Good breakfast and nice location.

Stayed in July 2022

nothing

location, lovely rooms with views

Stayed in July 2022

Don’t like the second fold up bed, when paying for three people. Not fair for money then!

The location is great, the staff are all so friendly.

Stayed in July 2022

close to st Joseph gate

Stayed in June 2022

we stayed overnight at this peaceful town, fine food and a fine view

Stayed in June 2022

We seem to have been given the Rooney with the WORST view! I'm sure the hotel wasn't full.. so why did they stick us in a corner with the worst view. Spoiled our stay😔

The location of the hotel. The decor of the room

Stayed in June 2022

Perfect location only 5mins or so walk to basilica and grotto. Places to eat on doorstep.

Stayed in June 2022

a memorable experience from a excellent hotel Clseness to the Lourdes Sanctuary was amajor benefit

Stayed in May 2022

Poor dinner. It was on the menu as rack of lamb but was a knuckle. Room was hot at night.

Good hotel, good location, good breakfast.

Stayed in June 2022

Had to wait for a long time for room to be cleaned on day2.Staff on duty also not helpful that day.Eas very upset and tired

Checkin and room very nice

Stayed in June 2022

None

Friendly, responsive staff. Nice & clean room, good location, very fine breakfast.

Stayed in May 2022

Staff, cleanliness and standard of room (411) Will be back

Stayed in June 2022

Breakfast was a bit expensive.

The location is perfect. Easy secure parking. Beware the one way system changes every 2 weeks so your Sat Nav may attempt to send you down one way streets. Staff were friendly and helpful.

Stayed in May 2022

value for money in the restaurant is not good

perfect location and comfortable rooms

Stayed in May 2022

Excellent staff

Stayed in April 2022

For everything sponsored on their website I was a little taken back by the simplicity of most things. It was almost 400 euros for 2 nights with breakfast and it wasn’t worth the price. It also mentioned 4 stars but it was really a 3 star experience. They were extremely stingy. You arrive and they offer a welcome cocktail- but really it’s only 2 options: white wine or a fruity no alcohol drink. The WIFI was terrible terrible terrible. They had two separate routers or connections and it was constantly on the lowest bar. You could not get through a simple video on your phone. They also didn’t have tissues in the room… when i went to go get some and asked they said “because of covid”. There is no logic to this. Do they just want people blowing their noses on toilet paper? Also it can’t be for any logical sanitary reasons because they don’t actually wash the pillows, or mattresses, just their covers which are things that can also be contaminated by other people. Just take the last tissue out after cleaning (end of tangent). Also by the time we arrived they had decided to cut off the AC. Only heating. You don’t get a choice. Not something I’d expect from a 4 star hotel paying almost 400 euros. Thankfully it was a cool night. Transport to the hotel: the bus stop is right there! Unfortunately they don’t have the stops on google maps so you think taxi is the only option. It cost us 7 euros to get to the hotel, but the guy said it was 10 euro minimum regardless. Not a great way to start. The bus back to the train station cost us 1 euro each. Quick 10 minutes. Restaurant: not really many options. Expensive for what they offered. Ate a full meal for 2 less than 35 euros at the restaurants nearby.

The location was very good. It was close to the sanctuary and bus stops. It was also really easy to get around by foot. Reception spoke many languages as did the majority of locals and shop/restaurant owners. The hotel and rooms were clean. They can hold your bags after checkout. Breakfast had decent choices (continental style). The bus to and from the sanctuary is very useful. We ate at a place called Carrefour brasserie and grill and it was such a great environment. Very cool.

Stayed in October 2021

Breakfast was expensive but not very good. Not worth the price. Parking was expensive too. There was supposed to be a WiFi but we had no signal in our room

Clean, comfortable room and very friendly staff

Stayed in October 2021

Nothing

Location Rooms very comfortable Cleanliness attention to detail Staff excellent and attentive Helpful with documentation Food Excellent

Stayed in October 2021

Restaurant was limited.

Location was good.

Stayed in September 2021

They assigned me a room in another building (their partner hotel) and it was not according to what I requested for - the view. Internet was non existent. Luckily i have my pocket wi-fi. Aircon. I know these are trying times. But i was unable to sleep well as the aircon was only put on for 45 minutes.

The location is right near the Basilica

Stayed in October 2021

The toilet and the bathroom are too far separated from each other. The room is too hot, and we were told that the airconditioning should be switched off as it functions just as a heater. The dinner was not served professionally. We received the meals that we didn't order. The cutlery for the 3rd person was removed, while we sat on the table with 3 persons.

Very close to the Bernadette Grotto, just within 2 minutes by walking to the entrance of the sanctuary, which is very convenient for the pilgrims.

Stayed in October 2021

Centrally located and parking facility includes EV charging points. Nice restaurant with good value for money.

Stayed in September 2021

The food could be better. Better isolation in the rooms.

Beautiful hotel, amazing decoration. Very good location. Gluenfree options for breakfast.

Stayed in September 2021

We booked two rooms, a deluxe double and a superior double. The superior double would've been larger and generally nicer. But we ended up in two deluxe doubles, which were neither nice nor very large. In fact, my room was small and very tired, with paint peeling off the the wall and the like. That was disappointing. Two people did NOT fit comfortably in that room, due to the large, heavy furniture and the diminutive size of it. The AC was quite noisy. The minibar was empty, and we had to pay extra to have it filled. Worst of all, we arrived at 9 o'clock in the evening, and we could get no room service, nor access the restaurant, which closes at 8.30! In my whole life, I've never stayed in a hotel that refuses to feed its guests past eight-thirty in the evening. It's ridiculous.

Breakfast was satisfactory, lots of choices, and relatively okay coffee. The bathroom was large and clean. The bed was not uncomfortable, though the pillows were on the small side and the duvet cover torn at one corner. There were many electrical outlets, so one could easily plug in an array of devices. The laundry service was prompt and adequate.

Stayed in September 2021

Great location

Stayed in August 2021