The outside doesn’t look very inviting. ( concrete ) . At times - insufficient staff members especially at breakfast.,

Friendly team. Easy to travel to different parts of the city on foot or by tram. Comfortable bedrooms.

Stayed in April 2024

Somewhat claustrophobic but well designed room. 12-15 min walk from the center.

Staff, parking, kitchenette with still and sparkling water on the floor.

Stayed in April 2024

Very bright and cheerful vibe from the lobby to the rooms. Loved the toiletries!

Stayed in March 2024

Nothing!

Amazing!!! Loved this hotel, we are coming back in August before our wedding with the whole family! Amazing location but also not too loud! great access to the tram right outside and walking distance from everything. The best thing though was the staff, they were all amazing, they went above and beyond and we cant wait to come back!

Stayed in April 2024

Navigating inside the hotel is not easy the first day due to the many lifts and the odd room numbering that make your way to your room a bit tortuous. We wished there was a fridge in our room (maybe we did not find it ?)

Comfortable room, spacious and very clean. very good restaurant with various high quality food at resonable prices. a good experience altogether! Conveniently situated in the city center, close to the shopping malls and streets packed with boutiques Ideal place to walk around the old town of Bordeaux and the old quarters. The Hotel design and its decoration make this hotel a nice place with lots of character! a place to remember !

Stayed in April 2024

Shower opening was too tight to get into

Staff friendly remembered us from previous visit

Stayed in April 2024

The staff are the jewel in the crown of this lovely modern pristine hotel.. Chloe and the team were so welcoming and gave us super tips and advice about to what to see and where to dine in Bordeaux and its environs.. always with a smile! The restaurant was an unexpected surprise.. both lunch and dinner were impressive and good value.. a very funky cocktail bar was a nice treat as well. Claire and Tom Ireland

Stayed in April 2024

Please install some claps in the rooms for the wardrobe. This was the only thing we are missing.

The hotel is very close to the city center and was really magnificent in the room and the breakfast. The staff was all the time very friendly and helpful to us and our small dog too. The garage under the hotel is very close by an elevator.

Stayed in March 2024

Location was excellent because it was just at the tram stop. Staff was extremely friendly and helpful with all our questions we had Private parking was safe and secure

Stayed in March 2024

Nothing, it was a great hotel would recommend to anyone.

Central location easily accessible from the Metroline. Close to the city centre, extremely clean and extremely helpful staff.

Stayed in February 2024

Honestly nothing

Amazing facilities, minibar and fitness room both on our floor, staff were incredible Chloe went above and beyond to make sure our stay was comfortable for our special occasion would absolutely recommend for anyone looking for a peaceful and comfortable stay in a prime location in Bordeaux.

Stayed in March 2024

Nothing

So close to the tram and major shopping centre. Easily within walking distance of many attractions.

Stayed in March 2024

Staff was very helpful and friendly

Stayed in March 2024

The staff here is amazing

Stayed in March 2024

There is a bit of sewage smell inside bedroom . Have experienced similar when in older town.

Mordern and nice decor.

Stayed in March 2024

The only suggestion I would make would be to have more black tea options in the kitchenette area like English/Irish Breakfast tea.

Very friendly and helpful staff. Lovely comfortable room with great coffee and nice quality toiletries provided. The location was also very good and very easy to get to from the airport. There’s a tram that takes you from the airport and stops by the hotel in less than 30mins. It’s just a short walk to the centre of town as well. Thoroughly enjoyed our stay here.

Stayed in February 2024

Tram from the airport stops outside the hotel. Ideally located for everything central. Modern hotel with spacious rooms. Great value for money!

Stayed in February 2024

Bar had limited choice of whiskey and brandy - no Jameson!

Funky, alternative style hotel - not typical Hyatt! Staff very friendly

Stayed in February 2024

Just FYI. Parking exit is tricky. It’s ok during low season. It may become challenging in high season. There are two sinks on the bathroom. The one on the left is leaking water and it stains the counter underneath it. When you see water damage marks, it’s not a one-day issue. Not a big deal but it’s a leak. Kitchenette lacks of water for guests. Soft drinks are for kids :) In room has no slippers. Lacking Nespresso and tea ( it has a French press mug).

Having an underground gated parking is a plus. It’s a bit tight like most European parking spot but enough to fit a station wagon and standard SUV. Tram station is just outside the hotel for easy access around town. Supermarket, McDonalds/KFC nearby. After two min walk, you are facing Fine Art Museum and the old town neighborhood full of restaurants, cafés and boutiques etc. Location is very good - just outside the vibrant area but a stone throw away. The hotel exterior is not pretty but inside it’s clean, open, green, cozy and modern. Our corner deluxe room is spacious and quiet. Comfortable and clean. Roomy shower and yes a walk in closet. There is live music/singing during Sunday brunch (2/11/24). Bar is a good stop after a long walk around town but before sleep :) Staffs are enthusiastic and friendly ( lobby, bar, restaurant, front desk). Good credit to the hotel management as it’s a positive result of teamwork effort.

Stayed in February 2024

Nothing

Great location, lots of thought has gone into sustainability, but definitely not at the expense of comfort and facilities.

Stayed in February 2024

Pillows were a little too soft, but that is being really picky. The bed was really comfortable, and the room was exceptionally clean.

Amazing friendly reception on arrival. The lady was so helpful and accommodating, she upgraded the room as it was a special occasion, and gave complimentary chocolates. The kitchenette with free snacks was an excellent idea. The restaurant food was excellent quality, just the right amount, and a menu choice of 5 items on each course. Excellent wine menu too, with a full range of prices from cheap to expensive.

Stayed in January 2024

The bed was extremely comfortable and the staff so lovely and helpful, we had a great stay. I would definitely stay here again!

Stayed in January 2024

I really cannot dredge up one false note in the overall experience. Perhaps the only downside is accessing the hotel by car and this has nothing to do with the hotel but everything to do with Bordeaux's one-way system and our SatNav not being up to date.

This is a very comfortable hotel and ticks all the right boxes from efficiency, friendliness and helpfulness of staff to well-appointed rooms and excellent beds. We had dinner in the hotel, the menu was very good, the food excellent as was the prompt service. Breakfast was also excellent. Throughout it all I cannot praise the staff highly enough. They were so enthusiastic and seemingly happy to be doing their work. The decor throughout the hotel was truly interesting - sometimes whimsical, sometimes quirky and at moments spectacular with lots of renewable materials used and very much a vibe of sustainability and awareness of green issues at all levels. Car parking in the basement was excellent and easily accessible, The hotel is just on the edge of the city centre with the cathedral only 7 minutes walk away.

Stayed in January 2024

Great location, the bar area is nice also with lovely rooms. The communal area on each floor with free juices and cookies is a great touch

Stayed in December 2023