80, chemin des Anglais, 11000 Carcassonne, France
#2 of 40 hotels in Carcassonne
Guests' ChoiceBased on 72 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.1
Facilities
9.4
Staff
9.6
Value for money
8.9
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 18 April 2024
Angela
United KingdomA kettle to making tea.
Location was good. Didn’t have breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Daniel
United KingdomRoom was great. Modern, clean and very comfortable.
Stayed in April 2024
Reviewed: 15 January 2024
Brian
United KingdomObviously an exceptional restaurant experience and the hotel is up to the same standards of style and service. Very enjoyable. Located an easy walk from the Cité Medieval.
Stayed in January 2024
Reviewed: 6 January 2024
Ines
Hong KongThere's nothing around the hotel so be prepared to drive to a restaurant if you're not eating at the hotel one.
The jacuzzi on the terrace was a real plus to have in the cold winter after all that walking in town. It's long enough for a couple to stretch their legs completely. We received clementines and cannelé in our room upon arrival too. At first we thought that breakfast was a bit expensive, but it turns out that it really was very copious (we didn't realise you could choose not to check several boxes, so we checked them all...). So just be careful of this if you order in-room breakfast and don't want to waste food! The bread basket is massive!
Stayed in December 2023
Reviewed: 31 October 2023
Cristina
ItalyNothing
I loved the room and the easy big parking lot in site. Staff was really nice.
Stayed in October 2023
Reviewed: 26 October 2023
Helen
United KingdomWe stayed here as a well located base for our trip to Carcassonne. 7 min walk up to castle area.Dinner at the restaurant (2 star Michelin) is a once in a lifetime memorable experience (the tasting menu). A joy & a thrill. Everything from food, service, room, every detail to perfection. Bedroom was large, stylish & comfortable, terrace, nespresso machine, welcome drink, fruit & small bites. Bikes available free of charge to explore Carcassonne. Gardens, great breakfast, top class staff.
Stayed in October 2023
Reviewed: 15 October 2023
Robert
United StatesThe room service breakfast was the best breakfast I have ever had on vacation. Outstanding!
Stayed in September 2023
Reviewed: 27 September 2023
Matthew
United KingdomWould have liked to sample the restaurant but the prices were too steep for us!
Room was exactly as described - lovely touch on arrival with treats and bedtime snacks with turndown service. Staff were very helpful throughout. Highly recommended.
Stayed in September 2023
Reviewed: 27 September 2023
Aileen
United StatesWe loved the room decor and amenities and private deck with hot tub. Great parking onsite and very attentive staff. Perfect romantic getaway for a couple and a short walk to Carcassonne.
Stayed in September 2023
Reviewed: 25 September 2023
Simone
United KingdomThe Room / Breakfasts & staff were all great.
Stayed in September 2023
Reviewed: 22 September 2023
Edward
United StatesNothing
Room
Stayed in September 2023
Reviewed: 7 September 2023
Vivienne
South AfricaEverything was perfect.
The room was lovely and spacious, with lovely private outside space. The food both in the restaurant and the in-room breakfast was superb.
Stayed in August 2023
Reviewed: 4 September 2023
Nuriel
IsraelLocation, facilities, room, parking, restaurant.
Stayed in August 2023
Reviewed: 25 August 2023
Judith
United KingdomThe price of the breakfast
Everything
Stayed in August 2023
Reviewed: 29 July 2023
Franc
MalaysiaLeaving the place !
Property is nothing compared to the welcome and the people. Arriving at midnight and be welcomed better than if you were checking in the afternoon… priceless
Stayed in July 2023
Reviewed: 20 July 2023
Karen
United KingdomOrdered breakfast via an app.
A clean, tidy, quiet hotel, located a short walk from La Cité & able to walk onto Carcassonne town.
Stayed in July 2023
Reviewed: 11 July 2023
Frank
GermanyThe view from the room basically was down to a driveway/parking place and into a bush. The location was relatively far away from the Cité (ca. 25-30 minutes walk to reach the city limits). Keep in mind that the hotel's restaurant is not open on certain days (and don't opt for the alternative "Brasserie de 4 temps" - not recommended). The staff upon exit was somewhat more reserved than the one we encountered upon arrival.
Warm, welcoming and helpful staff upon arrival, tasty culinary welcome gifts (a Madeleine and drinks), large and beautifully decorated room, high class ambience.
Stayed in July 2023
Reviewed: 26 June 2023
Clive
United KingdomBreakfast was good but I didn't like the fact that you had to fill out a form every evening saying what you want for breakfast the following day. My only other small gripe is that I didn't think the pillows were very comfortable.
Our room was comfortable, stylish and very clean. The staff were friendly and helpful. The hotel is well located with a manageable (if steep!) walk up to the old city.
Stayed in May 2023
Reviewed: 7 June 2023
Eamonn
IrelandSome of the roads weren’t pedestrian friendly
bed was very comfy, jacuzzi was great! staff were very helpful.
Stayed in June 2023
Reviewed: 19 May 2023
Simon
United Kingdomstylish comfortable rooms. very helpful staff
Quiet and stylish rooms. staff were excellent. food exceptional.
Stayed in May 2023
Reviewed: 1 May 2023
Andrey
RussiaHotel at the restaurant. The restaurant is primary - haute cuisine, an excellent option for dinner. The wine list is excellent. The hotel itself is very small - 6 rooms. Colourful, link to restaurant shown everywhere, 1970 Michelin Guides, chef awards. perfect for a one night stop while passing by. The only thing - do not forget to order breakfast in the evening, otherwise it will be extremely scarce.
Stayed in April 2023
Reviewed: 1 February 2023
Barbara
Francezero!
Everything!
Stayed in February 2023
Reviewed: 15 January 2023
Julie
Francehotel with restaurant, both accepting our dogs.
Stayed in January 2023
Reviewed: 15 December 2022
Patrice
FranceThe hotel is next to the medieval city of Carcassonne, and there you can't see it from the hotel nor the restaurant.
The restaurant, the kindness of the staff...
Stayed in December 2022
Showing 1 – 25
Padova, Italy
Amagasaki, Japan
Belgrade, Serbia
Ban Phe, Thailand
Pangani, Tanzania
Kraków, Poland
Albeta, Spain
Monteleone Rocca Doria, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content