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Reviews of Le Phénix Hôtel 4 stars

7 Quai De Bondy, 5th arr., 69005 Lyon, France

#15 of 126 hotels in Lyon

Guests' Choice

Review score

Based on 213 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    9.4

  • Value for money

    8.3

  • Free WiFi

    8.4

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Showing 76 – 100

  • Reviewed: 27 July 2022

    9.0
    Perfect location to explore Lyon
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Great location! Superbly renovated lobby and lounge area inside a historic building. There is an elevator. Our room for 3 people was the largest room I have rented for anyone in France! Air conditioning at +32 was very helpful! We had a problem with hot water - we lived alone in this building. In the morning the manager flushed the water and it went hot). As compensation for the cold evening shower, we received a free breakfast!

    Stayed in July 2022

  • Reviewed: 23 July 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The hotel has been refurbished To a high standard. Our room with river view was very large and comfortable. Would recommend to stay here and will stay again.

    Stayed in July 2022

  • Reviewed: 16 July 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with River View
    • Stayed 5 nights

    location

    Stayed in July 2022

  • Reviewed: 4 January 2022

    9.0
    great location, good staff breakfast could be better
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast a bit poor

    location

    Stayed in December 2021

  • Reviewed: 22 December 2021

    9.0
    Recommended!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    An English breakfast would’ve been nice but hey, when in France..

    A really lovely hotel, very nice room, great location and good value. The staff were very pleasant too.

    Stayed in December 2021

  • Reviewed: 27 November 2021

    10
    Bravissimo, Wonderful, さいこうにいい
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    -Great bathtub We are so happy to use it to relax so much. -Kindly receptionist They are friendly and support for us kindly. One of receptionist came to us in front of parking to say goodbye when we left this hotel. We would like to share this information for you. Have a nice journey

    Stayed in November 2021

  • Reviewed: 25 October 2021

    10
    Great for a one night stay
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    There is no parking. You have to look around the hotel to find this in payable parking bays. You need to go past the hotel and turn left and left again to find parking bays. The hotel is not easy to spot when driving. Keep a good look out ! It is not a standalone building

    Very helpful staff and very comfortable room right next to the river and in the old quarter of Lyon. Perfect for a one night stay.

    Stayed in September 2021

  • Reviewed: 5 October 2021

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Double Room with River View
    • Stayed 3 nights

    Price

    Spacious room, triple window to protect from the noise, excellent location. Rather expensive.

    Stayed in October 2021

  • Reviewed: 21 September 2021

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent service from the staff

    Stayed in September 2021

  • Reviewed: 3 September 2021

    9.0
    Great location and friendly staff
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location and super friendly staff

    Stayed in September 2021

  • Reviewed: 1 September 2021

    9.0
    great stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We booked two rooms and one was a bit tiny

    Clean, comfortable beds and great location

    Stayed in August 2021

  • Reviewed: 23 August 2021

    10
    Great stay in Lyon!!!
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice hotel with cozy and chic rooms with big and comfortable bed and clean services. Great central location immersed in the Vieux Lyon! Parkings very close to the hotel: if you have the chance book the proper hotel parking to save some money in comparison to the city Saint Jean parking.

    Stayed in August 2021

  • Reviewed: 23 July 2021

    9.0
    Great location
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Price

    Location, staff

    Stayed in July 2021

  • Reviewed: 12 July 2021

    8.0
    Good city hotel on great location
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    There is no refill of the breakfast buffet

    Great location to explore the city on foot, good value for money. Spacious room.

    Stayed in June 2021

  • Reviewed: 13 June 2021

    10
    Best hotel to enjoy Vieux Lyon
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    It's a perfect hotel to enjoy Lyon as a tourist. It's 5 minutes from cathedral, 10 minutes from Hotel de Ville and so on. Building is very nicely renovated, you can sort of immerse into Viey Lyon vibe, but with all necessary amenities. Also, there's a parking nearby! Very useful in this dense city. Breakfasts were a treat, even during CORONA times. I would highly recommend this place, and hope to return there.

    Stayed in May 2021

  • Reviewed: 29 May 2021

    10
    Highly recommended
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms we've had were facing internal courtyard, or even common space with sofas, where other guests spent their time chatting. Not really an issue, but would be nice to know that in advance.

    Very convenient location, 15min walk from most attractions. Rooms were spacious, comfortable, with clean bedrooms. Good selection for breakfast, which is a blessing, when you compare it to croissant & coffee as default option that I recall from other french hotels. On top of that, hotel offers a parking place! Not in the same building, but just around a corner, and usually there's a spot to load/unload luggage in front of hotel's main door.

    Stayed in May 2021

  • Reviewed: 18 March 2024

    3.0
    Poor
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    low ceilings with beams, unuseable shower, very expensive

    Stayed in March 2024

  • Reviewed: 11 February 2024

    7.0
    it was ok, thanks
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    the room was very small, i was also very cold since couldn't find the remote control for the heating!

    situation was great.

    Stayed in February 2024

  • Reviewed: 19 January 2024

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room was small!

    Stayed in January 2024

  • Reviewed: 2 January 2024

    6.0
    Nice location, but the standard double rooms in the back building are overpriced.
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was overpriced, having no view at all. The bed lamps did both not work. The heating was bad. The renovation job is cheap.

    The location, the staff, cleanliness.

    Stayed in January 2024

  • Reviewed: 30 October 2023

    7.0
    Friendly staff, beautiful hotel but quite a few things to improve
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A few things: - The breakfast isn’t worth the price. It has very few options, basically different types of bread and jam, one kind of cheese and some ham. The juice was not fresh, and there was a boring fruit salad. Furthermore, the simple fact that a 4-star hotel does not provide gluten-free, lactose-free options is appalling. - When we made the reservation, we received a link to answer a few questions regarding our stay. The hotel asked what we wished to have provided among the options listed, such as toothbrushes and an ironing board. We chose some options, expecting these to be provided in the room. No. Please don’t waste your time with this link provided, as when we arrived, we found out that even a bottle of water had to be requested in the reception or called from the room. - The key system. We must leave the keys in the reception every time we go out. Needing to leave the keys which open and close the garage at the hotel every time we go out is not only very annoying but also felt dangerous to need to park in front of the hotel in a very busy street to leave the keys in the reception.

    The location is excellent, the staff is very friendly, the fact it has a parking lot (even though it is a little pricey - 30 euros per daily stay). We got the superior room and it was clean, the bed was comfortable.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was really way too small. I couldn’t stand up in the shower and had to bend over to get into the toilet. Otherwise it was very nice.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No fresh air in our room

    Very small room without windows or fresh air. The hotel was recently renovated in a very nice way. The reception desk ladies were very kind and helpful. Thank you to Clara and Sara.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    3.0
    Convenient location but for the money doesn’t this was a ripoff
    • Leisure trip
    • Couple
    • Deluxe Double Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Old shabby room, very small snd old jacuzzi bath not functional. A/c with notice that filter needs to be changed

    Location

    Stayed in September 2023

Showing 76 – 100

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