13 Chemin de l'Homme du Moulin Chava, 79260 Chauray, France
#4 of 5 hotels in Chauray
Guests' ChoiceBased on 2 hotel reviews
8.4Cleanliness
9.1
Comfort
9.1
Location
8.4
Facilities
8.8
Staff
9.1
Value for money
8.8
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Reviewed: 4 July 2023
Lynda
FranceThe host had to attend a pre-arranged conference - before he left he told me that i had not paid the cleaning fee on booking and needed to pay him 60 Euros. I was extremely surprised as no mention of this was given in our booking. He then left us alone in his property. However, when the fire alarm battery started to bleep.... then the house alarm started to scream.. we discovered there was no emergency telephone number to reach him. It took a few hours before he responded to our distress and arranged for a neighbor to call over. We were at the point of packing and leaving for a hotel to get away from the noise, which was unbearable. We believe the host would have solved the problem quicker, if he had been present. Other problems included the shower head that would not stay in fixed position, leaking coffee pot and lack of instructions on use of kitchen equipment e.g. lighting and microwave. We were extremely disappointing that he refused to refund the charge for cleaning., despite Booking.com stating that this should not have happened. The host has offered a week's free holiday as a means of avoiding a negative review. However, whilst we accept the alarms going off were not his fault - holiday makers should not be pressurized into paying additional costs e.g. cleaning fees and clients should always be given emergency contact details.
The outside space - chairs and tables for our own use. I liked the pool but the surrounding areas needed to be cleaned. I liked the initial welcome from our host.
Stayed in June 2023
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