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Reviews of Ibis Styles Cognac 3 stars

84 Avenue D'angoulême, 16100 Châteaubernard, France

#6 of 6 hotels in Châteaubernard

Guests' Choice

Review score

Based on 69 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.3

  • Facilities

    8.5

  • Staff

    9.4

  • Value for money

    8.6

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 12 May 2024

    8.0
    Good for a short stay in Cognac
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wear & tear is visible in the rooms and common areas. AC did not work properly despite it was not a hot day. Hair dryer blew out at the end of our stay.

    Staff friendliness was much above the average which was cool! Overall comfortable hotel with big parking. Super tasty and varied breakfast. Nice kids play zone with a slide in lobby.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    8.0
    Adequate Accommodations For One Night
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was noisy around our room. Room temperature was too warm. There was a very large group of students accessing breakfast when we were there.

    The beds were quite comfortable. Breakfast was very good. The price was great.

    Stayed in April 2024

  • Reviewed: 5 March 2024

    7.0
    Good staff, nice facilities, but poor administrative processes left us 320 euros out of pocket for over 3 days.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Access is down a flight of steps. Not easy for those with limited mobility. Discounts were available for eating at other restaurants but we were not made aware of them Worse thing was the hotel took a 320 euro deposit on arrival out of our bank. When we checked out 2 days later we had not used anything like that amount. They then charged the full 265 euros of our bill. At this point 12 hours after check out, they still have both payments and I am told it will take 2 days to refund me my deposit. This is apparently normal practise for this Ibis. We have stayed at other Ibis who don’t take a deposit. Also we never saw the bill for our evening meal and still don’t understand the breakdown. We were just told it was just added to our bill. I would not recommend this hotel for this reason.

    Comfortable room. Very friendly staff. Very good breakfast selection.

    Stayed in March 2024

  • Reviewed: 24 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Thrre was really nothing. I didn't like. The hotel is situated away from the city centre in a retail park, 1km from the main dual carriageway, but I knew this when I booked. The retail park includes a Buffalo Grill restaurant, where we went for our evening meal. There is also a Burger King.

    Good size rooms. Bar area with pool table. Excellent breakfast. Loads of car parking on site.

    Stayed in February 2024

  • Reviewed: 7 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Connecting Rooms
    • Stayed 1 night
    • Submitted via mobile

    The location was busier than we expected.

    We have two big bedrooms and they were comfortable. Breakfast was also nice.

    Stayed in August 2023

  • Reviewed: 5 September 2023

    7.0
    Good
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    We found a big fly in the room and my daughter couldn't sleep

    The staff were very helpful and friendly thank you

    Stayed in August 2023

  • Reviewed: 28 August 2023

    9.0
    Perfect stop for visiting Bergerac
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom needs some upgrades

    The position close to the town centre. Excellent buffet breakfast.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Merçi c'est superb excellent staff, nothing was to much trouble very well explained, breakfast amazing great choice, clean cool rooms, special thank you to Sabrina very welcoming. A bientôt.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    10
    Excellent stay with the most welcoming of staff.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Not many vegetarian/vegan option on the evening menu.

    The manager was very helpful and friendly. The hotel itself had a great selection of toys/board games for the kids and the football table was a welcome distraction after a long drive.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    9.0
    Top hôtel !!
    • Leisure trip
    • Family with young children
    • Connecting Rooms
    • Stayed 1 night
    • Submitted via mobile

    Everything !

    Super !!!

    Stayed in July 2023

  • Reviewed: 21 July 2023

    9.0
    Great stop over and breakfast
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Great evening meal, comfy beds, fab shower and breakfast, 10 euros for the dog. Great stop over

    Stayed in July 2023

  • Reviewed: 19 July 2023

    9.0
    Great for a relaxing night.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly, attentive staff. Excellent breakfast. Lovely pool area.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    10
    Brilliant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything. Nice pool, large comfy bed, great air conditioning. The staff were all happy, positive and helpful as was the manager. Can’t think of a hotel I’ve stayed at where all staff were so good !

    Stayed in July 2023

  • Reviewed: 9 July 2023

    10
    Thoroughly enjoyable stay.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool could only be accessed by a 2-step ladder so patrons with mobility issues (like myself) could not easily access the pool..

    Staff very helpful and friendly. All communal areas were clean and well maintained. Room spacious and very comfortable. Full breakfast included. Evening dinner trays were excellent. Free parking. Free wifi.

    Stayed in July 2023

  • Reviewed: 21 June 2023

    10
    Experience Cognac in style
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    nothing much. just a small correction as a feedback would be the slight landing area near the pool which serves no purpose is quite dangerous and can get ppl to slip easily. a warning sign would be enough.

    The staff! the facilities were amazing and it’s very clean and neat but the staff was too friendly! very much recommended

    Stayed in June 2023

  • Reviewed: 12 March 2023

    8.0
    staff were efficient and helpful, room will fitted but a bit “dark” mainly down to decor
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    on arrival charge taken that debited total bill + €50, adjusted on booking out, but not explained, thought card was being checked ! Staff children a bit noisy, background music modern rap, not, in my opinion conducive with hotel “lounge” which in itself had no comfortable seating, only hard chairs at tables.

    good location with good links to local towns as well

    Stayed in March 2023

  • Reviewed: 19 September 2022

    9.0
    Great Experience
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Nothing to add.

    The owner/manager of the hotel is one of the nicest and involved people I have met over many years of travelling and staying at a wide range of hotels. He went out of his way to help, assist and engage wherever he can. One can see the passion he has for the industry and purely puts his customers first. The rest of the staff obviously got infected by his great attitude as they all worked with a smile and were very helpful.

    Stayed in September 2022

  • Reviewed: 15 September 2022

    8.0
    Good place for a night
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good facilities Friendly staff Great breakfast

    Stayed in September 2022

  • Reviewed: 2 September 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The manager and his staff were very friendly and helpful. The swimming pool was nice after a long drive Very good breakfast a good choice.

    Stayed in September 2022

  • Reviewed: 20 August 2022

    10
    perfect
    • Leisure trip
    • Family with young children
    • Connecting Rooms
    • Stayed 1 night
    • Submitted via mobile

    all good

    good staff great services

    Stayed in August 2022

  • Reviewed: 13 August 2022

    10
    night over on our way to Spain
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    nothing. great hotel

    great rooms. very nice hotel. nice atmosphere. friendly people and loved the breakfast!

    Stayed in August 2022

  • Reviewed: 10 August 2022

    8.0
    Functional and comfortables room for one night stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good place for overnight stay when on a longer trip. Rooms are basic and functional. Breakfast good. Staff very well organized and friendly.

    Stayed in August 2022

  • Reviewed: 24 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Amelia was very nice!!!! Thank you

    Stayed in July 2022

  • Reviewed: 18 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Connecting Rooms
    • Stayed 1 night
    • Submitted via mobile

    It is far from the old center but perfect for a stop over on the road

    We got connecting rooms so perfect for large families.Also the pool was a plus

    Stayed in July 2022

Showing 1 – 25

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