3% surcharge on all items - was told that this was a mastercard charge, only to then be charged another 'mastercard' charge on our account of 3% as well. There was also a room fee per night of $150 that was not disclosed at the time of booking. Additional charges are annoying, but ok ....as long as you are aware of them when you are selecting your accommodation. The beach was great for snorkeling, however wasn't sandy, so not somewhere you'd go for a dip. As with any resort in Fiji - be prepared to spend your money on food. It is expensive.

Great Japanese restaurant. Very friendly staff and entertaining evening performance. We were put in a lovely, clean room and given a travel cot on arrival.

Stayed in June 2023

There is nothing 5-star about this resort. I've stayed at both the Sheraton and Marriott in Fiji and the Warick is miles apart from these resorts is every aspect. The Warwick is more like 3 stars at the very most. Where the Warwick goes wrong is it still charges the same prices for food as other 5 star resorts, yet the quality is no way near as good. Buffet breakfast is average with long wait for cooked eggs, and very limited options from those with dietary requirements (lame and limited GF options, and no other milk apart from full cream dairy). The themed buffet dinners are expensive for bland food. Basically all food coming from the Bula Brasserie is bland with no flavour. The other restaurants (Italian and Japanese) are ok, but so pricey, and if you want an early seating at either of these restaurants you need to book days in advance. It was so hard to get a 6pm booking, yet the restaurant was half empty till 7pm. Prices for drinks were also ludicrous. They charge FJ$17 for a single Fiji local beer, and serve it straight from the can - definitely not 5-star! These beers were FJ$7 at the Marriott. We ordered nachos with guacamole from the sunset bar and got a handful of Doritos, and about enough guacamole for 3 chips - for FJ$13!! Service throughout is very average - rarely greeted with a smile when you request something such as a water refill. The wifi is also an absolute joke anywhere in the resort. You can manage a few WhatsApp texts and that's about it. We came here with our 3 year old and 10 month old and struggled a bit. Kids club was average and at the time was held in a conference hall as they were upgrading the original room. The kids eat free policy is confusing and not great. The poor kids get a very limited buffet of pretty unhealthy food. Dinner at all restaurants also doesn't start till 6pm, which means the kids don't eat till close to 6.30pm - thats too late for my little ones.

Struggling to find things I liked about the resort to be honest. Location on the coral coast was great if you had older kids - there were kayaks and snorkels for hire. I wasn't expecting coral to be right on the beach. Great for these activities, but not great if you actually wanted to swim in the ocean. Rooms were ok

Stayed in July 2023

Bathrooms and rooms needs more improvement

Different activities

Stayed in July 2023

Slightly dated however they are renovating

Staff were so friendly always. Amazing with our children.

Stayed in July 2023

The rooms very small and outdated. There were issues with getting fresh bath towels every day sometimes they didnt arrive till 7pm at night i ended up buying my own pool towels from the shop so i could have a shower when i wanted as fresh towels hadnt arrived yet. Pool towels also wernt always available. Buffet was quite average food

Beautiful Location, palm trees, beach all very beautiful. Both swiming pools, bars and dining facilities were all great. Japenese restaurant and Italian restaurant were both very good. Staff were lovely, i had two spa treatments both very nice. Ice cream shop was also good . Had 2 nice shops with nice souvenirs and other items to buy.

Stayed in July 2023

The property needs renovation. The bathroom have molds stain and needs an update.

The staff

Stayed in July 2023

Families

Snorkling

Stayed in June 2023

Late finish to room cleaning 9pm at night.

The staff were happy and always smiling making the time away with family great.

Stayed in July 2023

At peak occupancy times a few tweaks needed- on multiple days towels not replaced with new ones once room was cleaned as laundry hadn’t provided new ones in time. Ditto pool towels, couldn’t even get one on our first day. Prices of food quite expensive for what it was. And couldn’t get into restaurants unless we booked very much in advance. A more centralised booking system would be good to prevent multiple bookings in different restaurants for same group. Bathrooms could do with a refresh. Ours often smelt musty. Was clean though.

Lots of choices of restaurants, pool was nice and kids well catered for. Teppanyaki dinner was a highlight. Beds very comfortable.

Stayed in June 2023

Long way for the airport take 2 hrs 30mins not the time advertised. The resort promotes facilities that aren’t functioning in the same capacity any further. The extra paid for an ocean view was a glimpse over the pool and through the trees not a real ocean view.

Staff were nice and the view of the ocean was great from the beach. Able to swim in the ocean due to the coral coast.

Stayed in July 2023

Toilet in our room leaked was kinda fixed but still not a great smell

Staff amazing and grounds exceptional

Stayed in June 2023

There were no simple or less expensive lunch options. With kids we ordered room service for lunches and the room service food was not great.

Beautiful setting, great facilities, friendly staff, and an overall peaceful experience The daily activities, kids club, non-motorised water sports equipment, buffet breakfast and ocean view from our room balcony made it all a very enjoyable stay.

Stayed in June 2023

The service at the beach side Activities desk wasn't good at all. Expensive alcohol. There is nothing to do after 6:30pm

Comfortable stay, good facilities

Stayed in June 2023

Food prices for quality where high

Stayed in June 2023

the location, only because it is 2hrs from the airport and there is no where to go for a walk outside the hotel. the shower in our room was either leaking, boiling hot or freezing cold.

we liked the adult pool, gardens, day spa and restaurants. the staff are amazing and go out of their way to make you feel special.

Stayed in June 2023

Not a 5 star hotel. Rooms a bit shabby. TV on a loop Nothing to watch. All sport The bathroom towels never were left had to keep asking. Was promised oat milk never got. Had to buy then was Soy milk Tap in bathroom dodgy couldn’t use properly. Air con very very very noisy couldn’t sleep with it on. Restaurants could be cheaper with more seafood options. Breakfast could be more varied.

The staff were very helpful and provided entertainment

Stayed in May 2023

The dinner buffet was poor and better options are available quite close by if you are willing to explore. The cultural experiences were OK and variable through the week

The beach and pools were well located close to the rooms and the staff were amazing

Stayed in May 2023

reported air conditioning issues on the second day, however, staff were not accommodating. The aircon in the room felt like it needed a filter change or due for a replacement, as I felt that it was not up to hotel standards especially for the price we paid. pool closure at 7pm. no room number in the key card. only received 3 towels when I booked for 4people. towel replacements were inconsistent daily. some days, no hand towels, floor towels , face towels. applying for a visitor pass the day before. MISCOMMUNICATION from staff and even on check out.

free to roam the resort, kids had activities they could do during the stay. daily activities. pool volleyball, breakfast.

Stayed in May 2023

when I reported a specific problem, the maintenance and floor manager would communicate to front office to get it rectified. did not happen.!!

activities for the kids. freedom to walk around resort.

Stayed in May 2023

food prices are very high. I had read this on some reviews prior and thought that this was subjective- and it is- but as reasonable income earners who still try not to “waste” money we were shocked and moderated our buying because of this. it would be nice for the kids to have the option to have meals or snacks more readily available during the day- there is no real option for “morning tea” or “afternoon tea”

staff are outstanding.

Stayed in April 2023

bathroom needs renovation kind of Massey

location surrounding beautiful ocean

Stayed in April 2023

The food was a great disappointment. The kids buffet not good..our kids got sick of nuggets and big fish pieces terrible chips etc. No variety over 6 days in adults buffet..always the same thing.

The Japanese Restaurant was wonderful. The staff were awesome

Stayed in April 2023

Mildew smell in hallways and rooms, doesn’t feel 5 star (patchy paint work in rooms, shower flooded every time out to room) no aircon to reception area or dinning, uncomfortable, hot and muggy. The prices are exorbitant. eg Nachos $45, corn chips, 3 tablespoons of mince and raw onion on top, no sour cream or guacamole. slushie for kids is in a small plastic cup and $10 some places $15! This resort charges criminal amounts but pays staff very low. $5 an hour we found out. left really bad taste in my mouth. long 2 hr drive from airport. No place to eat to get something small or cheap, it’s all restaurants or insanely expensive room service. Room service very slow. Over 1 hr for a kids burger and chips. Hot tub broken 1st few days, then hot water but no bubbles.

Picturesque setting. Mostly friendly staff. The room was cleaned and bed made beautifully each day. The games man at the pool who ran volley ball, was fun and inclusive.

Stayed in April 2023

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Stayed in April 2023

The cost of food and beverages was ridiculous. And there are no close by restaurants so you are stuck paying over priced resort fees. The ‘kids eat free’ is not clear on check in and some kids get wrist bands, some don’t, and then you get asked everytime you eat what coloured wristband your kid has or why they don’t have one and where you will be dining so they get this offer. The whole thing is confusing and not clear on their website.

Being right next to the ocean was great. The drive is long so you have to be prepared when travelling down especially with little ones.

Stayed in April 2023