use more regular vacuuming, given the presence of dust. The coat hanger, too, had a layer of dust, suggesting that the cleaning might not have been thorough. We noted that a few glasses were not available at first, and upon wanting to use the cups, found them to be not entirely clean. It seems these may not have been inspected prior to placement in the room. For families with small children, it might be beneficial to know that the soap in the bathroom is somewhat difficult for little ones to reach. There is no step or platform provided, though a chair from the bedroom can be used. An enhancement of the room's child-friendly amenities could be an area for the hotel to consider. Additionally, we found that the shower door leaked slightly, and apart from towels, there was no other means to clean up the water. A wiper in the bathroom might be a practical addition to address such issues.

The hotel is conveniently situated in the city center, with key attractions within walking distance. The bed provided comfort and the air conditioning functioned well and noiselessly. The shower delivered strong water pressure, which was appreciated. Breakfast served was tasty. Parking is located under the town square located at Yliopistonkatu 16.

Stayed in July 2023

-Outside was -6C degrees and you can only adjust the thermometer up to 23C. I do not know if they only expect Finnish guests but most of the people will hate that limitation. (they give a small oil heater if you demand and it comes from another hotel) -Room service menu is limited and extremely over-priced. -Room cleaning service is poor. During my 13 days of stay they made my bed only 5 to 6 times. When they enter for cleaning mostly only empty the bin and sweep the bathroom floor. No folding no dust removing no arranging obviously messy interiors.

It is new and located at the very heart of the city. Desk and bar crew were kind and helpful.

Stayed in March 2023

Had to wait for the seating in the breakfast room. Too crowded. Our room had not been cleaned and it was never done during our 3-night stay either. They just hastily made our beds and threw towels into the bathroom. I told a receptionist and later contacted the CEO whose assistant responded and is taking appropriate actions like training staff and have a better supervision.

Good breakfast. Comfortable bed. No traffic noises heard in the room even though our room was over busy street.

Stayed in November 2022

No one picks up the phone in reception. Had to go down myself on a couple of occasions Dinner menu very limited in vegetarian / vegan options. Just two vegetarian main dishes. Cost of laundry just super high.

Nice hotel with big rooms and restaurant. Staff are friendly and room keeping is orderly

Stayed in November 2022