The accommodation should be rated 4 stars. The facilities need some renovations. But in my opinion, a hotel should be rated according to the whole concept of "hospitality". The staff more than makes up for the one star that should be missing. Hospitality is the "key" offered. The efforts of all individuals at all posts is something one would expect from all hotels, expensive or cheap, around the world.

Perfect location, spacious room for Paris, decent breakfast, our questions were promptly answered, before and during our stay. Top point the hotel staff.

Stayed in April 2024

The carpet need to be changed or removed

The location the quality price

Stayed in May 2024

Comfortable and very well located

Stayed in May 2024

The room and lift are very small yet clean

Staff is very friendly and helpful and at good location

Stayed in April 2024

Rooms are packed but comfortable.

Near the shopping area, safe and near the stations

Stayed in March 2024

close to Rossi bus opera terminal, close to Galeries Lafayette, many restaurants choices nearby, hotel agreed a late checkout to 1pm as my flight is in evening.

Stayed in January 2024

Very well located hotel for shopping & good food. They were nice & granted us late check-out & room was available Our flight was late. The personel was very nice, friendly & helpful. We are regular guests at Excelsior when we come to Paris as we feel at home. Best Regards Noel Leung Shing, managing director of Le Peninsula Bay Beach Resort & Spa Mauritius

Stayed in January 2024

Elevator a little small

Liked the balcony was accessible. Excellent Bathroom Water Pressure. Very friendly staff who were accommodating and helpful

Stayed in November 2023

Super location, very clean, functional and friendly staff. Perfect for a a city break in Paris.

Stayed in November 2023

Room is too small

Location

Stayed in November 2023

Great location, tons of shopping and restaurants right outside, and easy metro access. Walking distance to interesting attractions. We needed to see a doctor and the staff were super helpful, making arrangements and providing directions to the (after hours) pharmacy.

Stayed in November 2023

It’s location was perfect for visiting Paris. Clean and great staff

Stayed in November 2023

Our room was smaller than the room we had booked and the bathroom could be modernised with a new, more modern shower.

The location is excellent with numerous restaurants, bars, shops and public transport nearby. The room was nice and the bed very comfortable.

Stayed in October 2023

Nothing

Position

Stayed in August 2023

elevator was slow? I have bo real complaints

perfect location 50 steps from Galeries Lafayette, grand boulevards and the Opera house.

Stayed in September 2023

The location is perfect The room is very clean

Stayed in October 2023

You can only take the lift up from the ground floor, all other levels just have the down button. The heater was on (don't know why) the first night, we couldn't find the switch (turned out it's high up near the ceiling)

room clean, well equipped and spacious with good views. love the little touch of the daily cakes and biscuits. breakfast good variety, reasonable price, the gentleman in charge works very hard although he barely speaks English. hotel close to everything and staff very helpful (one of us lost luggage at the airport. staff helped phoning airport and airlines, offered comfort and advice) and quick to response to any requests/problems.

Stayed in September 2023

Amazing location on Rue La Fayette - like a 3 min walk to Galeries Lafayette. Easy to walk to so many attractions from this hotel. Rooms were comfy and clean. Staff were super friendly and helpful. We had the buffet breakfast on one morning of our stay and it was lovely. From pastries to fruit, to toast and bacon and eggs..

Stayed in September 2023

Location was fantastic, room was great and suited us perfectly

Stayed in September 2023

The room had a particular smell, not bad, and you would stop smelling it once used to it, but it was a shock each time we entered the room. Other than this, the stay was perfect.

We were looking for a hotel near the opera, and Excelsior had very good rates and reviews in Booking. We were surprised and the place is very nice indeed. They provide bottles of fresh water everyday and restock tea and coffee. The electric kettle was cleaned before our stay (it smelled like vinegar inside, it's good to know they clean it, we boiled water once and it was like new), that's very much appreciated, knowing some guests have awful practices. The room size was good and the staff very friendly.

Stayed in August 2023

Elevator was a bit small!

The location was amazing! Very close to multiple metro stops as well as attractions. The staff was very friendly and helpful!

Stayed in July 2023

Extra bed (narrow)

Location (near Opera)

Stayed in July 2023

The Excelsior was perfect for our group of three. Great location central to major train stations. Very clean. Exceptional staff. Felt very safe.

Stayed in July 2023

Nothing

Location excellent I love everything about this hotel They go.the extra mile for you and this is why l return every year!

Stayed in June 2023