12, Esplanade du Paradis, 65100 Lourdes, France
#12 of 96 hotels in Lourdes
Guests' ChoiceBased on 95 hotel reviews
8.4Cleanliness
8.9
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
9.5
Value for money
8.7
Free WiFi
8.0
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End of dialog contentReviewed: 24 May 2024
Simon
United KingdomThe town has an amazing number of tacky shops selling religious "tat". On check out a different lady tried to charge us for breakfast and was very argumentative, even when I showed her the original booking showing breakfast was included, she still continued arguing. It was only when I started getting annoyed and said that the lady told us on check in that we would just have to pay the city tax on departure, did she back down. It was a shame as it left a bad taste.
We parked in the free car park opposite the hotel. The lady in reception was very friendly and helpful. The location for us was good as it was quiet but only a short walk along the river to the Basilica and the St Bernadette church. The weather when we arrived was bright and sunny but during the evening the wind picked up so the candlelight procession was held in the massive underground church which was an experience. We found the hotel clean and comfortable.
Stayed in May 2024
Reviewed: 23 May 2024
Deirdre
IrelandNothing
Staff especially the man and lady on reception who were so kind and helpful and irganised a taxi to airport with great difficulty as the roads were closed due to the Olympic Torch passing through
Stayed in May 2024
Reviewed: 20 October 2023
Stephen
MaltaThere was a disco nearby and music was very loud. Only on friday night but woke me up at 1:00am.
Family friendly. Good location. Decently priced.
Stayed in September 2023
Reviewed: 10 October 2023
Thys
BelgiumRustig correct
Stayed in September 2023
Reviewed: 5 October 2023
Mifsud
MaltaGreat location to visit Grotto and town centre.Breakfast was good and staff were very helpful and friendly.
Stayed in October 2023
Reviewed: 3 October 2023
Vilma
CanadaIt's quite far from grotto lots of walking but still ok.
Breakfast is good, the staff are very nice and helpful and very considerate.
Stayed in October 2023
Reviewed: 31 August 2023
David
United Kingdomall good
Great location to visit the Grotto and the magnificent churches, Friendly staff and good quality continental breakfast with a helpful lady there to offer assistance.
Stayed in August 2023
Reviewed: 21 July 2023
Ana
FranceVery nice location and good amenities!
Stayed in July 2023
Reviewed: 11 July 2023
Breda
Irelandno tea or coffee making facilities in the room. the lunch was just ok.
near to the sanctuary. staff were very helpful and friendly.
Stayed in June 2023
Reviewed: 2 July 2023
Laura
RomaniaThe hotel is located quite close to the Sanctuary, with free parking in front, clean rooms, good breakfast.
Stayed in July 2023
Reviewed: 11 June 2023
Tom
IrelandStaff were friendly and helpful. Location was excellent, near to the grotto and town centre where there were plenty of restaurants and bars. Breakfast was good and hotel was very clean and comfortable.
Stayed in June 2023
Reviewed: 4 June 2023
Dargo5
AustraliaThe location was wonderful as was the breakfast. The ladies on reception were so helpful - they do a great job.
Stayed in May 2023
Reviewed: 22 May 2023
Dennis
United KingdomNothing
The location is excellent with on site parking, The room was comfortable, spacious and clean. The staff were charming and helpful.
Stayed in May 2023
Reviewed: 21 May 2023
Gavin
New Zealand15 min walk to the shrine.
Courteous staff, value for money
Stayed in May 2023
Reviewed: 7 May 2023
Hamilton
United KingdomThere is a all night Disco (midnight to 06:00), on some nights, across the river from the Hotel. If you are a light sleeper, be aware that the deep bass thumping noise can be easily heard if your room is at the front!
Warm welcome from the friendly reception staff, who were very helpful whatever you asked of them! Nice quiet room with a small balcony and comfortable beds. Good bathroom facilities. Separate dinning area for individual travellers away from large groups - and a very helpful Chef! Private and secure garage parking area next to the Hotel. Good location, short direct walk to town and Sanctuary.
Stayed in April 2023
Reviewed: 19 April 2023
William
United StatesThe tile adjacent to the shower pan was very slippery.
Great location. Friendly staff. Breakfast was decent. The room was adequate. Good value for the cost
Stayed in April 2023
Reviewed: 4 April 2023
Fe
MaltaNothing we didn't like.
Staff are friendly and nice:)
Stayed in April 2023
Reviewed: 17 October 2022
Anne
United KingdomI meant to tell reception the light and fan in bathroom was not working but this was a minor point. Also a bell needed in car park as we got locked in.
Helpfulness and friendliness of staff was amazing, nothing was too much trouble. A very early breakfast was easily provided when requested. Hotel in general was great and value for money.
Stayed in October 2022
Reviewed: 17 October 2022
David
IrelandTV did not have any english channels is my only comment
Room and bathroom were very comfortable Staff were excellent and very helpful Location was good and short walk to the centre of everything We did not have any food there so cannot comment but had cups of tea in lobby area - very comfortable
Stayed in October 2022
Reviewed: 29 September 2022
Harry
JerseyShower curtain poorly positioned and if not careful would leak onto floor.
Parking for motorcycles under cover and good value. Nice room for 3 with ample. Space for motorcycle gear.
Stayed in September 2022
Reviewed: 22 September 2022
Paul
United KingdomNice hotel staff helpful good location rooms clean
Stayed in September 2022
Reviewed: 12 September 2022
Manche'
MaltaNothing to complain about
Very friendly and helpful staff, very clean room. The hotel is situated in a very quiet part of the town and quite central .
Stayed in September 2022
Reviewed: 5 September 2022
Roisin
IrelandAll good.
Staff were very helpful and really friendly. Location is fairly central. Lovely entrance and lobby with a cosy bar.
Stayed in August 2022
Reviewed: 24 August 2022
Ian
United KingdomBreakfast, centred on croissants and bread, was a little limited, though there were some buffet options. The machine coffee was quite poor. Excellent coffee could be obtained along the road at the cycle café.
The hotel is well situated with just a pleasant 5 minute riverside walk to get to the middle of Lourdes and about 15 minutes walk to reach the basilicas. Parking in a secured covered car park was very convenient. Rooms were comfortable and air conditioning, much needed when the outside temperature was 36 degrees, was very effective.
Stayed in August 2022
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