25 Rue D'angoulême, 16100 Cognac, France
#5 of 13 hotels in Cognac
Guests' ChoiceBased on 75 hotel reviews
8.7Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
8.9
Staff
9.5
Value for money
8.9
Free WiFi
8.7
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Showing 1 – 25
Reviewed: 3 June 2024
Tim
FrancePerfect location in the centre of town... Beautiful hotel... friendly staff.. thoroughly recommend.
Stayed in June 2024
Reviewed: 4 May 2024
Tijuana
United StatesLocation and friendly Staff
Stayed in April 2024
Reviewed: 1 May 2024
Ian
United KingdomBath towels could have been a bit bigger but that's being very petty.
Spotlessly clean, friendly welcoming staff. Nearby cheap/free parking and central to restaurants. Very comfortable bed.
Stayed in May 2024
Reviewed: 8 March 2024
Tim
United KingdomIn particular, the staff were excellent
Stayed in February 2024
Reviewed: 15 February 2024
Robert
United KingdomLovely old hotel
Stayed in February 2024
Reviewed: 6 December 2023
Shaun
FranceA bit cold in the room and public spaces.
Super rooms.
Stayed in December 2023
Reviewed: 31 October 2023
Kate
United KingdomNothing
Lovely staff, great location , room clean . Very good breakfast . Louise was great , very welcoming and excellent customer service .
Stayed in October 2023
Reviewed: 15 October 2023
Manuel
FranceNice, centrally located hotel in a charming town.
Stayed in October 2023
Reviewed: 15 October 2023
Craig
United KingdomFriendly staff. Located in the centre of Cognac
Stayed in September 2023
Reviewed: 10 October 2023
Gareth
United KingdomNo water glasses in room Restaurant not open on a Monday
Lift Aircon Central location Communication
Stayed in October 2023
Reviewed: 7 October 2023
Michael
AustraliaNothing.
Lovely hotel in the centre of Cognac. Free parking accessible close by. Very comfortable bed and great shower. Very clean, quiet and has a lift which is always a bonus! Reception staff were very welcoming and the bar area downstairs was lovely.
Stayed in September 2023
Reviewed: 23 September 2023
Jessica
United KingdomReally friendly staff. Great rooms. Great location. Our favourite was sitting outside in the courtyard under the tree and dining at their restaurant, which was absolutely fabulous!
Stayed in September 2023
Reviewed: 22 September 2023
David
United KingdomN/A
The staff, in particular Louise and Sarah. Louise offered so much assistance before we actually got to the hotel, in respect to arranging a Hennessy Cognac tour, and also the secure parking at their sister hotel (a two minute walk from Heritage hotel) so important for us as we were travelling back to the UK and wanted peace of mind for our belongings. Rooms were lovely and modern (not very big) but very adequate, with a lovely bathroom and shower. The room was so quiet at night too. It was in a great central location and Cognac has a great vibe to the town. The Hennesy tour is fabulous and just a 10 minute walk from the hotel (make sure you go on the English speaking tour) we didn’t and wish we had, but it was still great. In the evening we ate at the hotel and both enjoyed the sea bass. Breakfast was plentiful in the morning, and we would definitely return to the Heritage hotel when passing this way. Thank you Louise and everyone at Heritage.
Stayed in September 2023
Reviewed: 21 September 2023
Julia
United KingdomCentral location. Staff who were knowledgeable and very attentive to any of our needs
Stayed in September 2023
Reviewed: 17 September 2023
Julie
United KingdomBreakfast was ok. Could provide nicer coffee than instant. No good tea bags. No milk in rooms to make drinks.
Incredibly Friendly staff. Great location. Lovely hotel.
Stayed in September 2023
Reviewed: 28 August 2023
Kristian
FranceLimited choice for breakfast. But to be fair , a large group had just visited. We only had coffee, juice and yogurt so the hotel dropped the charge.
This is not the same hotel I visited a few years ago… it’s been upgraded in every way. The rooms are completely renovated and now with ac.
Stayed in August 2023
Reviewed: 26 August 2023
Robin
United KingdomN/A
Great central location. Wonderful historic building, beautifully set out and decorated. With a lovely courtyard.
Stayed in August 2023
Reviewed: 20 August 2023
Adam
JapanFantastic staff! Fantastic dinner!
Stayed in August 2023
Reviewed: 7 August 2023
Diane
FranceThe restaurant service was a bit slow.
The architectural design and the outside space.
Stayed in August 2023
Reviewed: 30 July 2023
Jan
NetherlandsThe staff in the restaurant didn’t really speak English.
Nice clean hotel in the center. Great spot for excursions in the cognac houses and around.
Stayed in July 2023
Reviewed: 28 July 2023
Lucy
United KingdomThat we had to leave!
Very clean, big hotel room, really friendly staff - also looked newly refurbished :)
Stayed in July 2023
Reviewed: 3 July 2023
Huw
United KingdomExcellent location. Staff couldn't have been more helpful.
Stayed in July 2023
Reviewed: 26 June 2023
Lisa
AustraliaNothing
Brilliant location, but yet completely quiet. Huge windows but also a very quiet air conditioner. Joseph was also incredibly helpful.
Stayed in June 2023
Reviewed: 4 June 2023
Caroline
United KingdomVery pleasant and comfortable hotel in the centre of Cognac.
Stayed in June 2023
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