The staff were very friendly and helpful! The location was also great, very close to the grotto.

Stayed in April 2024

Heater for the room was not working in first day . Second day it was working automatically. Not stable heater .

Private parking 10 euro per day

Stayed in April 2024

A small bathroom.

well located, nice view of the river and the mountains in the background. Kind continental breakfast service.

Stayed in March 2024

Could have included a small free breakfast

It was very clean

Stayed in February 2024

Improvement in room service…towels changed more frequently

Comfortable bed Excellent value Very good location Helpful,courteous staff

Stayed in February 2024

The decor is pretty tired and the sound insulation isn't great

The view of the river and the balcony in the morning sun. The heating certainly works. It wasn't expensive.

Stayed in January 2024

I am satisfied with our stay.

The staff, Murad, was friendly, accommodating, and helpful. That is a very important factor. Happy that booking.com accommodated the modification that we requested for our group of 8 persons.

Stayed in January 2024

The city was almost close no restaurante to eat

The staff was very help full and very friendly also nice views off the balcony (river and mountain)

Stayed in January 2024

The rooms next door lot's of disturbing while sleeping when they use the toilets and open the tap water

The views is excellent There was no kettle in the rooms Needed to go far away for coffee and breakfast

Stayed in January 2024

The fact that I couldn't have a proper meal or beverage in the hotel.

I liked the cleanliness and the demeanor of the hotel staff. I also liked the location. If the dining room had been open, I would've found it excellent. Sadly that was not the case. Understandable, because it was off-season. So excused. Altogether, I enjoyed my stay. I'll definitely recommend it to my friends who wish to visit Lourdes for pilgrimage ☺️

Stayed in December 2023

Please replace blankets with duvets. Blankets were worn out and dusty Add a electric kettle and glass cup. This is a must. Hotel could do these two with very little effort. If you are looking for a place to relax then this is not the place unfortunately.

Location: Literally 8 minutes walk to Basilica Very good shower pressure and heating Nice view outside balcony. Gave river and snow cap mountains Nice restaurants around I don't complaint much as this is real bargain for the price I paid. If you just need a place to sleep during your pilgrimage then this is the place. Customer service was very good.

Stayed in December 2023

All is good

Stayed in December 2023

Shower room is too small and noise from the floors above. Look like wooden floor not properly insulated

Good location and very friendly staff

Stayed in October 2023

No proper breakfast, staff have no English, no kettle in the room,

Friendly staff, great location, comfy beds,

Stayed in October 2023

Old furniture

Location

Stayed in September 2023

Not a dislike but the bathroom is a bit compact and if you have got mobility issues or are on the larger side, the toilet is a bit snug. The shower was nice and roomy, however. Also, again not a dislike, but given where the hotel is, some disabled access would be useful as would a slightly more rigid feeling lift.

The staff were exceptionally friendly and helpful. Any issues were quickly sorted. The balcony was lovely! Despite there being no air con (which is stated on the listing so we knew this), keeping the shutters and curtains closed during the day kept it cool, despite there being an immense heat wave! It’s a very quaint and no frills hotel which we actually like. Also like that it still has physical keys as the keycards are too easy to accidentally wipe.

Stayed in August 2023

Little bathroom

Location

Stayed in September 2023

Furniture old and nobody speaks English or Italian

Location splendid

Stayed in September 2023

There was a commotion with our rooms. Booking said the room has the view, but then it turns out it didnt, and it allso had a bad smell. It took us a bit of effort to get it changed for a one that oversees the river. The man in the reception was not organised at all, luckily a very nice lady came to our rescue :) One old elevator for the whole place. No places left in their own parking, which also costs 10€ extra in case you want it. We had to park on the street.

Great view, basicly the only reason we chose this place and we were not dissapointed. Really close to the centre and the sanctuary.

Stayed in August 2023

No breakfast, no fan or A/C. No place to sit in the lobby area.

Good location

Stayed in July 2023

Don't expect too much. The Rooms was very small. Tiny Toilets.Not even a kettle in the Room. It was hard to get into the Parking,,very narrow place.

The location was great. The Owner was friendly,he helped us to park the Car into the Garage. It was ok for two days.

Stayed in July 2023

No kettle for a drink in room

Everything was old but acceptable and bed was super comfy

Stayed in July 2023

the shower was very tiny and uncomfortable toilet to sit.

i had little balcony and a beautiful river running through the streets, my room i had a beautiful veiw of the mountains and pic du jer

Stayed in July 2023

Bathroom was very compact

View of the River, Central location and clean

Stayed in June 2023