2 place du Vainquai, 62500 Saint-Omer, France
#16 of 55 hotels in Saint-Omer
Guests' ChoiceBased on 385 hotel reviews
8.6Cleanliness
9.3
Comfort
9.2
Location
8.6
Facilities
8.9
Staff
9.1
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 16 May 2024
John
CanadaBe prepared if travelling by car: The twisty, complicated streets of Saint Omer absolutely require a SatNav or navigation app to find the place, or at least a navigator who is a competent map reader.
This hotel met all our needs when travelling by car (parking available). The restaurant in the hotel is good and the facility is very clean and tidy. As a Mercure hotel, the rooms are of a good standard.
Stayed in May 2024
Reviewed: 14 May 2024
Bruce
United StatesNothing
Excellent restaurant with glass enclosed patio. Free parking directly behind the hotel.
Stayed in May 2024
Reviewed: 7 May 2024
Michael
United KingdomThe fact they hold your deposit for days after 100 euros
Excellent staff food
Stayed in May 2024
Reviewed: 29 April 2024
Mark
United KingdomThe view was just fence and we were next to the main corridor
Stayed in April 2024
Reviewed: 28 April 2024
Ian
United KingdomNothing
Did not take breakfast
Stayed in April 2024
Reviewed: 22 April 2024
Fiona
United KingdomNothing
Stylish comfortable rooms, good restaurant, great breakfast
Stayed in April 2024
Reviewed: 19 April 2024
Danielle
United KingdomParking was extra cost.
Quiet Breakfast was incredible Accepted dogs Clean
Stayed in March 2024
Reviewed: 18 April 2024
Peter
United KingdomWe know the hotel well, so no issues at all.
Stayed in April 2024
Reviewed: 13 April 2024
Keith
United KingdomNothing
Beautiful rooms, lovely staff and great food
Stayed in January 2024
Reviewed: 12 April 2024
Adrian
United KingdomBreakfast choice great
Stayed in March 2024
Reviewed: 4 April 2024
Amy
United KingdomQuiet, secure parking, great staff.
Stayed in April 2024
Reviewed: 1 April 2024
Sarah
United KingdomVery beautiful little hotel, boutique style, lovely and helpful staff, very good restaurant.
Stayed in March 2024
Reviewed: 23 March 2024
Laura
United KingdomThe sofa bed could have been better
The room was spacious and the beds were lovely, the food was amazing and everyone was very friendly
Stayed in March 2024
Reviewed: 5 March 2024
Marija
ItalyThere is a restaurant which is open for dinner but we wouldn’t recommend pasta :)
We spent one night and it was good. Staff were polite. Parking was outside but secured by gate which was very convenient. Hotel is dog friendly and they provided bowl and treats. For breakfast they provided variety of options and all were good. We recommend this place.
Stayed in March 2024
Reviewed: 25 February 2024
Chris
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 15 February 2024
Colin
United KingdomThe hotel was very busy when we turned up, but the check in was swift - and despite there being no room in the restaurant, the staff rallied round and found somewhere for all eight of us to eat. The staff on reception and in the restaurant were outstanding.
Stayed in February 2024
Reviewed: 12 February 2024
Sally
United KingdomNothing
Everything! Especially the dining area, which is light, relaxed and cosy.
Stayed in January 2024
Reviewed: 8 January 2024
Gapyearforme
United KingdomNothing
Great breakfast. Excellent location. Secure parking. Very welcoming for us and our dog. Perfect distance from the Eurotunnel.
Stayed in January 2024
Reviewed: 21 December 2023
Jonathan
United KingdomA bit strange to have to pay for parking but didn't ruin the experience.
We are a family of four with two young kids and the room with four beds was perfect for what we needed and very spacious. The hotel was incredibly easy to find and exceptionally clean. We had a wonderful dinner at the restaurant attached to the hotel and the breakfast was lovely too. Couldn't recommend this hotel more and great value for money.
Stayed in December 2023
Reviewed: 28 November 2023
Andy
United KingdomModern, convenient, great restaurant for dinner and breakfast. Short walk into town.
Stayed in November 2023
Reviewed: 23 November 2023
Kirsty
United KingdomQuiet area, exceptional food served in restaurant. Charming little extra touches like bed and bowl in our room for our dog. It was our first time using a hotel with our dog and it could not have been easier.
Stayed in August 2023
Reviewed: 22 November 2023
Yvonne
United KingdomNot enough places to put the luggage, phones, computers etc. Separate loo and bathroom, which means you have to go out of one and into the other when you want to wash your hands. However they were a good size, and well designed. As usual the bed was too hard, and the duvet too hot.
Staff very nice and helpful. The room was a good size and quiet.
Stayed in November 2023
Reviewed: 20 November 2023
Jamie
United KingdomDinner service in restaurant was slow hour for starters and main quality of cooking poor due to food being rushed.
Great breakfast Great staff Good secure parking Super clean Best Mercure I have stayed!.
Stayed in November 2023
Reviewed: 20 November 2023
Peter
United KingdomThe staff were welcoming, charming and very personable. The hotel has gone through a major refurbishment and is attractively fitted out…as you might expect from a Mercure hotel. The restaurant was busy, the staff were exceptional and the food was good as evidenced by many locals opting to dine there.
Stayed in November 2023
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