Our room was a bit far off 😂 almost at the fire exit.

They have managed to retain the authenticity of the building

Stayed in September 2021

The room does not have air-con, which is ok, but at the same time we could not sleep with the window open: since our room was to the rear of the hotel, there was a lot of noise coming from what I presume was an old air-conditioning fan somewhere in the backyard. Also the lobby and hallways could use some brush-up.

The hotel is well-located and the staff were very nice and helpful. The parking garage was close and convenient, yet slightly pokey. The room was renovated and the bathroom had a huge tub, which we hadn't expected. We did not book breakfast, so I can't say anything about that.

Stayed in August 2021

Walls are very thin and can hear everything outside..

Great location

Stayed in August 2021

Our room was quiet, except for some noise coming from the door to the neighbouring room which was unlucky.

We had a very comfortable stay. The room was very spacious and clean. The hotel provides free parking nearby if space is available. The location is on the edge of the city centre, so very convenient. The English speaking man on reception was very helpful.

Stayed in July 2021

No all good.

Staff were amazing, great rooms, secure motorcycle parking.

Stayed in May 2024

The condition of the shower was a disgrace with a grimy and overlong old shower curtain that spread across the base of the shower tray creating a trip hazard. The shower itself was quite small and we opted not to use it. Also sleeping was less than comfortable and overly hot owing to the plastic backed mattress protectors used on the beds.

Good breakfast and very friendly and helpful night porter. Very central location.

Stayed in May 2024

Worn out and stained carpet.

Nice location.

Stayed in April 2024

Hotel very tired. Although apparently 13 rooms have been upgraded, majority are of poor standard. The carpet was really dirty and stained. Hotel underground parking 50 yards away. Not many spaces available.

Excellent location for shops and restaurants

Stayed in January 2024

I checked-in and was assured that the points for my stay related to my membership of GW's loyalty programme would be automatically transferred, as usual, to my Air Canada Aeroplan account. They weren't. I didn't ask for a printed bill at check-out for environmental reasons. I have twice contacted the hotel by email to send me a pdf receipt in order to claim the miles with AC. I have received no reply to these requests and will be unable to claim missing miles with Aeroplan. Be warned !

Stayed in October 2023

Nothing! It was all good.

Large, spotless room with comfy beds and a coffeemaker. Excellent breakfast. Extremely useful and friendly staff.

Stayed in October 2023

maybe somewhere to buy drinks on arrival

location, huge room and period features high ceiling very nice

Stayed in September 2023

Very very tried hotel. I thought book Best Western, good reputation. other hotels in the area left it in the shade. must have a great photographer, because photos of the hotel didnt match what we saw

Nothing to write home for.

Stayed in September 2023

I didn’t like anything, the rooms were awful and strange, it was so hot in the rooms when we arrived and one of them didn’t have a cooling system and the fan wasn’t working. We had to ask for another room because it was so hot. All three of the rooms we had seen were completely different some more rundown than the others. One of the rooms was all the way at the end of the hallway were you had to pass three doors and a creepy stairwell to get in. I wouldn’t recommend this stay to anyone, if you go expecting what you see in the pictures you will be disappointed.

Not much about it was good, besides it’s location.

Stayed in August 2023

Facilites

Location

Stayed in August 2023

Perfect adjoining rooms for a large family. The staff was incredibly nice and helpful.

Stayed in August 2023

Sadly this grand hotel is no longer! now very basic provision. Clean sheets and towels, then low level, cleaning standards e.g dirt around window frame. Good location for the city. The usual frustrations of management economic meanness, no information need to scan the code for advice where there are no instructions how to use tea/ coffee makers, very limited provision 1 tea,1 coffee, 1 cream. no instructions for mobile air conditioning unit, use once paper cups. Hunt the towels hidden in the wardrobe. Toilet door wouldn’t close. No anti-slip mat in shower. Very disappointed. Observation- when we book through Booking.com we always get a minimal room to frustrate the client , therefore, we don’t return to the hotel. This case in point we were allocated a boring on the fire escape. For what reason when occupancy was less than 15%? BW are one of the best at “How to annoy customers so that they don’t come back !!”

Location

Stayed in July 2023

No air conditioning or ventilation in room

Has parking available if you have a car.

Stayed in June 2023

very outdated. wooden windows wouldn’t open. stuffy. wood on windows was old and dirty and peeling. very noisy the walls were paper thin.

location. shower appliances were nice.

Stayed in June 2023

This is an old style French city centre hotel with large rooms but in dire need of updating. Even the bathroom which had been modernised was showing wear with the laminate peeling off the cupboard under the sink. The water level n the shower was only lukewarm.

Its location is very good and they have access to an underground car park a few yards away (you need to reserve a place).

Stayed in January 2023

could be a little cleaner around edges in bathroom

big bedroom and bathroom, great location

Stayed in December 2022

No availability of places to eat that were obvious to us in the dark. Found a superb square in the centre - one restaurant open, with a 45 minute wait and a very clearly disinterested head(?!) waiter. "Don't know the area really - can't suggest any where....... We finally found a Sushi restaurant that was charming, hospitable and excellent. No thanks to the Hotel. In 30+ years of travelling all over France (which we adore in spite of the British stupidity of Brexit), I don't think we have ever had such a disappointing stop-over.

No a lot really. Did not live up to what we expected from a Best Western Hotel. It's really a tarted up tired hotel; previously and still promoted as the Hotel Continental by signage at the front and very obviously in the hotel's garage. We had expected a restaurant - there was none! A very pleasant Breakfast room, witha generous and fresh range of products. BUT the lift had an image of Dining Room and Restaurant!! Mis-selling? Should be corrected and on Booking.com's site. Yes it was central, yes parking was free; wi-fi dropped out within minutes. Shower/ toilet very good, but decor pretty uninterested by management and overall broadly old fashioned and TIRED. Had far better experience in Tarbes, a much smaller town.

Stayed in October 2022

No bar or restaurant, needs to be refurnished esp corridors and stairs.

Location and parking

Stayed in September 2022

location, breakfast

Stayed in August 2022

nothing to dislike

everything

Stayed in July 2022