service was exceptional

Stayed in May 2022

We were there for sightseeing, a trip to Disney and shopping. The hotel is a about a half hr walk away from the train station and even the first stop for the hop on hop off bus.

The Hotel has been perfectly renovated, its interior and exterior are beautiful. Breakfast was small but all the food on offer was delicious.

Stayed in May 2022

Food in restaurant was fantastic

Stayed in May 2022

some staff need a bit more experience

beautiful property, top location, very nice staff

Stayed in May 2022

We loved staying at Pavillon Faubourg Saint-Germain in Paris. Excellent staff and hotel. We look forward to staying there again, next time we visit.

Stayed in April 2022

Clean room ,excellent location

Stayed in May 2022

Situated in the 7th district, the hotel is very centrally located; hotel itself is beautifully furnished; staff is super friendly and helpful

Stayed in April 2022

They promised gym and pool and it wasn’t ready. A discount could have been nice.

The hotel is chic and is located in one of the best places you could stay in Paris. Close to everything important, but not too close that you have to run into crowd outside your hotel. The design is nice and is new (2022). Visit the bar and the library!

Stayed in May 2022

We booked with breakfast included. the last day I realized that there were also hot plates a la carte. no one told us about it and I never understood if they were included or not on the price.

The location, the design, the excellent staff, the details

Stayed in April 2022

Really friendly staff. Beautiful hotel, excellent location.

Stayed in April 2022

This hotel is perfection. The hotel itself and the rooms are simply beautiful and the staff are outstanding. The location is perfect. We will stay here every time without question. Exceeded our expectations - and we have high standards. Thanks for an absolutely perfect stay in Paris.

Stayed in April 2022

Great service,room finition, qualité

Stayed in April 2022

very clean, great towels and bath robes, comfortable bed

Stayed in April 2022

Friendly staff, beautiful hotel and fantastic location

Stayed in April 2022

Both rooms we booked were stunning. Beautifully furnished throughout with private terrace and balconies. The staff were all lovely and well spoken in French and English. The bar staff were friendly and professional, making fantastic off menu cocktails. The location was perfect, near many attractions and cafés. Overall the hotel made our Paris visit a magical one. Thank you!

Stayed in April 2022

Nothing much to be honest as mentioned previously the English speaking channels, the Spa wasn't opened yet however they had arranged another Spa location as a surprise from our kids which is a different class service.

Class boutique type hotel where the staff couldn't do enough for you and this was a special occasion for my Wife's 50th birthday, they even had 50th balloons up for us arriving which my Daughter arranged through a female member of staff Claire Boura who she said was the most helpful person ever !!!

Stayed in April 2022

They put us in a room which they knew had a defect / mechanical issue. There was a terrible noise which impacted our sleep the first night. While they moved us the next night, it was too late and they acknowledged they knew of the problem. This room should never have been sold. The concierge didn’t listen to instructions and messed up our dinner booking. He first booked too early then I asked him to change the time and alert the restaurant we would be late. We arrived at the restaurant who indicated they had not called them and that given it was full, there would be no table available. This was a Saturday night so didn’t have many other options … The lift entrance for the rooms was next to the restaurant service entrance. This is unacceptable. It was always full of service staff, who were not well trained even. Y I will certainly never go back.

Nothing

Stayed in March 2024

The overall staff could be nicer (except for the concierge mentioned before). Our restaurant server wasn't very good--our section seemed secondary, and the place was not busy. Our room was tight and abuts the stairs. We constantly heard people using them. Good thing we were not in our room much.

The overall "vibe" of the place is charming. The lobby decor, lounge/library area was cozy. It was convenient to have the bar and restaurant right there. The nighttime concierge was extremely nice, helpful and engaging. Housekeeping did an AMAZING job. Our room was tidied nicely, and the bathroom was refreshed very well! The location of this hotel is PERFECT This was the best feature about this hotel.

Stayed in November 2023

Rooms were super tiny, the amenities not up to par for a 5 star rating. I was definitely disappointed.

Nice bar and restaurant area

Stayed in July 2023

AC was down for 2 nights. The hotel comped me one night when I asked.

Stayed in June 2023

Make sure you check your room as my room had the bathroom up a steep flight of stairs (really inconvenient) and cost Euro800/night....

hotel is beautiful and location wonderful. breakfast was really good. Lovely dining area. Staff super helpful

Stayed in June 2023

The Hotel is lovely but based on the overall stay, level of service and food, it is completely overpriced especially, as breakfast was not included. Dinner was lovely, but again overpriced. We were travelling with our 7yr old there was not much choice for her, we ate there for ease. The standard of the dinner did not reflect the price. The main dish was good, but the sides were poor Fries hard, veg no flavour. I expected an efficient and excellent service when booking a hotel at the price bracket. This is part of the experience in my opinion. I expected smiley faces, whilst professional there was no personalities except for the gentleman at breakfast. Our cases we still not in our room at 6.30pm. Bar service was slow!

The hotel itself was great, elegant and well presented. The pool and facilities were a great addition.

Stayed in April 2023

The bathroom had a horrible mildew smell. The minute you walked into the room you could smell it. I could tell after a night of sleeping there is was making us sick. The city was packed with fashion week on the horizon and we couldn't find another hotel to move to. Very disappointing. Having to sleep in a mildew infested room ruined anything else that was nice about the hotel.

Great location in the heart of Saint Germain. The hotel exterior, lobby, restaurant, bar are all beautiful and the bed was comfortable. The room was also quiet which was nice.

Stayed in February 2023

not clean , elevator to the room by the kitchen

design ok

Stayed in November 2022