50 avenue Paul Firino Martell, 16100 Cognac, France
#2 of 13 hotels in Cognac
Guests' ChoiceBased on 140 hotel reviews
9.1Cleanliness
9.8
Comfort
9.7
Location
9.3
Facilities
9.5
Staff
9.4
Value for money
8.6
Free WiFi
8.9
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End of dialog contentReviewed: 7 May 2024
Heather
United KingdomWe were disappointed by the food in the brasserie
Friendly staff who go out of there way to help. Lovely, well equipped and high quality spa and gym. Big rooms with high quality furnishings. Great valet service.
Stayed in May 2024
Reviewed: 27 April 2024
Guy
United KingdomNothing
What a treat, sadly we had only booked one night but we will return to enjoy the excellent facilities that this wonderful hotel offers. A lovely location with amazing facilities, very quiet superb spa, a lovely bar & excellent eating options.
Stayed in April 2024
Reviewed: 23 February 2024
Jason
United StatesVery beautiful property with both modern and traditional elements. Great food and bar. Beautiful local art and super friendly staff.
Stayed in January 2024
Reviewed: 13 February 2024
Thanh
BelgiumBathroom was not working in the room, the shower overflowed in the room and we had to change room. The other room was not as great but it was the only option.
Staff is very kind and . Location was good, big parking and impressive building.
Stayed in January 2024
Reviewed: 28 December 2023
Sankari
United StatesThe place was perfect and will stay there anytime
Stayed in December 2023
Reviewed: 28 November 2023
Latoya
United StatesSmall gym
Excellent food, exceptional customer service, and a beautiful hotel.
Stayed in November 2023
Reviewed: 11 November 2023
Michael
AustraliaNothing
Stunning
Stayed in November 2023
Reviewed: 6 October 2023
Natalie
United KingdomThe location was great for Hennessy but a little out of the way for restaurants. On the last day we saw a hotel car, so we can only presume that the hotel offers lifts to and from the main hub of the town… it would have been beneficial if we’d been informed of this. The rooftop bar is quirky but pretty uncomfortable!
The spa was lovely, very relaxing.
Stayed in September 2023
Reviewed: 29 September 2023
Alison
United KingdomAbsolutely nothing.
Stunning hotel in beautiful grounds. Huge rooms with the most comfortable bed. Fantastic restaurant with delicious food. All the staff were friendly & so polite, you could tell how proud they were if this wonderful hotel. We didn’t want to leave.
Stayed in September 2023
Reviewed: 28 September 2023
Xxxxxx
Cayman IslandsNo streaming in TV (there's Youtube which says "blocked", there are HDMI/USB ports but they're, of course - blocked), double-bed is actually a merged twin, i.e. you have a "hole" in the middle. Maybe it's our room specifically, but the shower without any door/cover - is a design disaster. If I knew how bad it is - I would consider not reserving such a room at all. This must be fixed.
Very friendly staff, location, parking. Huge gorgeously looking rooms
Stayed in September 2023
Reviewed: 27 September 2023
Jan
NetherlandsUnless you like Cognac, not too much to do in Cognac....
We always stay in 5 star hotels, this holiday trip we visited 3 different hotels. But only this hotel can be called truly 5 star, the other more like 3 or 4 as every detail is perfect.
Stayed in September 2023
Reviewed: 26 September 2023
Glenn
United KingdomNothing it was lovely
Excellent facility lovely setting
Stayed in September 2023
Reviewed: 24 September 2023
Clare
United Kingdomnothing really apart from no milk available in the rooms for hot drinks . we ordered some
It’s ambience , the excellent and sympathetic architecture and it’s location
Stayed in September 2023
Reviewed: 22 September 2023
Paul
United KingdomNothing really
Very quirky style Hotel, Very clean and stylish rooms
Stayed in September 2023
Reviewed: 17 September 2023
Ben
United KingdomNothing
Great pool and spa. Huge modern bedroom, bed soo comfortable. Brasserie superb. Place ultra clean. service exemplary very close to centre but in large grounds. Bar and music both top notch. We booked to stay again immediately, best hotel we’ve stayed in.
Stayed in September 2023
Reviewed: 10 September 2023
Nicola
United KingdomWe loved everything.
A wonderful hotel in every way. The room was extremely comfortable and of a very high specification. The pool and area were fantastic.
Stayed in September 2023
Reviewed: 10 September 2023
Katrina
United KingdomOne of the best hotels I have stayed at. Absolutely stunning! Great spa, AMAZING FOOD!!
Stayed in August 2023
Reviewed: 10 September 2023
Stephen
United KingdomAbsolutely nothing!
The room was light and airy and very spacious. I have a mobility problem and the hotel provided a disabled room and the offer of a wheelchair. The entire staff could not have been more helpful and anxious for my welfare. The Michelin star restaurant was also fantastic. My wife and I are regular holiday makers and we have never stayed in a better hotel.
Stayed in September 2023
Reviewed: 4 September 2023
Patricia
United StatesThere is nothing we didn’t like except leaving!
It’s impossible to adequately describe the gracious staff, exquisite food and truly exceptional services! The beauty of the property is only exceeded by the warmth and professionalism of the staff!
Stayed in September 2023
Reviewed: 30 August 2023
Ben
United KingdomMy only criticism is the wine menu is a little expensive considering it’s made on their doorstep. €55 for the cheapest bottle is not unreasonable but I guess this is where they make their money
We stayed 2 nights here and it was exceptional. We flew into Bordeaux and hired a car, it was about 1:30 min drive to the hotel. We booked the basic room and it was lovely. Newly built and decorated room that was spacious. The food is excellent. There are 2 restaurants, a brasserie and a more formal restaurant that claims to have a Michelin star. We did the formal restaurant first and had such a lovely meal. We opted for a four/five course dinner with paired wines which was very reasonable cost considering the high standard of food. The brasserie was also of a high standard. The spa is great. New facilities throughout with a large pool and jacuzzi. The rooftop bar was lovely and a great place to have a pre/post dinner drink with views over Cognac and a lovely sunset. Staff were excellent too. I would recommend to anyone for a couple of nights stay.
Stayed in August 2023
Reviewed: 20 August 2023
Kim
BelgiumOur experience was all positive, just some staff in restaurant could have been somewhat more friendly.
Really nice hotel! Rooms were really spacious, nicely decorated, very practical with toilet separate from bathroom, good airco, amazing shower and super clean! A good choice of hotel as a 1 night stop on our way to Spain!
Stayed in August 2023
Reviewed: 18 August 2023
Jacek
United StatesFeeling of a corporate venue
Amazing pool, good service
Stayed in August 2023
Reviewed: 18 August 2023
Branka
CroatiaRooftop has amazing view of the city and speciality are cocktails with fine cognac tweest.
Vieux Chais transformé dans piece of art for comfortable stays. Great location in the heart of Cognac producers with swimming pool and sweet spa.
Stayed in August 2023
Reviewed: 15 August 2023
Chloe
United KingdomNothing
Staff weee so friendly
Stayed in August 2023
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