Standard of the room There was no towel

Average

Stayed in June 2022

the space & the comfort

Stayed in July 2022

Very very poor checkin, did not have 2 rooms as booked and reception stuff lied about being full so a lot of mucking around to get back my original booking. Also shuttle was 50minutes later than requested so very nearly missed our flight. Absolutely useless people at the front desk were of no help. Also be wary of day-stayers using the pool etc....some very questionable sexual inuendo and propositioning happening with guests.

Good facilities and excellent bar and support staff. The lady in the restaurant was simply the best!

Stayed in June 2022

NA

NA

Stayed in June 2022

Customer service was ok. Receptionist was not that friendly. The hotel was so empty we asked for 1 night and asked for a discount if we stay another night but they said no. Billiard table was not free had to pay for it.. very boring indeed..

Room was fair.

Stayed in May 2022

No breakfast

Stayed in May 2022

.Could not close the front door curtains properly due to entrance door lever were obstructing along curtain runners.very important for privacy ..Other guests walking outside can see direct inside the room..please fix this problem

Room clean and smart setup

Stayed in May 2022

Everything was good

Stayed in May 2022

Room was not cleaned during entire stay.

Staff hospitality

Stayed in March 2022

No pool towel provided, we had to use our room towel. the room floor was very dirty would not recommend walking in the room without shoes. no hair dryer in the room unlike other Tanoa hotels that i have stayed in. the air con in my room was not working properly. they should really look into that.

Good and secure parking with good size room and comfortable bed. Nice and friendly staff. The meals I ordered through room service was nice too.

Stayed in February 2022

Food was not good

Friendly staff

Stayed in January 2022

Floors were sticky. Bathroom old and rusty, needs renovating

Room was ok, floor was sticky, bathroom average, air con didn't work properly, food in restaurant was average for the price. Close to airport which was handy and transfer bus which was great. Staff were friendly. Rooms could do with renovating. Overall 6/10

Stayed in January 2022

Upgrade rooms looks old

Google pictures and actual sights are very different

Stayed in December 2021

N/A

Friendly staff,good food🌺

Stayed in January 2022

Pool

Room

Stayed in January 2022

dripping taps ,phone charger blew on my first night ,no one in hotel had spare charger that I could borrow i was disappointed as I was one my own my phone battery died and I couldn’t communicate with my relatives I had to asked so many strangers if they could lend me one but unfortunately no one had iPhones charger the girls at the shop had one but she was about to close up so I managed to charge my phone just to notify my families if I was ok the day I checked out i was promised at the reservation that my covid test results will be sent on my Email No Email forwarded to me still waiting for my certificate i could understand how tourist had to quarantine for 3 days for covid test done and if it’s negative they can leave ,but there was a wedding party for about 80 outside guests on my second day at the Hotel venue if anyone of the guest could’ve had the virus that could have been spread it around in the community

convenient close to airport

Stayed in December 2021

Limited food options in the menu. Hallways were usually wet due and slippery due to guest going to and fro the swimming pool. Sliding door of the bathroom was stuck most of the time. The rooms were stuffy upon entry and AC Units require maintenance.

We were provided free dinner alongside our package. The food was good and the pool was of sufficient size and clean.

Stayed in November 2021

Pool and big garden

Stayed in April 2024

Breakfast and the fact that they put our foam in the freezer

Stayed in April 2024

Only the aircon is not gold during our short stay.

Room is nice and clean.

Stayed in April 2024

The dish on the menu, the chicken sizzler could be improved, it tasted more like chicken chop suey. And the chicken and fries/chips dish, could be improved as well, should have some chicken nibbles, thighs or breasts.

Breakfast was okay. The overall experience of the room/ accommodation was lovely.

Stayed in March 2024

None

Breakfast

Stayed in March 2024

1. Door locks broken. 2. Door keys not working properly 3. Bugs and cockroaches in the rooms 4. Bathroom door broken 5. Very poor service 6. Horrible breakfast 7. They do not wash guest clothes 8. Dirty swimming pool.

Nothing except a very helpful female staff named Hepi. There was not even 1 thing I liked about this hotel.

Stayed in March 2024

The staff could have given a heads up on how to open the room with the keycard as it was a bit of a struggle. I've usually been to hotels where you tap the keycard, but for Tanoa, you have to insert the key card and then take it out and then twist the handle to open which we weren't aware of and the keycard inside the room which had to be inserted correctly to allow usage of electricity in the room. Food took almost an hour to come out, which was annoying. Apart from that, it was great.

Well maintained. Resembles the pictures to a certain extent. Value for money.

Stayed in February 2024

Charging us $440 per room when it was only $169

Stayed in February 2024