13-15 Place des Marseillaises, 13001 Marseille, France
#23 of 108 hotels in Marseille
Guests' ChoiceBased on 420 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
8.3
Facilities
8.4
Staff
9.1
Value for money
8.1
Free WiFi
8.0
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End of dialog contentReviewed: 20 April 2024
Katie
United Statesroom got hot with sun shining in
very convenient to the train station. we got the top floor and it had a great city view. comfortable and nice hotel and staff were excellent and so helpful. there is a nice courtyard for breakfast.
Stayed in April 2024
Reviewed: 9 April 2024
Mohamed
United Arab EmiratesAc seems to be not working properly.
The staff is super hospitable. Helping in every thing. One of the best hotel staff ever.
Stayed in April 2024
Reviewed: 7 April 2024
James
SpainVery clean, wonderful breakfast, helpful staff, lovely bathrobes
Stayed in February 2024
Reviewed: 3 April 2024
Milla
PolandThe location. Friendly and professional staff
Stayed in April 2024
Reviewed: 3 April 2024
Lyn
United KingdomThe size of the club rooms.
I liked the suite of rooms but not the price
Stayed in March 2024
Reviewed: 2 April 2024
William
United KingdomSlow to refill croissants - left without one
Stayed in April 2024
Reviewed: 18 March 2024
Houari
GermanyMaybe updating some of the room facilities
Staff, location and room confort
Stayed in March 2024
Reviewed: 15 March 2024
Viktoryia
CanadaGreat location, beautiful design, nice place!
Stayed in February 2024
Reviewed: 3 December 2023
Jarosłąw
PolandI enjoyed the stay, the staff friendly and helpful
Stayed in November 2023
Reviewed: 25 October 2023
Aina
MalaysiaIf you need to be close to the train station, this hotel is unbeatable. The area isn't the nicest but the hotel was very proper and I felt at ease staying there.
Stayed in August 2023
Reviewed: 8 October 2023
Sarah
United KingdomNothing
Convenient location near the main station and easy walk into town centre. Modern hotel, lovely decor, very friendly and helpful staff. Breakfast was excellent, lots of choice and all fresh and tasty. Comfy beds, good size bathroom and very clean.
Stayed in October 2023
Reviewed: 6 October 2023
Steve
CanadaSome side streets filthy
Location, clean, very good staff
Stayed in October 2023
Reviewed: 4 October 2023
Georgina
AustraliaHairdryer didn't work otherwise could not fault the stay
The staff were exceptional. Very friendly and extremely helpful. Lovely courtyard and lounge spaces Comfortable bed Very close to the St Charles railway station without going into the less safe areas Good wifi 12pm checkout Luggage storage
Stayed in October 2023
Reviewed: 26 September 2023
Evans
United KingdomThe shower floor was very slippery.
I have nothing further to add.
Stayed in August 2023
Reviewed: 25 September 2023
Anne
AustraliaOne of the three people I met at reception was quite rude. The others were lovely. Not really much in the small room called a gym.
Huge bathroom! Nice view of bustling Street below with the sounds of Marseille.
Stayed in September 2023
Reviewed: 24 September 2023
Robert
United KingdomWe had to wait beyond 3.00pm for a room. We were assigned a double for my son and I so we requested a twin. This was done but we had to wait over 30 mins.
Clean, new room. Staff helped us to move to a twin room - eventually - see below.
Stayed in September 2023
Reviewed: 20 September 2023
Susan
United StatesBottom of shower moldy Confusing layout of building Sketchy neighborhood but no real sinister characters
Stylish Breakfast amazing 2 metro stops from the Vieux Port, the tourist area
Stayed in September 2023
Reviewed: 18 September 2023
Richard
United KingdomThe area around train station
Location
Stayed in September 2023
Reviewed: 11 September 2023
Michael
United KingdomThe first room was on main road (having specifically requested a quiet room), had no refrigerator, no comfortable chairs and no drawers. When we complained, Max was extremely helpful in moving us to a much better room with fridge, chairs, drawers and a quiet location. He did this swiftly and graciously.
First, desk manager Max was exceptional. Helpful, informative, gracious. Second, breakfast very good.
Stayed in September 2023
Reviewed: 7 September 2023
Lisa
New ZealandSecond Interaction with different staff member was not so great as we found him a bit rude and not very welcoming or friendly. Seemed like he was pissed off to be there. There was also a bit of a smell of smoke in the room (stale smoke).
Great location. Good value. Clean and comfortable. Great first interaction with staff..
Stayed in September 2023
Reviewed: 30 August 2023
Giorgi
GeorgiaIt's better know in advance more information about room when you travel with family
The room was - 0 level and air condition equipment noisy come front of the window
Stayed in August 2023
Reviewed: 23 August 2023
Bertram
GermanyBreak-in to our car which was parking in front of the hotel. Also to pay extra for the SPA was unusual and expensive.
After break-in to our car the manager was very helpful, did a quick fix of the broken window, provided surveillance videos and granted a credit to the stay.
Stayed in August 2023
Reviewed: 19 August 2023
Joanna
United KingdomExcellent room for a night's stay.
Stayed in August 2023
Reviewed: 14 August 2023
Anonymous
AustraliaI found the water in the shower was not quite hot enough. Lack of English channels on TV
Opposite the train station, so it's a great location if you are using this transport. 10 minute walk to reach the historic centre. Clean and very comfortable room. Staff helpful and welcoming
Stayed in August 2023
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