Nothing.

Fantastic staff. Large rooms for Europe. Excellent breakfast. Good location in the city. Would stay here again for sure.

Stayed in April 2024

I can’t think of anything

Everything faultless Do not change

Stayed in March 2024

There’s absolutely nothing I didn’t like

Very accommodating and helpful when needing reservations or directions

Stayed in March 2024

Everything was excellent

Stayed in February 2024

This hotel is amazing! Such a grand hotel with lots of character, and good location. The staff, Dimitri and Mattis, were super helpful and assisted us with arranging a day tour to Saint Emillion as well with booking restaurants in the area for us. They really went out of their way to make our stay memorable. I can highly recommend this hotel if you are looking for a boutique hotel with lots of warmth

Stayed in March 2024

As rooms are accessed by walking around the pool, I'd suggest keeping the water clear and looking clean even off-season when it's not being used.

A luxurious experience with an attentive and professional young team of staff and lots of thoughtful and high quality details in the room. Next time, I think we'll stay another night and eat in the restaurant.

Stayed in March 2024

Very much enjoyed the breakfast in our room on one morning though it was expensive. The room was expensive for three nights out of season but overall the standard of accommodation and the jacuzzi on the terrace were worth the money.

Staff were super friendly and helpful. They made an effort when they realised it was my partner’s birthday placing balloons and cake in our room. There was a bottle of wine in our room on arrival, some fruit and candles which made us feel very welcome. There was also a fridge so we could have our own wine or fresh milk. The room was very well sij proofed and quiet and beds very comfortable so we slept very well.

Stayed in February 2024

No ventilation in the bathroom

Nice palace, and good breakfast

Stayed in January 2024

I am very critical about hotels and I always find something to complain about, this time I have to say I could not find anything. The prices are not low, but given the service provided, it is justified.

The street where this wonderful hotel is situated is a quiet one, with barely any cars and having the tram nearby. The hidden jewels in town are very nearby (The Public Gardens), also many cafés and bakeries, while the luxury shops and the theater and a 15-minute-walk away. The room has been very tastefully decorated, every detail counts. The quality of the sheets, the quietness of the room, the dark curtains that maintain the room dark in the morning, the switchers for the lights, very modern and practical.

Stayed in December 2023

The room is outside the building, in very cold weather, you need to dress warmly to go have breakfast.

The location is great, the staff were exceptional, attentive, agile and very helpful.

Stayed in December 2023

The junior suite was not furnished in very warm and inviting way, though completely functional and well provided with the expected amenities. It did not have that sense of arriving to a comfortable home that the best 5 star hotels manage.

Staff were all exceptionally customer oriented, we genuinely felt cared about. Very good breakfast in a pleasant room. The two floor junior suite had the big advantage that it could accommodate two children (10 and 8) in a large and comfortable sofa bed on the lower floor. A bonus was a wonderful roman amphitheatre ruin just around the corner from the hotel. It was a max 20 minute walk to most anywhere you'd want to go in the central city.

Stayed in December 2023

Internet very slow. Kept dropping the line Don’t try using Bolt or Uber will only pick you up if you going on a long distance. Will not find a driver if you going to the city centre from the hotel. Normal taxi service will pick you up but normally have to wait at least 15 minutes. Not pleasant standing in the rain waiting

Stayed in December 2023

Lots of free offerings in the room looked a bit clustered and claustrophobic. Too many unnecessary furnishings made room a bit smaller even though the room is ver spacious.

Beautiful property and rooms in the heart of Bordeaux. Great staffs!

Stayed in October 2023

Everything was amazing

Amazing hotel. Can’t wait to go back

Stayed in October 2023

Amazing. Friendly staff, great room with a jacuzzi on the balcony. Beautiful

Stayed in October 2023

I can’t lie - I was expecting a bit better from this property. The bathroom was part of the room, and only separated by curtains! At this price point and hotel star rating - I expect a real private bathroom with actual walls. (Toilet was in a closet, thankfully!) The hallway leading to the room smelled a bit like mildew. I really, really wanted to like this hotel more. Historical and lots of atmosphere, but at this price point, it failed to meet expectations. Location is not great - a bit out of the way from everything.

Great staff. Excellent restaurant recommendations by the staff.

Stayed in August 2023

Very friendly personal, parking of the car was very well organized, very good hotel for a short stay in the city.

Stayed in September 2023

The pool was a little too cold to get in with my 2 Babies

Excellent breakfast. Amazingly tasty food from the restaurant.

Stayed in September 2023

We liked the staff - excellent

Stayed in September 2023

n/a

Very nice boutique hotel in the heart of Bordeaux, very friendly staff and nice atmosphere at the pool

Stayed in September 2023

Location, location, location!

Stayed in September 2023

Zero

Everything was perfect! Super friendly check in, fantastic lunch and dinner, blissful spa experience -- I couldn't ask for more. Every need, the front desk took care of. Special shout out to Dmitri for his kind and friendly reception!

Stayed in August 2023

we slept on the sofa bed to leave the bedroom for our daughters and I must say it was not comfortable, we reported it to the staff. Things that happen.

I liked the breakfast in the garden close to the swimming pool. The hotel is in a comfortable position, walking distance to the city center. The staff is super friendly, the rooms are quiet, and the hotel is quiet. The swimming pool is open 24/7 and due to the heat wave we experienced during our stay, it was great to find the swimming pool available after dinner!

Stayed in August 2023

Minor details: missing a full lenght mirror, pool smaller than it looked in pictures.

Pretty, well located, excellent, cheerful and helpful staff

Stayed in August 2023