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Reviews of Holiday Inn Express - Marseille Airport, an IHG Hotel 3 stars

8 Impasse Pythagore, 13127 Vitrolles, France

#5 of 23 hotels in Vitrolles

Guests' Choice

Review score

Based on 416 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.2

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Showing 151 – 175

  • Reviewed: 7 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Very convenient for a overnight stop over in Marseille. You contact them through the intercom outside the terminal and they send someone to collect you. The room is clean, very comfortable bed and shower, everything you need to rest after a long flight. Breakfast is decent and the shuttle brings you back to airport. Only thing to be noticed is that there is nothing around the hotel, it is a place to sleep while you wait for your next flight.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    6.0
    Fine for 1 night
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Room very small and room seemed tired, carpet and chair not clean.

    Close Proximity to the airport and free shuttle. Breakfast was included, basic but well presented.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    not clean enogh

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room - Accessible
    • Stayed 1 night
    • Submitted via mobile

    Size of room,bed,

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    Recommended
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was over priced

    Excellent breakfast. Comfortable rooms and very well appointed bathroom. Clean. The free shuttle service to the airport was an added bonus.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    An excellent property if your need is to arrive and depart quickly at the airport.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Nothing

    Front desk clerk Nassim was amazing; he was so helpful in arranging the shuttle, suggesting dinner across the street (even for take-out), suggesting the appropriate time to depart based on an early morning flight, and arranging to provide a small take-out order of croissants for our early morning departure.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • King Room - Accessible
    • Stayed 1 night
    • Submitted via mobile

    Wonderful staff, very welcoming and friendly from late arrival to check out. Clean, comfortable, nice decoration, very quiet for an airport hotel, great parking facilities. But mainly the quality of the staff. Sorry I forgot their names I think it was Amif, Elton and a lovely young lady on the late shift.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    3.0
    Deserved more professionalism from the staff
    • Business trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Service at breakfast. There were just a few guests having breakfast when I had mine, most tables were left with the used plates and the staff did not care to clean, only 3 tables were left clean. During that time staff was chatting….

    Rooms were nice and reasonably equipped.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Exceptional stay! Free 5 min way Shuttle to the airport was very convenient. Bed is extremely comfortable, breakfast starts early what is convenient for the early flights.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    2.0
    Dont go there. Simple as that.
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Had to go to the other hotel across the street just to get a Coke. Smallest TV I have seen in a hotel room. And notice it is not possible to walk from the airport to the hotel even though it is close by.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    10
    Definitely recommended for flights at inconvenient hours
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night

    Perfect hotel near the airport for those flying early in the morning. The hotel has a shuttle to the airport, but we couldn't use it because our flight was very early in the morning, but the staff helped us order a taxi that arrived on time. Definitely recommended for flights at inconvenient hours!

    Stayed in February 2024

  • Reviewed: 26 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No restaurant We really should have this information at time of booking especially when the hotel is in such a remote location

    Breakfast was meagre

    Stayed in January 2024

  • Reviewed: 26 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    breakfast was not up to my expectation.

    Location was ideal for air travel since the hotel is close to the airport and provides a shuttle service to the airport.

    Stayed in November 2023

  • Reviewed: 22 January 2024

    10
    Exceptional
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    Modern hotel with everything you would expect and close to the railway station.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    au top
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    confort , situation

    Stayed in December 2023

  • Reviewed: 2 January 2024

    4.0
    It was more like a hostile than a hotel.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    The hotel rooms were pretty dirty. The carpet was filthy with lots of stains. The bathroom floor and shower looked like it needed some serious bleach. They have a filthy toilet brush right next to the toilet that was covered in nastiness. When I went downstairs in the early evening to purchase some waters, it was dark, and completely quiet with nobody around. When the lady finally came out of the back office, she directed me to go across the street for water.

    Remy was extremely welcoming and accommodating. He made sure to get our rooms ready for us as soon as possible even though we were early for check in. He helped order our taxi for us for the next day and gave us information about the area and what was available around. Remy was the only positive about this hotel.

    Stayed in December 2023

  • Reviewed: 23 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect for a layover. Very comfy, solid breakfast

    Stayed in December 2023

  • Reviewed: 4 December 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    wonderful bed!

    Stayed in December 2023

  • Reviewed: 27 November 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The drain in the shower was closed. Many insects in the room. Limited options for breakfast. Uncomfortable matress.

    Stayed in November 2023

  • Reviewed: 27 November 2023

    1.0
    Very short - it was totally unsatisfactory.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The room we were allocated had not been made up, The beds had been recently slept in. (Cinderella perhaps???). We were then directed across the road to the other Holiday Inn Marseilles Airport. This was a difficult walk with baggage and no assistance. then we had to wait for almost an hour whilst the reception at the new hotel understood was the heck was going on. So , not good, appalling in fact. Just general apthy alround by IHG employees.

    Nothing

    Stayed in September 2023

  • Reviewed: 20 November 2023

    10
    Perfect for night before leaving Marsielle airport
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Light switches in the room were weird

    Close to airport. Reasonable rate. Desk personnel were helpful

    Stayed in November 2023

  • Reviewed: 19 November 2023

    10
    I recommend
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    All it s nice . Staff friendly The girl from reception ordered me taxi , she was very kind and helpful 😊. I recommend this hotel . Look more 4 stars than 3. All clean. For sure when i need to be near airport i come back

    Stayed in November 2023

  • Reviewed: 13 November 2023

    5.0
    Ok
    • Leisure trip
    • Couple
    • King Room - Accessible
    • Stayed 1 night

    WAs not so clean smell

    Close to airport

    Stayed in October 2023

  • Reviewed: 8 November 2023

    10
    a great place to stay when needing to be near the airport
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    In my case I wasn't able to take the shuttle for my early flight (needed to leave before 5 AM), so I wish there had been a more affordable way to get to the airport which is SO close. I also am not a fan of just a duvet and a bottom sheet with no top sheet. I know this is popular in Europe and Asia (not popular in the US) but even my French husband (who says he grew up with a bottom AND a top sheet and THEN a duvet or comforter or bed spread) can't stand not having a sheet between him and the duvet. When/if you get too warm you can't just sleep with a sheet on you - it's either a thick duvet or nothing at all - lousy choices.

    Hotel recently updated, room and bathroom updated and clean, doors do not slam shut, able to go across the street for food, drinks and catching the shuttle. (we were there just before the remodel almost 2 years ago and it is a good improvement!) Appreciated that they made me a caesar salad without meat. Everyone was helpful and polite I had to go to the airport a couple of times to try and resolve an issue about my flight the next day and was grateful they had no problem with me taking the shuttle multiple times there and back. Remy, whom we met when we stayed at the property 1 1/2 years ago was there again/still and he remembered me, is very personable, attentive and cares about his guests. We would stay here again if flying in/out of Marseille.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    10
    Excellent for a quick overnight stay.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    It is ideal for a quick overnight stay.

    Location is ideal for someone travelling and wants to sleep near the airport, but in a quiet area. The hotel in general, and also the room (sheets, towels, everything) were clean, bed was super comfortable, and the staff kind and helpful. Good internet connection. Shuttle service from the airport, and also very nice breakfast.

    Stayed in October 2023

Showing 151 – 175

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