5 Rue Lafayette, 9th arr., 75009 Paris, France
#460 of 1,622 hotels in Paris
Guests' ChoiceBased on 197 hotel reviews
8.5Cleanliness
8.7
Comfort
8.7
Location
9.7
Facilities
8.3
Staff
9.5
Value for money
8.2
Free WiFi
9.3
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End of dialog contentReviewed: 3 June 2024
Ruth
United KingdomDrain smell in reception area
Location right by metro station
Stayed in June 2024
Reviewed: 20 May 2024
Miltiadis
GreeceThe accommodation should be rated 4 stars. The facilities need some renovations. But in my opinion, a hotel should be rated according to the whole concept of "hospitality". The staff more than makes up for the one star that should be missing. Hospitality is the "key" offered. The efforts of all individuals at all posts is something one would expect from all hotels, expensive or cheap, around the world.
Perfect location, spacious room for Paris, decent breakfast, our questions were promptly answered, before and during our stay. Top point the hotel staff.
Stayed in April 2024
Reviewed: 19 May 2024
Alfaraj
FranceThe carpet need to be changed or removed
The location the quality price
Stayed in May 2024
Reviewed: 13 May 2024
William
United KingdomComfortable and very well located
Stayed in May 2024
Reviewed: 28 March 2024
April
PhilippinesRooms are packed but comfortable.
Near the shopping area, safe and near the stations
Stayed in March 2024
Reviewed: 17 January 2024
Ying
Australiaclose to Rossi bus opera terminal, close to Galeries Lafayette, many restaurants choices nearby, hotel agreed a late checkout to 1pm as my flight is in evening.
Stayed in January 2024
Reviewed: 9 January 2024
Beverley
MauritiusVery well located hotel for shopping & good food. They were nice & granted us late check-out & room was available Our flight was late. The personel was very nice, friendly & helpful. We are regular guests at Excelsior when we come to Paris as we feel at home. Best Regards Noel Leung Shing, managing director of Le Peninsula Bay Beach Resort & Spa Mauritius
Stayed in January 2024
Reviewed: 27 November 2023
Lydia
CanadaElevator a little small
Liked the balcony was accessible. Excellent Bathroom Water Pressure. Very friendly staff who were accommodating and helpful
Stayed in November 2023
Reviewed: 14 November 2023
Rachel
IrelandSuper location, very clean, functional and friendly staff. Perfect for a a city break in Paris.
Stayed in November 2023
Reviewed: 11 November 2023
Joanna
TaiwanRoom is too small
Location
Stayed in November 2023
Reviewed: 5 November 2023
Greg
United StatesGreat location, tons of shopping and restaurants right outside, and easy metro access. Walking distance to interesting attractions. We needed to see a doctor and the staff were super helpful, making arrangements and providing directions to the (after hours) pharmacy.
Stayed in November 2023
Reviewed: 3 November 2023
Sarita
United KingdomIt’s location was perfect for visiting Paris. Clean and great staff
Stayed in November 2023
Reviewed: 2 November 2023
Alan
BelgiumOur room was smaller than the room we had booked and the bathroom could be modernised with a new, more modern shower.
The location is excellent with numerous restaurants, bars, shops and public transport nearby. The room was nice and the bed very comfortable.
Stayed in October 2023
Reviewed: 22 October 2023
Jassim
QatarNothing
Position
Stayed in August 2023
Reviewed: 20 October 2023
Christopher
United Stateselevator was slow? I have bo real complaints
perfect location 50 steps from Galeries Lafayette, grand boulevards and the Opera house.
Stayed in September 2023
Reviewed: 19 October 2023
Sofia
GreeceThe location is perfect The room is very clean
Stayed in October 2023
Reviewed: 17 October 2023
Barbara
AustraliaYou can only take the lift up from the ground floor, all other levels just have the down button. The heater was on (don't know why) the first night, we couldn't find the switch (turned out it's high up near the ceiling)
room clean, well equipped and spacious with good views. love the little touch of the daily cakes and biscuits. breakfast good variety, reasonable price, the gentleman in charge works very hard although he barely speaks English. hotel close to everything and staff very helpful (one of us lost luggage at the airport. staff helped phoning airport and airlines, offered comfort and advice) and quick to response to any requests/problems.
Stayed in September 2023
Reviewed: 4 October 2023
Helen
AustraliaAmazing location on Rue La Fayette - like a 3 min walk to Galeries Lafayette. Easy to walk to so many attractions from this hotel. Rooms were comfy and clean. Staff were super friendly and helpful. We had the buffet breakfast on one morning of our stay and it was lovely. From pastries to fruit, to toast and bacon and eggs..
Stayed in September 2023
Reviewed: 28 September 2023
Rob
United KingdomLocation was fantastic, room was great and suited us perfectly
Stayed in September 2023
Reviewed: 29 August 2023
Pamela
SpainThe room had a particular smell, not bad, and you would stop smelling it once used to it, but it was a shock each time we entered the room. Other than this, the stay was perfect.
We were looking for a hotel near the opera, and Excelsior had very good rates and reviews in Booking. We were surprised and the place is very nice indeed. They provide bottles of fresh water everyday and restock tea and coffee. The electric kettle was cleaned before our stay (it smelled like vinegar inside, it's good to know they clean it, we boiled water once and it was like new), that's very much appreciated, knowing some guests have awful practices. The room size was good and the staff very friendly.
Stayed in August 2023
Reviewed: 19 August 2023
Shairose
CanadaElevator was a bit small!
The location was amazing! Very close to multiple metro stops as well as attractions. The staff was very friendly and helpful!
Stayed in July 2023
Reviewed: 29 July 2023
Yukihiro
ThailandExtra bed (narrow)
Location (near Opera)
Stayed in July 2023
Reviewed: 14 July 2023
Bates
CanadaThe Excelsior was perfect for our group of three. Great location central to major train stations. Very clean. Exceptional staff. Felt very safe.
Stayed in July 2023
Reviewed: 30 June 2023
Anne-marie
United StatesNothing
Location excellent I love everything about this hotel They go.the extra mile for you and this is why l return every year!
Stayed in June 2023
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