Cold room, the internet didn't work. The receptionist explained that this happens often in this hotel to the certain models of the smartphones. Is Samsung Galaxy A something so immensely out of date for the providers? And why didn't I have such troubles in the other hotels in this January? If the managers know about this problem, why they do nothing to correct the situation? It's not a 4* hotel if they don't provide the normal Internet connection.

Clean, good breakfast, friendly personnel, great location near the city center.

Stayed in January 2023

the building is a little dated, however, it was very clean and the staff were very helpful. The included breakfast was nice.

Stayed in December 2022

Like others said the bathrooms are run down but they still function.

The location was good, close to central train station & the Christmas markets. The room was a good size. Room around the bed to move around & a small open wardrobe space for your luggage. Breakfast buffet was good.

Stayed in December 2022

The bathroom was tiny! Maybe I should say super narrow. If you showered and closed the shower curtain you had to coordinate either not touching the wall or getting shower curtain stuck to your body. I find that irksome in a semi public space. Room floor was also gritty. Strange smell came from shower drain so I was good at keeping the door shut to stop smell permeating room.

Breakfast was amazing with so many (vegan and gluten free) options, sauna was clean and well maintained (even if there is no snow or icy lake nearby). Room was large and bed was very comfortable. There were coat hangers and place to put things in entrance to not drag street dirt into rest of room.

Stayed in December 2022

I really didn’t like the bathroom and it had a strong urine smell, our room was also only tended to minimally

the location is super central and the breakfast was fantastic , this can make up for any other lacking of the hotel

Stayed in December 2022

there is no mini bar in the room which we are unable to keep our drink cool.

the strategic location and accommodative hotel arrangement

Stayed in December 2022

Dust

The food

Stayed in December 2022

The bathroom. The shower felt large in comparison with the bathroom. I also wanted to open the windows for some fresh air, but could not figure out whether it is at all possible.

For the price we paid, I liked everything, even our very small bathroom (and I mean very small) and lift. The lift was big enough for me and my son and our luggage. Sweet. All was tidy and clean. It took us a while to figure out the tablet cum telephone and had a laugh about it. Also how to operate the lift. There is place to charge your phone, a kettle with coffee, tea etc. The TV had a few channels I could understand. The breakfast was very good. I can't remember when last I had rice pudding with cinnamon and sugar! The location is very good. Walking distance to the main station, the metro is across the street as well as the tram- and bus stops. Underground supermarket and coffee shops etc. Also 2 second hand shops! One just next to the entrance to the hotel and another one near the supermarket. The rooms are not 100% soundproof, but they do have quite time, so that helps a lot. You can change the room temp to suit your needs. There is also a luggage storage room you can use as well as a microwave. Something small to eat, coffee, fruit and cool drinks are also on sale. They do have a sauna on specific times. Can't say anything about it, we did not make use of the facility. All and all, it was a super stay.

Stayed in December 2022

Shower is just next to toilet, separated by shower curtoin, not much space. No fridge

Very close to train station. Spacious room, nice staff and excellent choises for breakfast.

Stayed in December 2022

We ordered 3 take out breakfasts one morning as we had to leave hotel 5am for a flight, confirmed night before, in the morning sign on the desk saying no one here back soon. We didn't get any food. When we complained staff just blamed each other and said what do you want me to do about it. Not an apology just blame.

Very convenient for the train station, local attractions. Room was a decent size for 3 adults. Allowed us early check-in and also bag storage checking out.

Stayed in December 2022

Although the hotel is kind of worn out, showing its age, the services are great and it provides good comfort. It is very conveniently located near the railway station and city center.

Stayed in December 2022

Excellent central location, really good breakfast, got free upgrade to a much better room and it was perfect.

Stayed in December 2022

Sauna opening and closing times

Excellent breakfast. Central location near the railway station and a metro.

Stayed in November 2022

The hotel needs so much renovation. It wasn't very clean.

The breakfast was great (like a 5 star hotel). They had many gluten and lactose free choices. The hotel is near every attraction you want to visit in Helsinki.

Stayed in October 2022

The amenities seem a bit rundown. The sauna can be used only very short hours during the day.

We only stayed at the Scandic Kaisaniemi for one night due to a stopover. The hotel is centrally located and it only takes a few minutes to walk to the train station, which was very convenient for us. The breakfast offered various choices and was really delicious.

Stayed in October 2022

Old bathroom, room in general could use an update

Comfortable beds, really good breakfast

Stayed in October 2022

everything was fine!

Good quality simple hotel, location is great, breakfast is outstanding

Stayed in September 2022

The room was a little sparsely furnished and a little austere.

A well located hotel and reasonably priced in an expensive city. Good value for money.

Stayed in October 2022

The water in the bathroom does not go through the drain

Good breakfast and location

Stayed in October 2022

it’s a bit worn out but overall it’s quite ok

the location is amazing, the staff was really nice and the breakfast was very good!

Stayed in September 2022

Sauna closes at 21.30, so I just missed it. One more hour would have been the last dot on the I.

I checked in late and had to leave early, all caused by a delayed flight. I was told that I could have a "cold breakfast" half an hour early - which turned out to be the whole buffet, cold, hot, with sea buckthorn juice, chia-porridge, oat milk for my coffee, and a whole gluten-free section. Amazing, delicious surprise and great service.

Stayed in September 2022

For breakfast, it would be great if they can refill the milk if finished. For staff, it would be great if the staff could have more interaction with their customer , for example staff work at reception shall have simple greeting and welcome whenever customer walk in the hotel instead of ignore them. During the stay, I found out it is more on self service counter instead of a reception counter. Simple words “how may I help you?” shows a good start to welcome your customer. This is because customer will feel awkward and not a good impression to your hotel. For facilities, kindly double check the room before it is ready to customer. The footstep of the dustbin in my toilet room is broken and left only the steel. It is very dangerous to step on it.

Breakfast is good, more selection and delicious. Nice street view while having breakfast. Staff is very understandable and allow us to store our luggage in their storage room.

Stayed in September 2022

Only small annoyance was the shower situation, as the shower water poured out across the entire bathroom floor when showering, causing it to be wet & slippery. We presumed not enclosing the shower & using a squeegee to mop up water into the drain after showering is a Finnish custom, so we adapted. But it was somewhat of a hazzard for my elderly mother and inconvenient to not be able to have anything on the floor. More shelving in the bathroom to put our toiletries on would be helpful as well.

Staff was second to none! Inka at the front desk, in particular, was outstanding with her communication, patience and friendliness. Breakfast was impressive every day we were there. Location could not have been better.

Stayed in September 2022

room was a little dated but ok, a few lights not working.

great location friendly staff good food.

Stayed in August 2022

looked tired

location, and staff very helpful

Stayed in September 2022