Unfortunately, our first impression was not good. It was hard to identify the hotel entry door as the door was locked (approx. 6 pm). We rang the bell and the front desk representative (male) answered the door and was clearly annoyed. He was not welcoming at all!! This was disappointing since we specifically chose to go to Bourgogne vs Bordeaux because of your hotel (found it on line). Also, we could not get into the pool area...as our keys did not work? Our time there was limited, so we didn't ask for help. Overall it was a great experience...as the morning staff and accommodations were top notch.

*Please note- we used our daughter's booking account, thus the guests were John & Sharon...not Cassandra. Beautiful and unique accommodations. The main lobby/breakfast area was breathtaking. We've never had a candlelit breakfast before...that was special. Conveniently located. The room (Clairvaux) was spacious and comfortable. The food and breakfast staff were excellent.

Stayed in April 2024

It is not especially comfortable. A very steep walk up spiral stairs- 3 floors to get to to Room and then more stairs in room. Everything a bit off. No light above sink in bathroom, closet can’t open. Bedding is skimpy. Not enough outlets etc

Great location, historic lobby area

Stayed in April 2024

As many have stated, the stairs are daunting.

Very nice room and breakfast.

Stayed in March 2024

Beautiful! We were so delighted with everything about it. So cozy and inviting.

Stayed in March 2024

Steep stairs, not for reduced mobility

Beautiful old building well placed to visit town.

Stayed in February 2024

Very nice crew, very nice place

Stayed in December 2023

The nicest welcome we have had to any hotel ever I think. The building is stunning and fascinating in equal measure and it's right in the centre of town. Really enjoyed being here, great staff that made us really welcome

Stayed in January 2024

The stairs! Not good for small children or anyone with mobility issues. Bunk beds too hard for our children to sleep well. (7, 12 years)

It was a stunning and unusual place, incredible location. Adults slept really well. Good breakfast.

Stayed in December 2023

We would have preferred not to have such steep stairs to access our he bed but recognise we were in a historic building.

Beautiful building in excellent location.

Stayed in December 2023

It was very noisy, we could hear the people above us walking in their room, and speaking -- they also had a loud child.

Location was amazing. Room was spacious and comfortable. Pool was a lovely treat!

Stayed in December 2023

The bathroom aren’t easy to put things down as the sink is a standing up sink The old wardrobe was locked so I could not hang up my clothes The bedrooms are ok what makes the hotel special is the reception room and service

The property is an old property XII century with an amazing reception/ breakfast room with spectacular voltage ceilings So having breakfast there is a must as the bedrooms aren’t as old looking!! Nice friendly hotel

Stayed in December 2023

The staircase is treacherous

Nicely appointed rooms with Clarins products. Breakfast was extra but included omelettes, etc

Stayed in December 2023

I loved everything! My friend opted out of breakfast -

Amazing staff who were easy to email and helped with dinner reservations (including dietary restrictions) and a great wine tour rec (Safari Tours! Amazing!) - they made this the best customer service I have ever had at any hotel!!!

Stayed in November 2023

Breakfast

Stayed in October 2023

Amazing breakfast!!! Extremely helpful friendly staff. Great location. Would definitely stay again.

Stayed in September 2023

Perfect

Wow! Such a totally unique place to stay. An incredible history and restoration project. Truly memorable.

Stayed in September 2023

With a small pool, I would suggest booking times to avoid disappointment, and crowding.

An exceptional place, nestled into the history and the walls of the City.

Stayed in July 2023

Our room was on the top floor accessed via a narrow spiral staircase…. We were okay but if you would find the access difficult ask for a room on the lower floors

Stunning building steeped in history. Great staff. Beaune is beautiful and the Saturday market a real treat.

Stayed in July 2023

Beautiful

Stayed in August 2023

Exceptional staff, amazing location and beautiful rooms

Stayed in July 2023

Had an amazing stay here, thank you so much to the lovely staff for being so accommodating and kind.

Stayed in May 2023

Loved it all!

Gorgeous historic hotel, very comfortable with exceptional decor and ambiance! Be sure to have a drink downstairs for the full experience!

Stayed in May 2023

No elevator. Impossible to install anyway. Long and abrupt stairs of the building. It was built for monks. I understand, but it does not mean that it is comfortable.

Style and overall very good.

Stayed in June 2023

The stairs are a real challenge. Fine for us young men but rather intense for others. I think perhaps was more expensive than was absolutely necessary and fair but was nevertheless very close to everything and lovely.

The pool! So great. Also the rooms were very atmospheric.

Stayed in July 2023