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Reviews of Hôtel de la Renaissance

80 rue Longue des Capucins, 13001 Marseille, France

#106 of 108 hotels in Marseille

Guests' Choice

Review score

Based on 63 hotel reviews

3.4

Score breakdown

  • Cleanliness

    4.4

  • Comfort

    4.3

  • Location

    5.9

  • Facilities

    4.0

  • Staff

    5.9

  • Value for money

    4.3

  • Free WiFi

    4.9

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Showing 1 – 25

  • Reviewed: 19 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room - 4
    • Stayed 2 nights

    Toilet separated from room only by a curtain. The location was pretty loud with often crazy dudes outside.

    Staff very helpful.

    Stayed in January 2024

  • Reviewed: 1 November 2022

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Room - 8
    • Stayed 3 nights
    • Submitted via mobile

    The facilities were poor, the toilet was separated by a curtain in a very small room. The tv didnt work, the door wouldnt close properly and I had to ask for the room key. The famous colony of ants made an appearance in my room.This place should NOT be allowed to advertise as a hotel on booking.com The shower was two floors down and one had to be very careful not to slip on a very high step.as you enter and exit the shower.

    the location

    Stayed in October 2022

  • Reviewed: 16 October 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Single Room - 4
    • Stayed 4 nights
    • Submitted via mobile

    - Noisy neighbourhood and the hotel itself too

    - Close to the train station - Staff very nice

    Stayed in October 2022

  • Reviewed: 15 September 2022

    3.0
    Looks like a previous brothel.... avoid!
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy neighbours chatting til 2am and slamming doors. I didn't particularly appreciate the ant colony in the bathroom or the well I can barely call.it a shower you needed a degree in astro physics to work it out and no shower curtain,not.to mention the shower control unit was hanging off the wall. Dodgy electric wires hanging over the room. No air con in marseille summer.

    The hotel owner is very nice and helpful. Apart from that glad we got out of there when we did!

    Stayed in September 2022

  • Reviewed: 11 June 2022

    4.0
    Only for a fairly tough traveller in a crisis
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The main problem was the guy in the room next door talking loudlly on his phone till 3am and then playing even louder rap till I left at 7am. It's not the sort of place where you'd challenge a nobhead like that. Generally, I wouldn't think about taking my wife or kids here. But if you're desperate, you'll survive a night or two. The main train station and bus station for the frequent airport shuttle service are 5 mins walk away.

    The location very close to the station is good. To be fair, it was the cheapest Marseille hotel the night I stayed. Bed sheets and towels were clean and my bed actually pretty confy. But it is a scruffy old place generally.

    Stayed in June 2022

  • Reviewed: 11 October 2021

    3.0
    I felt very unsafe.
    • Leisure trip
    • Group
    • Economy Triple Room
    • Stayed 1 night

    The door from the bathroom did not close well, the bathroom is little. The room looked not clean.

    Location

    Stayed in September 2021

  • Reviewed: 23 July 2021

    2.0
    Overprice, not recommended at all.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    It's way overpriced. You're paying about 60 EUR per night for something that would cost 20.

    Close to the train station.

    Stayed in July 2021

  • Reviewed: 4 February 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Room - 4
    • Stayed 1 night
    • Submitted via mobile

    All

    Stayed in February 2024

  • Reviewed: 20 December 2023

    1.0
    The hotel is not a real hotel careful
    • Leisure trip
    • Solo traveller
    • Single Room - 4
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like how the rude lady at reception was not rude enough for me

    The fact that the hotel was not even a real hotel and the bathroom was shared, and the bed was gross

    Stayed in December 2023

  • Reviewed: 20 October 2023

    1.0
    Disappointed
    • Leisure trip
    • Solo traveller
    • Single Room - 8
    • Stayed 1 night

    It should be cleaner, the staff wasn't nice and helpful.

    It is close to the railway station

    Stayed in October 2023

  • Reviewed: 1 July 2023

    10
    Right by the station
    • Leisure trip
    • Solo traveller
    • Single Room - 8
    • Stayed 4 nights

    A kettle

    Very compact, only basic facilities, but right in the centre of town.

    Stayed in June 2023

  • Reviewed: 6 June 2023

    1.0
    • Leisure trip
    • Solo traveller
    • Single Room - 4
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 9 May 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet not comfortable hotel not good no soap in the toilet. Location is very bad.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room - 8
    • Stayed 1 night
    • Submitted via mobile

    Very noisy gathering point on the street outside until midnight.

    Great location near the station to catch early morning bus/flight.

    Stayed in May 2023

  • Reviewed: 19 March 2023

    1.0
    had to stay a night indoors but didn’t sleep at all, rats were running and nawing the walls.
    • Solo traveller
    • Double Room - 7
    • Stayed 1 night
    • Submitted via mobile

    unbelievably dirty, untended. I can understand these kind of places can exist but how can they be on booking.com? people at booking.com please see the horrible conditions.

    close to the train station

    Stayed in March 2023

  • Reviewed: 31 December 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Room - 4
    • Stayed 1 night
    • Submitted via mobile

    Very dirty don’t even understand that it is call hotel.

    Stayed in December 2022

  • Reviewed: 12 November 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Room - 4
    • Stayed 4 nights
    • Submitted via mobile

    1st as exolainef to booking.com several times via email, my booking.com account and as stated on phone to booking.com agent who answered my calls this 25th sept. (female) around 6:30pm and the gentleman who answered my call the next morning around 11am on 26th Sept. Because I had to call back since the last night woman did not 'call me back' as she said she would and didn't not send me relocation options for the last 3 nights it of 4. I am still waiting for the 3/4 nights refund from booking.com. This hôtel ISN'T A HOTEL... Booking.com clearly hasn't fulfilled its duty of sending an agent on site for sécurity and sanitation assessment before listing on your site for the Public to 'Trust it is A Safe Place to Sleep at'!!!!! -This Hotel has no hotel door...!! -My Room was the size of a wardrobe (nothing like the photos you, booking.com share in your site with reference to this hotel) -My room had no shower -Hotel had no elevator and I asked for a 'quiet room'. Being in 1st floor in a hotel with no elevator and multi story high = everyone going in and out we hear. -I was on the 1st floor - the room giving on the road (opp. Side of the street a park filled with untrustable men 'to say it nicely') - Event though I asked for a 'Quiet room'; comment which I put in the section during booking on your site. -My room had a Window which doesn't shut/locks properly -Room was uncleaned **I have photos and videos which supports statements. -At 4:30pm when I was walking to my hotel 2 blocks away from the hotel was 4 big police trucks.. 2 blocks away in day time... 26th morning agent also said hell do the needingful, call me back in 15 mins. Which he did, and send me relocation options immediately which he did but sent only 1 option and that 2 blocks away from the hotel location I just gave him all détails about.

    I was grateful to wake up in the morning with all my organs, alone in my bed, in the same location I fell asleep in. Going that picturing is clear enough for you. Horribleeee Experience. Never had anything near to this in the 20 countries I traveled and the 40+ cities in India I went alone as a single woman... And booking.com service in resolving the issue is also a '0' so far... 2 weeks waiting.

    Stayed in October 2022

  • Reviewed: 30 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room - 8
    • Stayed 1 night
    • Submitted via mobile

    Bed was ok but no luxury

    300 m from station Which is good BUT room was really simple and for £46 I would have expected a lot more.

    Stayed in September 2022

  • Reviewed: 13 October 2022

    1.0
    couldn’t sleep because of the smell from toilet and sound from street windows do not close
    • Solo traveller
    • Single Room - 8
    • Stayed 2 nights
    • Submitted via mobile

    smell in the room was horrible, room is insalubrious. you shouldn’t be able to rent this without refurbishment

    nothing, all bad

    Stayed in October 2022

  • Reviewed: 28 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room - 8
    • Stayed 1 night
    • Submitted via mobile

    Only thing i didnt like is that they are closing doors after 24:00 so you cant go in after that, but i managed with host to get one hour later and to call her to open the door.

    Very close to Saint charles train station, that is what i needed because i stayed only one night in Marseille. Very quiet and comfortable to sleep.

    Stayed in September 2022

  • Reviewed: 19 September 2022

    1.0
    so bad
    • Leisure trip
    • Couple
    • Economy Triple Room
    • Stayed 1 night
    • Submitted via mobile

    everithing

    nothing

    Stayed in September 2022

  • Reviewed: 18 September 2022

    1.0
    Run as fast as you can from it
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    absolutely all … run from it

    nothing

    Stayed in September 2022

  • Reviewed: 30 August 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities, overpriced, not even the basics, it had a weird smell. It doesn't deserve more than 15€ per night. There wasn't even a door to separate toilet from the bed. Awful. It wasn't soundproof so you could listen any noise during the night.

    The woman managing the rooms.

    Stayed in August 2022

  • Reviewed: 27 August 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly host, easy to reach from the bus station, which is exactly what I needed. Good place for a short stay!

    Stayed in August 2022

Showing 1 – 25

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