The lady in the shop that sells the ticket for Bula bus was noticably rude. She kinda of throwing back the change and receipt to me. When l asked her why she treats me the customer like that, she answered me that "l'm sick." I couldn't believe my ears!!!???!!! I was told by another guests that she has experienced the same treatment while l was bringing the incident up at the front desk. UNBELIEVABLE!!!

Most of the staff are helpful and understanding.

Stayed in May 2024

Wifi was the worst internet I have ever experienced at any hotel Had to pay 3% surcharge on any credit card purchase. Even the booking fee Food or drink orders took ages to be delivered We booked one of hotel’s restaurants for our 10th anniversary dinner. They specifically asked us if it was a special occasion. But on seems they did not even care at the night of booking. Not even a dessert or something. Or a special table. As if we’re just there to eat dinner. So disappointing

The location Beautiful views Pool

Stayed in May 2024

The only thing that is a little hard is that the restaurants and experiences that the resort offers are expensive. However, is to be expected, the Koro restaurant food wasn't great but the other one was fantastic

Staff are obviously fantastic; they are very welcoming and ready to help. Breakfast was lovely and the Asian restaurant was fantastic, and all the restaurants have beautiful views. Pools are great right on the beach and the resort offers buggy's to take you from one end to another which is great in the Fiji heat.

Stayed in April 2024

It was very spacious, clean and really comfortable.

Stayed in April 2024

Nothing that we din like 🙂

Beautiful property with amazing staff. Every room has a view and it’s breathtaking. Property provides a lot of food options, leisure facilities and a water activities. They also have kids specific activities and zones, alternatively adults only zone. My partner and I loved our stay and the service is exceptional 😊

Stayed in April 2024

It didn’t bother our family but the property is long so depending on the location of your room you may walk a lot or need to wait for the Bula bus to drive you. We found the walking pleasant and relaxing but some people may want to request a room closer to front desk area to avoid lots of walking.

Pool area was fantastic

Stayed in April 2024

Services

Very spacious unit after the upgrade Friendly staff

Stayed in May 2024

A fantastic experience really friendly team and great facilities

Stayed in May 2024

The heavy smell of the detergents in the room. Floor was wet thus became dirty on arrival.

The tour on arrival

Stayed in April 2024

The room had footprints on a big manhole above the bath, and the extra bed that was made up in the room was right beside the front door with light and noise coming in. There was also a marked, fake wall beside the bed which was weird and unattractive. The pillows were great but my bed was so saggy. I had a poor sleep, which was disappointing after 5 nights of divine sleep at our previous holiday accommodation. The communication with reservations prior to leaving Australia was quite poor. I wanted to sort everything out before I left but their responses were very slow, I had to contact them a few times. Then they were texting me when I was in Fiji and didn’t have the ability to text back. I also made arrangements with reception for our departure when I checked in, and I later got a text asking about my departure plans. That made me concerned we wouldn’t get picked up at 5:30am the next morning. Fortunately our departure worked out as planned.

The pools, restaurants and facilities spread out over 2km with a beach backdrop is quite impressive. Fortunately they gave us lifts in golf carts to and from reception as we had an early flight departure. The ambience, drinks, meals and service at the adults-only restaurant were good, although they did overcharge us (and fixed the error once pointed out). This was a very different experience to the two other hotels/resorts we had stayed at on this trip. I can imagine people have a fantastic holiday here but I felt it really lacked the Fiji magic, was a bit too commercialised for my personal taste. They had a busy schedule of activities but unfortunately we weren’t there long enough to experience any of them. It was just an overnight stay for us and what I loved the most was the Fiji Airways check-in counter for our early departure. We were able to check in our luggage at reception and didn’t see them again until we collected them in Australia. That was brilliant - Vinaka vakalevu!

Stayed in April 2024

Our bedding was not changed while we were there- for 6 nights. We rang and asked how often they were changed and was told daily. The music was quite loud at the pools.

Adult pool was great. Lots of choices for swimming. Breakfast was excellent. Staff very friendly.

Stayed in May 2024

Constant elevator music - everywhere!

Percy! Pools. Rooms. Service.

Stayed in April 2024

For the cost the rooms ( I needed to change rooms at one stage ) both were a little dated for the cost and are starting to need an update/ refurbish.

Extremely friendly and helpful staff , nothing was ever too much , exceptional service provided by everyone I interacted with. Although I felt my room needed a little bit of refurbishment the room itself was comfortable and cool ( it was very hot when I stayed) and had all the basics. Breakfast was plentiful and there was a wide choice to suit all palates. I also ate at the Asian restaurant onsite and had a great meal there with friends - our waitress was fantastic that night. As I was attending a conference I didn’t get to truly explore the facilities but I gathered from friends also staying there that the spa and massage was well worth a visit…

Stayed in April 2024

Room a bit tired. Decking at Kondo pool a tripping hazard

Staff

Stayed in April 2024

The hospitably of staff and quality of food and cleanliness of the facility.

Stayed in April 2024

Room cleaning was sporadic and had to ring a couple of times for towels etc.

Variety of pools and restaurants

Stayed in April 2024

Not very easy connected to reception/booking

I like the villa style accommodations, have enough personal space but also not feeling isolated.

Stayed in April 2024

The walk to the rooms haha nah nothing really

It felt more private and the buggy’s were handy when you didn’t want to walk

Stayed in April 2024

I didn't appreciate not knowing that upon arrival I had to pay 200 per night upfront of $1000 for them to take instantly and gave me the impression anything I brought from the resort would come off that. But when I checked out that wasn't the case, I then had to pay upfront a further 650 plus 3% surcharge for everything that was charged to the room and now I have to wait up to 30 days to get my $1000 back. This was never disclosed when booking this resort.

Breakfast exceeded my expectations. The staff went above and beyond.

Stayed in April 2024

Terrible pillows. Both my wife and I didn’t have good sleeps as a result.Body wash and shampoo etc were empty whole trip( 5 days)even though room was cleaned daily. Ended up using our own soap and shampoo as a last resort.

Location and plenty of options

Stayed in April 2024

The bath was a nuisance with a central tap into the middle that got in the way all the time. The Internet connection was a nuisance requiring logging on to 'Hilton Honours'. It disrupted my international call on arrival

The location and facilities were excellent. As a more 'up-market' hotel things were a it more expensive than I would like compared to other hotels in the area, but there was less to worry about. It was an easy hot walk to Port Denaru where shops, money change, and boat tours depart. I was particularly happy to take a shower some hours after checkout before I got on the 10 hour plane trip home

Stayed in April 2024

There was nothing we didn't like about this resort. Slight wait at reception at peak times but we were on "Fiji time" anyway so didn't really bother us.

Room was lovely and well stocked with necessities. Bed was large and comfortable. Very clean and serviced daily. Bottled water supplied daily as well. Buffet breakfast was excellent! Location was perfect and the staff were extremely helpful and friendly. Loved the whole vibe in the resort.

Stayed in April 2024

Comfy bed, but pillows super large for our liking,

Location on sand beach, sunshine everyday, staff so friendly and helpful, food amazing, pools exceptional, very safe place for children. Lots of activities on and off location to do.

Stayed in April 2024

Service of rooms took all day to do on some days Calling reception for service I.e. laundry to be collected etc they’d often forget and you need to chase them up.

Grounds and pool well kept Staff wonderful Best buffet breakfast

Stayed in April 2024