3-5 place Sainte Eugenie, 64200 Biarritz, France
#52 of 55 hotels in Biarritz
Guests' ChoiceBased on 186 hotel reviews
7.2Cleanliness
7.7
Comfort
7.7
Location
9.3
Facilities
7.2
Staff
8.7
Value for money
6.9
Free WiFi
7.9
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End of dialog contentReviewed: 22 May 2024
Amerigo
FranceThe size of the rooms and the corridors that need a very good refreshment
The service and the customer experience 👌
Stayed in May 2024
Reviewed: 2 May 2024
Angela
IrelandDownside - the bedside lights were positioned too far from the bed - Seperate tolilet with no washhand basin so when you went to toilet you had to then go across and wash your hands in the bathroom. Lifts very small not suitable if you had a lot of luggage. No atmosphere in the hotel , reception and lobby area very dark and dingy with a funny smell.
We stayed in the room in the attic and while initially I was a bit apprehensive it turned out to be a good choice. Beds were very comfy - roller blinds on outside of window kept all the light out so enhanced our sleep. Very quiet.
Stayed in April 2024
Reviewed: 26 October 2023
Andrew
United KingdomWeird door key card to get into hotel and one of the receptionists a bit grumpy ( made up by night colleague and cheerful cleaning staff) it’s fabric is a little unloved but I was happy there anyway
Accessible to both beaches and town walking, sits on top of well maintained public car park. I had a very spacious room with small balcony with little table and chairs - wifi suspect, but told that’s town-wide in bad weather ( we had a storm) really like the run along the beach to the light house and evening stroll both to eat out and buy both posh and basic provisions breakfast also good
Stayed in September 2023
Reviewed: 14 October 2023
Maria
CanadaA room with no courtains on the window that faces the street ?!? 😒 that was no good at all. I had to use the towels to make window covers on the spot.
Location, location, location!!!
Stayed in October 2023
Reviewed: 20 September 2023
Peter
IrelandThe hotel couldn't be located better, only a couple of minutes walk from the beach, shops, restaurants and Les Halles market. Our fifth floor room was comfortable, cosy and clean. The small balcony overlooks the Place Sainte Eugenie and the sea, giving a nice view of the huge waves rolling in. The staff are friendly and helpful. We'd definitely stay here again.
Stayed in September 2023
Reviewed: 12 September 2023
Delia
IrelandNot applicable
Stayed in September 2023
Reviewed: 10 September 2023
Brian
IrelandThe toilet was seperate from the bathroom with no wash hand basin. A bit awkward to say the least.
Centrall located with a nice view
Stayed in September 2023
Reviewed: 6 September 2023
Nick
United KingdomNoise from adjacent streets at night. Air con limited to only one setting which was not low enough.
Good location. Pleasant and helpful staff. Very good buffet breakfast.
Stayed in September 2023
Reviewed: 23 August 2023
Dusan
SerbiaOutdated room..
Staff..Location..
Stayed in June 2023
Reviewed: 23 August 2023
Philippe
FranceSituation
Stayed in August 2023
Reviewed: 7 August 2023
Mircea
RomaniaThe bathroom is very small, also the wc room is so small that you cannot fit inside with the door closed.
Very nice stuff, the location is just PERFECT, breakfast is also good.
Stayed in August 2023
Reviewed: 3 August 2023
Eric
SwitzerlandThe accoustic of the rooms were thin (we could hear the neighbours getting busy) and we lacked plugs for our phones! There were usb plugs for chargers but when you have usb C, you have less alternative! Small details overall but worth knowing
The location was perfect! Close to everything foot wise
Stayed in July 2023
Reviewed: 29 July 2023
Mohammed
KuwaitQuality
Location Spaciousness
Stayed in July 2023
Reviewed: 29 July 2023
Darragh
IrelandIt rained a lot, but that's not the hotels fault! Otherwise nothing negative
Spacious, clean, comfortable apartment in an amazing location, pleasant friendly receptionist.
Stayed in July 2023
Reviewed: 29 July 2023
Henderson
FranceWonderful staff and location
Stayed in July 2023
Reviewed: 23 July 2023
Julie
AustraliaHotel was run down, too expensive, no breakfast included in price. We have stayed in much better places with just as good location for much much less.
Location Location Location
Stayed in July 2023
Reviewed: 11 July 2023
Aude
QatarTiny lift so ended up walking up 5 flights of stairs many times a day which is good for me but might be difficult for older clientele. In the flat toilets no facilities to wash your hands, need to walk through the main bedroom to the bathroom.
Perfect location, flat within the hotel which is good for a family with young children, 3 balconies with ocean view, friendly staff.
Stayed in July 2023
Reviewed: 25 September 2022
Martyn
United Kingdomseparate toilet very cramped and smelly with no ventilation at all.
Great location and good views of the waterfront from to sea view rooms. Air conditioning worked well.
Stayed in September 2022
Reviewed: 22 September 2022
Michael
FranceThe lift, no decaffeinated coffee provided
The location, near the ocean, near downtown, near good restaurants
Stayed in August 2022
Reviewed: 16 September 2022
Steve
United KingdomHowever, this is NOT a 4 star hotel based on the room we had, the shower room totally stank of the drains, to the point where we were retching, the girl at reception although pleasant was useless, the promise of a fix in the morning didn’t happen, all I was given was a can of air freshener…..very very poor customer service
The location was super, which to be fair was why we tried it…..
Stayed in September 2022
Reviewed: 11 September 2022
Oliver
IrelandNo bar
Location very good
Stayed in September 2022
Reviewed: 31 August 2022
Lyle
Australiagreat views in some rooms
Great location and beautiful view from one room but the family members in the “courtyard “ view has a view of the bins and the aircon didn’t work.
Stayed in August 2022
Reviewed: 30 August 2022
Kristian
DenmarkThe rooms are for sure not sound proof
The hotel is at an average standard, it was clean, and the staff was indeed helpful. It is situated in the midst of the town just at a large square with plenty of restaurants and close to the beach. The hotel's price matches the standard - so you get what you pay for. Good value for your money.
Stayed in July 2022
Reviewed: 17 August 2022
Hallena
MalaysiaNeed to provide some utensils as there was a kitchenette - basic fork/spoon/knife would suffice
The bathroom was big, beds were comfortable and great location
Stayed in August 2022
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