Parking at the hotel car park was expensive and you needed to be a stunt driver to get through the entrance!

Location close to Aix restaurants and attractions. Lovely hotel and staff.

Stayed in April 2024

Bathroom layout is very inconvenient. No where to place soap and shampoo while showering. Suggest installing liquid soap and shampoo canisters on wall of shower like other hotels have done. More hooks should be installed to hold clothing while showering since there is no place to put clothing in bathroom.

Location was great. Staff was hospitable and helpful. Nice common areas. Very clean room. Nice breakfast. Would stay here again.

Stayed in April 2024

Spa and pool. Space of the library. Garden and location. Balcony and view. So peaceful and beautiful on Sunday morning of the 21st April 2024.

Stayed in April 2024

French cities are doing their best to discourage cars, turning streets into a maze. There are two streets leading to Aquabella but they are unmarked and hard to find. The hotel ought to email a map to guests.

A very well organized room, made up exactly as I requested. Friendly staff. First class breakfast and restaurant

Stayed in April 2024

Some staff-eg manager supervising breakfast and initial reception staff were not very helpful. We arrived Sunday lunchtime but only brunch had been available and service was over. Our room was not going to be ready for one hour. No food options were available/suggested to us.

Spa facilities were excellent. Pool was open and very pleasant to use. Room was comfortable but a little on the small side

Stayed in April 2024

Was expecting something slightly less modern.

Great facilities, lovely room, central location and good breakfast

Stayed in April 2024

Elevators, corridors and parts of the room need a little refresh.

Very central, lovely accommodating staff. Lobby and bar really nice. Didn’t have a chance to try out the spa as we were short on time.

Stayed in March 2024

Poor audio visual in the room - no device connection for streaming services or channels

Great central location with lovely gardens - a calm oasis in a busy city.

Stayed in April 2024

I don't have any complaints or criticisms. The property and staff met all my expectations.

I particularly liked that my room had a balcony, as I requested. My room was very comfortable, spacious and quiet. The staff was always very helpful and friendly.

Stayed in March 2024

Restaurant food was very good but service was mediocre.

The room was spacious and comfortable and loved the spa amenities.

Stayed in January 2024

Situation SPA Literie

Stayed in December 2023

Location and restaurant

Stayed in December 2023

The only thing I do not like is the bathroom in the room. It was big and came with a bathtub. But the shower head holder was designed for 200cm above human beings and it was not possible to adjust the height. I ended up holding the shower head everyday I showered. The hairdryer in the room was a very old fashion one- the kind that attach to the wall and one has to push all the time to get it to work. These really need to be updated!!

The location of the hotel is very nice. Spa facilities are great. The outdoor pool was not open in December, though. The room is spacious and the breakfast is also very nice. The lobby area is very relaxing with books and various seating areas. Staffs are all very friendly and nice.

Stayed in December 2023

Luke warm hot tub with only 2 jets.

Room,terrace,Restaurant

Stayed in November 2023

We were not able to adjust the temperature in the room, which was too hot.

Spa facilities were excellent. The bed and bathroom or very good.

Stayed in October 2023

Nothing

Beautiful hotel in an amazing town

Stayed in October 2023

Beautiful hotel with great pool area

Stayed in October 2023

The air conditioning unit rattled in our room all the time. We asked for it to be fixed and they said they would fix it but hey did not. Also the shower had nowhere to set shampoo or soap so you had to put it in the floor. The shower water ran out all over the floor, very poorly designed shower.

The location was excellent, the room with a balcony was very nice and the pool was just what we needed on an unusually warm day for the time of year!

Stayed in October 2023

Nothing

Modern, well located, good pool and spa facility

Stayed in October 2023

Lovely room in the heart of Aix! We enjoyed the pool and spa while we were there. Great sauna, steam rooms, hot tub, and heated chairs accessible to guests. We'd just gotten married, so the relaxing atmosphere was much appreciated. The room size was perfect for us (we stayed in a comfort double room) and there are elevators, which is helpful for luggage and getting around. My sister-in-law was in a suite with a balcony and her room was also incredible! The staff was professional and helpful, and the hotel was immaculate. We would stay here again in a heartbeat! We frequently visit Aix and know of other hotels. Aquabella is a great choice for anyone looking for total comfort, in terms of room size, elevator access, pool, etc.

Stayed in September 2023

Restaurant lacking atmosphere.

Nice room

Stayed in September 2023

Lack of communication for English speakers. For a property of this size and one that markets itself as a 5-star spa, communication in English was non-existent. Signage and printed materials related to the spa were 100% in French. The excellent restaurant did have English menus and waitstaff that understood and spoke a little English. But for anyone interested in spa hours, facilities, treatments, specials, etc communication in English is very poor.

Beautiful property, great location.

Stayed in September 2023

Everything was exceptional. The design, the staff, the location, the facilities, the pool, the spa, the breakfast, the design of the rooms

Stayed in September 2023

Location was great for looking around the old town and the shops. Close to restaurants.

Stayed in September 2023