The young Black waitress was exceptionally efficient and kind. The tall man who received me in the dining room was scowling and unfriendly, until I said I was a guest at the hotel. He should not have acted suspicious, as though I were trying to steal something.

Stayed in March 2024

needs a bit of upgrading but still a good place to stayf

good setting very good restrant

Stayed in February 2024

Nothing

Breakfast is very good / location is very convenient!

Stayed in November 2023

The rooms decorations and confort are ok but could be better in regards to price range. Staff not all super welcoming.

Well located. Has a Spa but it was closed. We took the massage which was excellent. Has a parking for clients.

Stayed in July 2023

Above average charge for small dogs at 25€ per night per animal. Many other places range around 6-12€

Location. 24h Checkin. On-site parking. Restaurant / breakfast being having very lovely outdoor seating. Allowing pets.

Stayed in June 2023

no air conditioning

location. friendly staff. parking on site

Stayed in June 2023

nothing

everything especially the good

Stayed in May 2023

Nice room and bathroom, view, parking, breakfast.

Stayed in May 2023

Extensive online coms which were basically marketing traps Staff varied in friendliness Weird deposit policy which did not make sense given the lack of amenities or mini bar in the room, was also not explained at request, "est normale"

Location, rooms

Stayed in May 2023

would like a couple more facilities in the room, mini fridge etc stairs a little steep for our 3 year old but no big problem

location fantastic, right on the beautiful square. hotel full of character, comfortable and clean. loved our stay

Stayed in April 2023

lack of wifi and quite cold (had radiators but they didn’t work so limited to aircon). amazing bar but only open at 7pm per day. should warn tourists to book taxi to property in advance we had to drag 3 suitcases for 30 mins up a steep hill because of no bus or taxi :-( not a great start to the holiday!!

good location for tourist attractions (which unfortunately were closed in December) - gorgeous room with original features. very friendly staff

Stayed in December 2022

strange service reception, not very welcoming and not English speakers.

good location in the old part of the city - more medieval - the traditional room was clean and very silent.

Stayed in November 2022

restaurant staff

location

Stayed in July 2022

restaurant staff were arrogant and the food in the restaurant was lacking in flavour. local restaurants provided great alternative venues for supper

rooms were lovely and it was a great location

Stayed in July 2022

overlooked the street and was quiet noisy with the window open. also was woken up around 2.30 in the morning by footsteps from the floor above

in an excellent location in an amazing historical town

Stayed in September 2022

It's tricky to judge everything because we were not there long and the season in Provins does seem to drop of a cliff in September (at least on weekdays)

There was a problem with the room (no idea what) and we were relocated to another hotel for one night. This was communicated to us in transit. We were picked up at the station and taken to the other hotel and bags were moved for us next day. The "replacement" hotel was great and we were compensated with a free dinner. I have no complaints about any of this and they dealt with everything perfectly. Room was good size (superior double) and lots of eating options. Staff were incredibly helpful.

Stayed in September 2022

Set menu poor value for price. Desert poor quality.

Location and the garden we liked.

Stayed in August 2022

Spa was closed for renovations

Room, cocktail bar in medieval vaulted cellar, staff, restaurant

Stayed in August 2022

Bad quality toilet paper and small toilet. The quality of food in the breakfast was good but we missed now cheese selection, better coffee and service.

It was calm and silent in the historical center.

Stayed in July 2022

character and style clean and comfortable. lovely hotel great location

Stayed in July 2022

Nothing

Perfect location right in the middle of town! Lovely hotel that blends old world charm with modern conveniences. We stayed here during the medieval festival and it was right in the middle of the activities. We were so glad to be able to go to our room to rest or use the bathroom during the day.

Stayed in June 2022

We loved the location and the stylish decor. The staff were all friendly and efficient. Parking given the location was a huge plus.

Stayed in May 2022

No info before that spa was closed😒

Location, room, restaurant, parking, quiet

Stayed in May 2022

the staff upon check in when I asked for restaurant suggestions. she told me of the restaurant in house. when I asked for other restaurants I got a very curt answer to the effect she doesn’t know with an eye roll. I understand she wanted to promote in house dining but we didn’t want to dine in house.

great location. great restaurant. lots of Spa options (which I did not use).

Stayed in January 2022