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Reviews of Hôtel Aiden by Best Western Clermont-Ferrand - Le Magnetic 4 stars

41 Avenue de la République, 63100 Clermont-Ferrand, France

#6 of 39 hotels in Clermont-Ferrand

Guests' Choice

Review score

Based on 288 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.1

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    nothing to report

    nice lobby, nice rooms

    Stayed in April 2024

  • Reviewed: 19 May 2024

    9.0
    Great deco, friendly, comfortable, practical
    • Leisure trip
    • Family with young children
    • Junior Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Location is off centre, but if you want to stay close to the train station, it's good.

    Staff, interior design, room size and comfort, underground parking with fast electric chargers.

    Stayed in May 2024

  • Reviewed: 20 March 2024

    7.0
    Good hotel to stay for a few nights.
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    As I have mentioned above: breakfast and towels were not making our stay happier.

    Breakfast was not really good, poor assortiment (more like basic), cutlery was not clean. Towels did not really look like clean, were grey and smelly. These points need to be improved. The rest during our stay was very good, comfortable beds, clean room, good nespresso coffee, friendly personnel, good location of the hotel (just a small walk to the center).

    Stayed in February 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very tight to enter parking with a large car

    Very clean and decent breakfast

    Stayed in March 2024

  • Reviewed: 10 February 2024

    9.0
    Excellent!
    • Business trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night

    Helpful and welcoming staff. Comfortable room and bathroom. When arriving, please mention to the guests that the badge must be used in the elevator before requesting the level.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant service was terribly slow the Saturday evening we were there 1hr 20 min between starter and mains, and food mediocre at best.

    A comfortable room if a little small, excellent shower. Ample secure parking on site both covered 1.9m height limit and open air. Fairly easy to find, good for an overnight stop probably a bit out of the way to explore CF. Good breakfast.

    Stayed in February 2024

  • Reviewed: 25 January 2024

    7.0
    Rude staff
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I cannot believe how incredibly rude the staff is here, we checked in at night after driving with two children for a very long time, we were booked in a room with one bed for four of us. I initially went downstairs to ask for extra bed sheets and pillow (we would just make it work) to my surprise all the sudden the same lady who checked us in said "I don't speak English " and started laughing. So unprofessional, but when checking us in she spoke english and even offered us to pay for breakfast. Not until I told her I have other citizenships besides English did she even attempt to solve our situation. We ended up switching to a room that had a pull out sofa for our children, after unneeded stress.Regardless so rude so unprofessional, very dissatisfied and disappointed.

    Very clean and comfortable rooms

    Stayed in January 2024

  • Reviewed: 7 January 2024

    8.0
    Very convenient for a traveller from Barcelona to Paris
    • Leisure trip
    • Family with young children
    • Communicating Rooms
    • Stayed 1 night
    • Submitted via mobile

    All was good.

    A very nice hotel mid-way from Barcelona to Paris. Very comfortable after a few hours of driving.

    Stayed in January 2024

  • Reviewed: 23 December 2023

    8.0
    Convieniance
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing around it but we chose it because we were travelling.

    Modern property with good parking under the hotel. Charge extra but worth it.

    Stayed in November 2023

  • Reviewed: 2 December 2023

    8.0
    It was fine
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The elevator and hallways needs some updating

    They were extremely nice

    Stayed in November 2023

  • Reviewed: 12 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    understaffed so almost impossible for employees to fulfil the needs of their guests.

    Employees with a smile and doing their utmost!

    Stayed in October 2023

  • Reviewed: 19 September 2023

    8.0
    Nice hotel dodgy food.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    Dinner was disappointing.

    Very comfortable hotel.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    7.0
    Comfortable but difficult to find.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Access was a nightmare. We drove around for almost an hour before finding it. Breakfast offered lots of sugary cereals but the fresh fruit available was disappointing and not seasonal. (Kiwi fruit and banana -really?) .

    Friendly, helpful staff. Very comfortable room. The dog bed was an unexpected bonus.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    Really enjoyed staying here and would use this hotel again.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    We didn't like the fact that you have to pay €12 per night to park in the hotels private carpark, it's attached to the hotel, so surely this should be included in the nightly rate.

    I was very happy with the room and breakfast. The staff were friendly and very polite. My wife is vegan and doesn't expect much choice in France, but there was vegan yoghurt for the fresh fruit, a choice of breads and condiments and the staff even got her oatmilk for her coffee, she was very impressed.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Very dark

    Easy parking - easy to find

    Stayed in August 2023

  • Reviewed: 8 September 2023

    8.0
    Nice hotel, really nice staff (especially the person working at breakfast)
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    At the restaurant, during dinner, we had to wait almost half an hour before someone came to our table to tell us they no longer had the bottle of wine we ordered. Luckily, the waitress could recommend us another bottle (which coincidentally was at the same price as the previously ordered bottle....???) In general, service was slow all night. We had to wait several times for our table to be served while we saw other tables, that had arrived later than us, being helped much faster.

    Upon arrival we were greeted by a very friendly receptionist who offered to make reservations for us at the hotel restaurant, which we gladly accepted (as we'd been driving 2 days straight already, we did not feel up to going into the city center that night). Also, at breakfast one of the waiters really went out of his way to help us, and we had a lovely chat with him (too bad I never asked his name for he definitely deserves some extra credit!) Food was good (both at breakfast and at dinner), though mostly at dinner there were some pretty long waiting times (see below)

    Stayed in August 2023

  • Reviewed: 4 September 2023

    8.0
    A lovely surprise of a hotel.
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities were simple but very nice and great attention to detail. The night receptionist was very friendly and welcoming and their breakfast which was included in our rate was very nice. My 8 year old especially liked the pancake machine and that her could boil his own eggs. Would definitely go back.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    8.0
    A relaxing, comfortable stay.
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    More could have been provided for the gluten free breakfast

    The bedrooms were clean and well furnished. A great bathroom and shower.

    Stayed in August 2023

  • Reviewed: 22 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Communicating Rooms
    • Stayed 1 night
    • Submitted via mobile

    Not a city to stroll around with family. Hotel has a parking, use it.

    Hotel staff was lovely. Rooms comfy and clean, as expected. Breakfast was beautiful.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Communicating Rooms
    • Stayed 1 night
    • Submitted via mobile

    Good location, nice stuff and good breakfast

    Stayed in July 2023

  • Reviewed: 19 August 2023

    9.0
    Very comfortable overnight stay
    • Leisure trip
    • Family with young children
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No concerns

    Attractive clean and well equipped room in a good location

    Stayed in July 2023

  • Reviewed: 15 August 2023

    9.0
    Great for a stop over ! Dinner was excellent!
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely stop over hotel ! Weren’t going to eat there but couldn’t find anywhere else and ended up having dinner there - it was excellent! Highly recommend it !

    Stayed in July 2023

  • Reviewed: 6 August 2023

    7.0
    a great stopover on the way down south
    • Leisure trip
    • Family with young children
    • Junior Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    the quality of the food was average

    brilliant staff, very helpful and accommodating.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    9.0
    Good location clean facilities good food
    • Leisure trip
    • Family with young children
    • Junior Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Had to pay for parking and possible more food options at dinner would have been good

    Very helpful Staff

    Stayed in July 2023

Showing 1 – 25

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