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Reviews of Mercure Lyon Genas Eurexpo 4 stars

36 Rue Antoine Pinay-BP 21, 69740 Genas, France

#7 of 10 hotels in Genas

Guests' Choice

Review score

Based on 69 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.5

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 18 March 2024

    9.0
    we would stay there again it is well placed for us, between UK and Italy
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The room was very comfortable, our dog stayed with us and we were able to take her into the garden. The breakfast was tasty but they ran out of bacon.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Breakfast was not that great. Very little choice. It was a disappointment compared to other Mercure hotels I stayed.

    Hotel in general was good. Also the rooms were nice, clean and comfortable.

    Stayed in February 2024

  • Reviewed: 8 December 2023

    9.0
    Great service overall, including the restaurant.
    • Business trip
    • Group
    • Privilege Room with Double Bed
    • Stayed 1 night

    The only issue was, despite trying everything and following the very detailed instructions, I could not get the temperature lower in my room. So I slept with the window open a crack.

    Reception staff were superb - best I have seen in years - friendly, efficient and helpful. The layout of the room was really well done. LOVED the foam pillow (as pillows are always rubbish everywhere I travel). I slept really well with a comfortable mattress/pillow combination.

    Stayed in December 2023

  • Reviewed: 24 August 2023

    8.0
    Very good
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows a bit bulky. Why not have two chairs in a room for two people?

    Huge room, comfortable bed, lovely shower

    Stayed in August 2023

  • Reviewed: 8 May 2023

    8.0
    Good clean hotel with great restaurant
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a constant zoom om te room or the building Could be quite annoying but i used airplugs to sleep

    Spacious Very good restaurant Easy to park your car At convenient distance of Lyon

    Stayed in May 2023

  • Reviewed: 8 March 2023

    8.0
    perfect for one night stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    efficient, close to airport, good room size. excellent breakfast and good dinner

    Stayed in March 2023

  • Reviewed: 24 August 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Was not impressed by the staff at the front desk. Poor English and not very customer friendly. The rooms were ok in size and comfort but you can somehow feel and see that this is a well used hotel. Things were all a bit used and not hygienic in comparison with other hotels I stayed in last few days.

    Modern hotel with all facilities and not far from the highway.

    Stayed in August 2022

  • Reviewed: 3 August 2022

    8.0
    Would thoroughly recommend this hotel especially if you're arriving or departing from Lyon Airport.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The bedroom was spacious with a decent sized and very comfortable bed. The bathroom was also nice & roomy. The staff were all very courteous & helpful. We had a particularly helpful member of staff at dinner, who was able to assist us with our choice, since I have a wheat allergy.

    Stayed in July 2022

  • Reviewed: 20 July 2022

    9.0
    Great value for money.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The service was outstanding and the restaurant was really good. We were All Very impressed. the lamb tagine … the sardines. We Will surely come by again. Best stop over in france from german to provence!

    Stayed in July 2022

  • Reviewed: 25 June 2022

    7.0
    On the way down south
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in June 2022

  • Reviewed: 10 May 2022

    9.0
    Nice at a fair value
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    The pool was out of service, even though the weather was pretty warm during our stay (over 20 degrees Celsius). The staff explained that the pool stays closed all year long, except for the summer.

    Hotel was excellent. We stayed one day to wait for our flight so this location (half way from the City of Lyon into the airport) was very convenient. The room and bathroom were really nice and breakfast was good. The hotel also has a small gym which gives you enough equipment for a work-out in a shor-term stay as we have. The free parking was also important for us and there were absolutely no issues with us parking and keeping our car there.

    Stayed in May 2022

  • Reviewed: 18 April 2022

    8.0
    Enjoyed our stay, very relaxing after a long drive
    • With a pet
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Expensive food and drink

    Great staff, very helpful

    Stayed in April 2022

  • Reviewed: 17 April 2022

    9.0
    Superb
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very hot and Aircon wasn't working

    lovely hotel, Beautiful room, great staff

    Stayed in April 2022

  • Reviewed: 4 April 2022

    9.0
    Very comfortable stay close to Lyon airport.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Extremely comfortable and spacious rooms, particularly the beds. Friendly and helpful service.

    Stayed in April 2022

  • Reviewed: 9 February 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Great breakfast buffet

    Stayed in February 2022

  • Reviewed: 2 December 2021

    7.0
    Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Good breakfast. Very important for us.

    Stayed in November 2021

  • Reviewed: 2 September 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No alternative for dinner: hotel's restaurant or McDonalds in front...

    It is an efficient,easy to reach and nice hotel when you're driving a long route with children.

    Stayed in August 2021

  • Reviewed: 28 May 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I asked the receptionist to be woken up at 04:30, no one called, I went down to the reception where I thought there was a receptionist, while I was waiting for the taxi, I left my luggage in the lobby, and I went out to smoke, the doors being blocked from the outside I could not re-enter the hotel to retrieve my luggage and the taxihe arrived and tried to help me but no one was there. After 20-30 minutes I continued to knock on the window for someone to come and open to retrieve the luggage, I risked losing the plane, in the end the receptionist woke up and unlocked entrance door,

    Stayed in May 2024

  • Reviewed: 16 July 2023

    1.0
    It would have been great but the manager was beyond rude and offensive
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel Manager was very rude and also it would have been helpful if they were organized and could reserve the electric charge vehicle spot

    Stayed in July 2023

  • Reviewed: 23 June 2023

    2.0
    I will never come back, I will advice to not booking at Mercure Genas
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very poor food quality Very poor food choice (same menu every day) no Canal Plus channel TV Despite I was in half board I was forced to pay the launch if it was above 30€ - it is a real shame !!

    Nicole at the restaurant was very professional

    Stayed in June 2023

  • Reviewed: 18 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was great value for money. Friendly staff. Comfortable and spacious room. Excellent restaurant.

    Stayed in February 2023

  • Reviewed: 16 July 2022

    10
    Good hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Apparently the AC unit broke the day before so they said the room might be a bit warmer than expected. I'd have expected some kind of discount given the inconvenience, but wasnt a big deal either.

    Nice staff and comfortable room.

    Stayed in July 2022

  • Reviewed: 6 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Breakfast was horrible. Most plates empty. No staff in view, and that was at 8:30 so normal breakfast time. After 10 minutes we just left.

    Stayed in April 2022

  • Reviewed: 4 May 2022

    10
    it was a pleasant comfortable stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing specific

    the rooms were very spacious and the hotel was very close to the airport

    Stayed in May 2022

Showing 1 – 25

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