Breakfast was poor for the standard of hotel

Swimming pool and location

Stayed in April 2024

The constant delays. It took an hour to bring our suitcases in the room!!! Unheard of for its standard.. also, too much waiting and queuing.. (breakfast area, concierge, reception etc)

Location and swimming pool and kids area

Stayed in April 2024

Facilities I was shocked to find no hair dryer or iron in the room and considering you pay for every experience separately i did feel the room was slightly overpriced.

We had an amazing time based on the experience and location. Staff Some reception staff just didn't have the right customer service skills you expect but we chose to walk away as it wouldn't be fair to the characters, shop, restaurant/bar, cleaning and concierge treams that were impeccable and really did go out of thier way to build the magical memories the hotel promises thankyou! Food We dined at the Royal banquet and the food and experience was unforgettable and well worth the money. Experience My dream makeover, character dining and princess encounters were amazing, my LO felt extra special as they were greeted as royalty for the whole stay.l Location and price You pay for being at the door step to Disneyland and the detail of the hotel decor was perfect.

Stayed in April 2024

When you had to come back at 3pm to get your room number there was no line for just room numbers so you had to wait with everyone checking in. A lot of people checking in ask a lot of questions so it took a long time in line to get the room number.

Location was amazing and convenient

Stayed in April 2024

TV could offer more channels especially for kids

The location is prime, just a few steps from the park entrance and also very close to the train station. This was super helpful as we had come by train from London. Reception is a bit busy but there is a sufficient number of always-smiling staff to offer help. Stayed in a family room which should be enough for a small family. Free performances by different Disney characters take place regularly in the lobby and around the hotel. All in all it was a magnificent experience!

Stayed in February 2024

Rude person at check-in. Not the person who checked us in. We arrived about 9:00 am and were told we could come back at 3:00 to get our room. I left the park and came in at 2:40. I was told my room was not ready and it would be after 3:00. I asked how long after 3:00 and she rudely stated “after 3:00”. In speaking with another guest waiting for their room they were upset also.

Location and ease of getting into the park.

Stayed in March 2024

Check in time and check out time

Location

Stayed in February 2024

Everythingwas luxurious and well run

Stayed in May 2024

Room was great, location couldn't be better unless it was actually INSIDE Disneyland. Breakfast was expensive but really good. The atrium is amazing. The piped music will probably annoy adults, but the kids loved it.

Stayed in May 2024

Tv difficult to understand how it works and how to look at Disney channel cartoons

Flowers garden decoration and inner architecture lots of staff

Stayed in May 2024

Everything is amazing loved it

Stayed in May 2024

Staff not particularly friendly, almost stand off-ish. Very different that “Cast Members” in U.S. Check in was kind of a disaster.

Stayed in March 2024

Nothing special that may justify the price offer other than location... Value does not match the price..

Right inside the Disney Park...

Stayed in April 2024

Magical.

Stayed in April 2024

Nothing, Everything was great

Location, the staff were very helpful

Stayed in March 2024

limited breakfast for 140 euro - 2 adults, 2 children

Very average for the price

Stayed in March 2024

Baggage service catastrophic- we waited almost three hours for our bags to be delivered, called reception desk three times and finally gave up and went to the park (we only had an hour left for the rides and my daughter had her plastic princess shoes on as her other shoes were in the bags, my wife also wanted to change high heels for comfy shoes and a warmer jacket, also in the bags). Jacuzzi not in service, car park: we stood there for 20 minutes, no one approached to ask to take the car, check us in, etc. Had to insist to get the car parked- much confusion everywhere no one seems informed or efficacious, light in the entryway in our room blinked on and off all night, a staff member didn't know that the pool provided towels so we schlepped five towels with us from the room, the first contact at the reception desk was very cold and even disdainful, took three people to tell us where the ice machine was (very poorly signposted)

Staff generally friendly, successful renovation, Royal Kids Club interactive tablet a big hit with our kids, meeting with princesses super, room decor and amenities high quality, breakfast delicious but noisy (staff member banging on something for lunch meal)

Stayed in February 2024

I expect the hotel more luxurious don’t deserve 5 stars

I like the location

Stayed in February 2024

Check in . We got our rooms after 5pm while we are supposed to get the room max by 3pm

Cleanliness and convenience

Stayed in February 2024

ok ill keep it as simple as possible , everything is pre paid , so for example breakfast , is pre paid before your allowed in for breakfast , then when it doesn't go well and you may complain , the staff say there is nothing the Hotel staff can do , you have to email , yes email Disney , which then turns out a very difficult email to obtain , just ask yourself of another Hotel chain that operates such a pathetic system , this is though for everything , so if you wish to book an experience for your children and are dis-satisfied , again email is the only way forward , id guess its an american owned business ruling with an iron rod , on their foreign operations

location

Stayed in February 2024

Awful service we had to carry our own luggage. No one ever answered the phone. The staff have not been trained adequately. Staff were stood chatting around. Worst experience ever in a five star hotel

Location

Stayed in February 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in April 2024