19 Avenue De La Reine Victoria, 64200 Biarritz, France
#32 of 55 hotels in Biarritz
Guests' ChoiceBased on 100 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
9.1
Facilities
8.0
Staff
9.1
Value for money
7.8
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 May 2024
Cork
IrelandNothing, all good.
Lovely welcoming staff, quiet location but short walk from all amenities. Nice quirky decor. Great value.
Stayed in May 2024
Reviewed: 3 May 2024
Eoghan
IrelandThe breakfast wasn't too bad, but it could've been better.
Location was great, very close to the beach. The staff were also very friendly and helpful.
Stayed in April 2024
Reviewed: 29 April 2024
Niki
United KingdomNothing
Nice room, comfortable bed. Staff were really friendly and helpful. Location of the hotel was very close to the beach and town.
Stayed in April 2024
Reviewed: 22 April 2024
David
United KingdomLimited parking was our only problem. But would definitely stay again.
Room was on the first floor. We were travelling with a springer spaniel . The Room was large enough for his bed and for us to move around comfortably.
Stayed in April 2024
Reviewed: 15 April 2024
Efrain
GermanyAs we were there, there were ongoing renovations and the smell of paint was strong outside our room.
Great location, walking distance from the city cente, very near the beach, very freindly staff, we were well informed before our stay
Stayed in March 2024
Reviewed: 14 April 2024
Ann
United KingdomShower needed re grouting
Location and staff
Stayed in April 2024
Reviewed: 6 April 2024
Sofía
SpainAll was good
Breakfast was good, location was also great
Stayed in March 2024
Reviewed: 13 March 2024
Eva
EstoniaNothing bad to say.
Good location, close to the beach. Very comfortable bed. There was kettle, tea and coffee in the room.
Stayed in March 2024
Reviewed: 29 January 2024
Felix
Spainvery nice and helpful staff 👍
Stayed in January 2024
Reviewed: 24 November 2023
Carolina
MoldovaNothing
The price
Stayed in November 2023
Reviewed: 30 October 2023
Jonathan
United KingdomA little road noise at night
Central location, good breakfast
Stayed in October 2023
Reviewed: 29 October 2023
Linda
FinlandGreat customer service. The people at the reception and staff were extremely polite and kind. Best service received in France so far. Great location as well. Only a few minutes walk from the beach and from the city center.
Stayed in October 2023
Reviewed: 9 October 2023
Petercampbell
AustraliaStaff were very helpful and friendly. Room was well appointed but a bit small. Parking was available outside for our van that would not fit into the underground parking. Great location close to the beach.
Stayed in August 2023
Reviewed: 6 October 2023
Claire
United KingdomPassive aggressive staff who told me off for not knowing that the AC was broken in the room and then that it actually had been fixed although it was 28 degrees Celsius in the room and we had a baby with us. Shower didn’t work the first day we got in because limescale blocked it but again we were made feel like we were too stupid to work a shower properly in a room that probably had been rented out in a while (again, may I emphasise that we had a baby?)
Fantastic location
Stayed in September 2023
Reviewed: 21 September 2023
Emmanuel
FranceThe hotel is clean, it's a modern building, but it definitely deserves better maintenance. We had to move room because the light and the flush in the toilet were down, and there was no-one to repair. We were upgraded in a suite :-) but the air conditioning was just blowing hot air ... and it was not just our room. Our friends had the same experience. There is only one lady at the reception, she is very nice and doing her best. Breakfast is not bad, just average, a bit expensive from what you get.
The cleanliness of the room, the listening staff, the great location, the price given the city, the free, private, secured parking lot for motorbikes.
Stayed in September 2023
Reviewed: 16 September 2023
Wong
United KingdomNothing I disliked
Great location. Secure parking
Stayed in September 2023
Reviewed: 15 September 2023
Mary
IrelandVery close to amenities
Stayed in September 2023
Reviewed: 19 August 2023
Jacqui
IrelandLocation amazing….just a short walk to Le Grand Plage, beautiful beach
Stayed in August 2023
Reviewed: 14 August 2023
Claudio
SwitzerlandLooked empty..
Location and cleanliness
Stayed in August 2023
Reviewed: 2 August 2023
Sarah
IrelandWifi not good in initial room on 3rd floor. Noisy rooms if overlooking the road.
Great location, very nice at reception, changed our room to a quieter one on the second night with no issue.
Stayed in July 2023
Reviewed: 1 August 2023
Deirdre
IrelandGreat location. Comfortable room.
Stayed in July 2023
Reviewed: 30 July 2023
Mary
New ZealandNo coffee in room.
Tres bien breakfast. Location. Weather. Close to a wonderful restaurant. Buses easy to catch.
Stayed in May 2023
Reviewed: 29 June 2023
Kateryna
FranceLocation is great, reception was helpful. Room was clean and good
Stayed in June 2023
Reviewed: 14 June 2023
Despoina
FranceNothing really.
Excellent experience in this hotel: - Clean and comfortable room - Friendly staff - Convenient location (close to the center and to the beach) We'd be happy to come back!
Stayed in June 2023
Elk Grove Village, USA
Caniço, Portugal
Washington, USA
Budapest, Hungary
Hamilton, USA
Filzmoos, Austria
Breckenridge, USA
Saint-Gaultier, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content