A little street noise as the bedroom was by the road.

Good location in the centre of town. Friendly staff and comfortable room. Bathroom modern with excellent shower.

Stayed in October 2023

No tea in the rooms, no milk either. We didn't have breakfast as it was in a very dark room. Foyer wasn't very attractive. No terrace at La Terrasse?!

The rooms were very spacious and comfortable and the location was perfect - all very good for 85Euro.

Stayed in August 2023

Central location

Stayed in June 2022

only soft mattress

Really newly furnished hotel including room , friendly staff , beer , wine on the bar , good breakfast and cofee .

Stayed in August 2021

Was an issue to get rooms next to each other, required phone calls to boss Rooms were not cleaned properly. Only one towel in each room. When I asked for more I was given two very damp towels. Also not much loo roll left and ran out quickly. Restaurant offered one vegetarian option but did not explain there was runny egg which I can't wait

Good size rooms, good location.

Stayed in August 2021

Suite was 300€ and no amenities not even a bottle of water

Food was lovely apart from dessert The staff is neither really friendly nor rude they are just there Bedroom is very expensive for what it is No air con in the attic suite which gets very hot Breakfast is massively disappointing for the price

Stayed in August 2021

When checking in. Made it clear we were booked for 2 nights and paid. On checkout we’re told we had only paid for 1 night and made to pay extra for another night. When questioned this we were told they had sacked the night porter who had booked us in.

Good location and clean.

Stayed in October 2023

The room wasn't how it looks like. The towel wasn't clean and it was very hot in the room.

Staff are very kind.

Stayed in August 2023

There was no comfortable chairs to sit on in the lounge area no bottled water in the Fridge no Bath soap the floor boards squeaked when you walked on them and I mean very loud, the breakfast was not good at all,

The 2 young ladies were very helpful.

Stayed in August 2023

our toilet was not working and they could not get someone to fix it so they gave us a key to the room next door to use the toilet. One of the curtains were torn and did not close all the way. the beds were too soft and uncomfortable. The lighting in the dining room was so dim. could hardly see the food. There are no elevators in the hotel so we had to carry our heavy suitcases up a flight of stairs.

good location. center of the city. some of the staff was very friendly and helpful.

Stayed in May 2023

Breakfast not worth the money of €17 ....went down for breakfast around 9am with 10am closing and there wasn't any bacon, eggs left so asked reception to sort it out but cook had gone apparently so receptionist cooked something awful for us but was inedible!.... but we were still charged half price for it!....evening reception staff pleasant though

Central but difficult to get to without GPS

Stayed in March 2023

We were on the second floor room 10 . No lift we understand that but the stairs are very very steep to the second floor angled and difficult. Very small cramped room.... Very very hot.. Broken curtain hanging down like a backless dress... Dirty shower needed a good scrub... Loads of dust under the bed... Broken fridge bit smelly with a warm bottle of water in it and 1 glass for 2?

All the staff were very nice. And when we paid the bill and explain the negative points of the room the Manager took our comments in really good part. And said we had the worst room in the hotel which I thought was incredible honest. We were traveling with our dog so sometimes you do get a more shabby room which we understand.

Stayed in February 2023

I had booked a "superior" room.but the first room we were given could not have been more inferior if it tried. So small that the door hit the bed as you walked in and you had to close.the window tp be able to walk around the bed. The bathroom stank. We were moved into a room that was bigger and better, but which was not clean. There was.mould in the shower, stains on the carpet and sweet wrappers in the bed! The communal areas of the hotel were in a poor and dirty state. The restaurant, for which this hotel was once famed, was closed. The "terrace" after.which the hotel is named was nothing more than a scruffy back yard, with weeds rather than grass. I do.not know how this hotel got 4 stars. It does not deserve more than one of them.

The staff were pleasant although we were put in the wrong room. When I drew this to their attention we were moved

Stayed in August 2022

STAFF VERY BED

Stayed in June 2022

It's crazy that this hotel with 4 stars has not the air conditioning and has not provide fans or something like for this abnormal hot temperature. It was impossible to remain in the room and in the common places, the air was suffocated and unbreathable.

Very good breakfast, good dinner

Stayed in July 2022

I found pieces of toilet paper all over my bathroom and some hair in the sink, it was too late for me to disturb the reception, it was easier to flash them myself and go to sleep The breakfast was supposed to be at 7 am, I was downstairs at 7:05 hoping to have my hot coffee and some food before the long day. NOONE was here, not at the reception or the kitchen or the bar. just NOONE, no food either. When the lady finally showed up it was 7:12 am, I asked for a coffee, and she brought a kettle of coffee but never had she brought a cup for it... Food started to be available by 7:20... I took some peanut butter just to find a piece of sharp glass inside, hopefully, I didn't cut my mouth... through all this time NO excuses. not a simple sorry. nothing. When we decided to leave, there was no one at the reception (not surprised this time), the bill wasn't ready though I asked for it in the evening. The receptionist was angry and unpleasant when I asked her to modify the bill since I need it to be on one name for the fees at work. I paid for 2 breakfasts, which we haven't eaten because of lack of time and a glass piece in peanut butter. Probably the worst and the most expensive coffee I had so far... (13,50€ x 2) I am travelling every week, but I am not returning to this hotel :(

Big nicely equipped room, I especially like the hairdryer, even though I have,t used it. Good shower products, full-size mirror, nice bad Coffee machine in the room

Stayed in May 2022

no elevator but wasn’t a problem for us as we had a small cabin luggage only

perfect location, spa bath, clean, coffee maschine in the room

Stayed in February 2022

Be careful: La Terrasse has been sold in late 2020. This is NOT Emile Haniques great cuisine anymore. Food is awful as is the rest of the location. The butter we got in the restaurant had been used before, staff doesn't even look at you. Doesn't know what you ordered despite taking notes of the order. Everything takes forever. In the room everything is very dirty, hair in the bathroom in several places. One of the windows falls out if you try to open it, the other can be opened from the outside. Just look at the images. What a mess.

Stayed in June 2021

the sauna in our bedroom worked great and the suite was large.

Stayed in May 2021

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Stayed in August 2023

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Stayed in July 2023

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Stayed in July 2023

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Stayed in June 2023

There are no comments available for this review

Stayed in June 2023