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Reviews of Hôtel Les Grenettes 4 stars

3 route de l'ermitage, 17740 SAINTE MARIE DE RE, 17740 Sainte-Marie-de-Ré, France

#11 of 11 hotels in Sainte-Marie-de-Ré

Guests' Choice

Review score

Based on 60 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.2

  • Facilities

    8.2

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 19 May 2024

    9.0
    A good stopover as the room was lovely but sadly I would not eat at the restaurant again .
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pool area is being refurbished and not ready for use ..lots of work going on around that area. We used the restaurant for our evening meal and were really disappointed, the waiter was helpful but the food was not good. It felt like it had all been reheated , previously cooked ? so very dry , fish overcooked & the potatoes were raw inside. We did complain and apologies were given & our aperitif was free .

    Spacious room , very clean, large comfy bed and a patio to sit outside . The hotel staff were really helpful . This hotel is part of a bigger complex with self catering chalets & camping . About a 10 minute walk to the beach .

    Stayed in May 2024

  • Reviewed: 21 September 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Far from everything.

    Nice terrace in the room. Front desk is very helpful.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    No
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Flowers on balcony looked very neglected! End of season??? Dogs poo near reception! Insufficient tea and milk in room.

    No breakfast

    Stayed in September 2023

  • Reviewed: 2 September 2023

    8.0
    Relaxing and more than pleasant
    • Business trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 14 nights

    More friendly reception, not helped by our lack of French.

    We did not have breakfast, more a coffee only each morning. The staff serving us were very, very good

    Stayed in August 2023

  • Reviewed: 8 August 2023

    8.0
    Overall a generally good enjoble family stay though some better food and amenities would help.
    • Leisure trip
    • Family with young children
    • Duplex Suite
    • Stayed 4 nights

    Because the resort is a distance from town it's not easy to get to a cafe or bakery. Food onsite wasn't great in terms of choice and healthy food not frozen pizzas, shop could be bigger and offer a wider choice. Cafe onsite for simple sit down fresh food/drink, the breakfast wasn't great for the price, just a coffee machine and no porridge or better choice of fresh fruit.

    The pool, the family room, the staff and bike rental were all good. Lots of space and some good facitlities.

    Stayed in July 2023

  • Reviewed: 6 August 2023

    7.0
    Comfortable roim
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    It was a surprise to realise that that we were in a amcabin park, but this was not a problem

    The hotel styled room was comfortable and clean. Very comfortable. Convenient to the pool and beach.

    Stayed in July 2023

  • Reviewed: 1 August 2023

    7.0
    Wish the blurb had said it was a campsite!
    • Leisure trip
    • Family with young children
    • Triple Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    1. The restaurant - The first night after the initial disappointment about our surroundings, we went to the restaurant where we had booked a table for our fist night. We ended up in the bar terrace not the restaurant. When the food came it was cold, uncooked and not edible. We had to send it back but the attitude of the waitress was pretty appalling. She took the plates away and brought them back with a bad attitude and no apology. We didn’t eat there again. 2. The entertainment - loud with hammering beat and very close to the ‘hotel’ rooms. We stayed on other French campsites in previous years and the entertainment was typical and great if that’s what you are expecting.

    I wish I had read more of the reviews as from the blurb I thought it was a hotel and didn’t realize it was accommodation on a campsite. Having said that the accommodation itself - room decor, comfy bed and terrace - and the facilities were very good just not what we were expecting or hoping for. Bike rental was good, esp as locals some distance from the main villages.

    Stayed in August 2023

  • Reviewed: 28 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Had breakfast one morning and one evening meal - very average.

    Lovely location - very peaceful. Rooms nice and clean.

    Stayed in July 2023

  • Reviewed: 9 June 2023

    9.0
    Fantastic location and wonderful facilities
    • Leisure trip
    • Family with young children
    • Family Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The food in the restaurant was good in evening, breakfast was 14€ per person and I think could have been better for the money.

    The hotel room was really modern, clean and comfortable. The kids loved the pool and water slide. Maybe it was the time of year, but it was really quiet. Location was amazing and beach is very accessible from hotel.

    Stayed in June 2023

  • Reviewed: 28 May 2023

    8.0
    Extremely good as a difficult situation was made better by kind and accommodating staff
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Location from restaurants ( apart from their own restaurant) and shops required you to drive to reach these services

    On arrival my husband became unwell and we were very kindly given one of their suites to help make our stay easier. Staff could not have been more accommodating and understanding. It was greatly appreciated.

    Stayed in May 2023

  • Reviewed: 3 May 2023

    9.0
    great value - campus style
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    some noisy mass briefings outside our window

    great room and facilities/estate

    Stayed in May 2023

  • Reviewed: 25 September 2022

    9.0
    great hotel
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    could do with some covered bike storage- loads of hire bikes left outside but as cycle tourist on expensive bike a covered and secure storage option would be nice.

    lovely room. bit out of way but with car or bike no issue

    Stayed in September 2022

  • Reviewed: 2 September 2022

    7.0
    Great pool and lovely rooms .
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not much information available in other languages would have been good to have an information sheet in English .

    good croissants from the shop.

    Stayed in September 2022

  • Reviewed: 30 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Safe was broken and unavailable. Staff were often unfriendly and long queues at reception area for any queries. Very limited restaurant availability - booking is necessary. No other restaurants within walking distance so car was necessary.

    Hotel room was really well designed. V comfortable bed, excellent lighting and storage. Towel dryer v convenient as cool night weather does not dry beach towels for next day.

    Stayed in August 2022

  • Reviewed: 29 August 2022

    7.0
    not quite up to our hopes and expectations
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    there isa major issue with this hotel that is not made clear on the Bookings.com site. The hotel is basically located in the middle of a large ‘camping’ hosting dozens of small chalets and mobile homes. Consequently the facilities are shared meaning an extremely crowded swimming pool and over booked restaurant serving moderate food. This contrasts highly with the romantic image on the site of a young couple bathing in a beautiful pool. Noisy camper style animations punctuate the evenings and the constant traffic of young children hurtling everywhere on bicycles provides a constant threat to the poor unsuspecting pedestrian. Our ‘patio’ was far from being private, it resembled a cattle padlock at the crossroads between the parking lot and reception, the furnishings consisted of a solitary pair of chairs and not table. The safe in the room was locked and had to be replaced (not being fixed in anyway

    The room was well designed, clean and modern. the staff kind and helpful and it’s in a good location.

    Stayed in August 2022

  • Reviewed: 21 August 2022

    9.0
    wonderful place
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    The “fast” food restaurant was anything but fast… we waited approximately an hour for our pizza

    Such a great little site - the hotel rooms were really well done and great to have a terrace. The location on the island was great and very close to some lovely beaches

    Stayed in August 2022

  • Reviewed: 12 August 2022

    9.0
    memorable, very pleased with our stay
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    pool was busy at times

    good location, beautiful beach, friendly accommodating staff excellent food.

    Stayed in August 2022

  • Reviewed: 10 August 2022

    7.0
    not worth the detour.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff at reception was not excessively friendly. Breakfast was very basic for the high price (14€/person) and we were asked to pay upfront at the breakfast room when we decided to have it last minute. there was no way to charge it to the room. All in all the room was also too expensive for what it was.

    Light, clean room. Food at the wedding reception was excellent!

    Stayed in August 2022

  • Reviewed: 31 July 2022

    7.0
    Excellent hotel rooms, pool and restaurant need work.
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The pool was great with lots of different depths and a water slide, but the pool area was a bit dirty with cracked and loose tiles. Definitely needs a spruce up. The restaurant was poor both in terms of choice of food and the service was very slow with several dishes we’d ordered not arriving. The bar ran out of Aperol and gin.

    The hotel room (44) was excellent. Clean, spacious and well equipped. Great bathroom and balcony too.

    Stayed in July 2022

  • Reviewed: 31 August 2021

    9.0
    great hotel near Saint Martin, La Flotte and a good surf spot
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 4 nights

    I do think it was too pricy (240 p.n.), but we booked very late, and the whole of Ile de Ré seems rather expensive for acommodation in high season. You certainly do get an excellent room and a nice hotel for your money. Also regretfully the Les Grenettes beach (which is in easy walking distance) is not really developed (at least it didnt seem to be in the evening, when we were there), and you couldnt rent a surf board there (even though it had great waves, but it might be rocky). Nevertheless, probably it's also nice there during day time.

    The family hotel room is of good size and in excellent condition, with a spatious balcony. The swimming pools are nice, and the restaurant had a limited, but excellent menu. There is also a pizzeria, a kid club, and some fun entertainment for the kids in the evening (in French, but our Dutch son of six also enjoyed it). It was an easy (10-15 minutes) ride away of the gorgious towns of Saint Martin de Ré and La Flotte, and the big lighthouse in the far west of the island is about 35 minutes away. We did everything by car, but you can also rent bikes at the hotel reception. It was a 6 minutes drive away of the Gros Joncs beach, which is the nearest guarded spot near La Rochelle for good wave surfing (in particular for beginners and intermediates). It also has a wave surf school with renting possibilities, two other schools for wind (and perhaps kite) surfing and sailing, a Spa, and some restaurants.

    Stayed in August 2021

  • Reviewed: 27 September 2023

    1.0
    Terrible customer service
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The drive out

    Arrived with good faith and paid well in advance 7 months so booking was an old booking, at no point did anyone contact us to say there would be no restaurant or bar, even when we arrived said it Would be open. The front staff did Not care or return our email we gave them a chance to communicate with us. We had to chase cleaning of our room and left rubbish behind, the bathroom smelt Of drains, the pool filters where disgusting, very bad management of staff and checking overall and housekeeping check on cleaning not good standard zero points for customer services. Would not recommend and will not return.

    Stayed in September 2023

  • Reviewed: 27 September 2023

    1.0
    Dissatisfied and Dissapointed
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Stayed here previously and had a really pleasant stay so decided to return. However was very disappointed on our return visit. Bar and restaurant were closed all week due to a block booking, leaving the paying guests with nowhere to eat or drink. Even more annoying no-one had even bothered to tell us. Spoke to staff who didn't really seem to care, manager didn't even bother to address our complaint or apologise ... still awaiting a reply from the hotel to my written complaint. Bad customer service ... shame on you! Won't be returning.....

    Room was ok, pool area good

    Stayed in September 2023

  • Reviewed: 4 September 2023

    3.0
    Fine, if you don't want to sleep in a tent, but you want that camp site experience.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    When viewing the property in the app, it give you no indication that what you're getting is rooms in the middle of a camp site. I thought that I had booked a very nice exclusive hotel experience, not a French version of hi de hi..... Our room was very basic, things included (according to the booking app), bath robes,---er,no. Coffee making machine, er...no. Mini Bar...er... well you get the picture. We had a kettle and some sachets of coffee, but no milk, when we asked for milk we were told that none was available!? The condition of the room was poor.

    Free Parking

    Stayed in August 2023

  • Reviewed: 3 September 2023

    1.0
    A HORRIBLE EXPERIENCE. A WASTE OF MY HOLIDAY TIME AND MONEY
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    IT IS MORE A CAMPSITE THAN A HOTEL. EVEN THE CAMPSITE SHOP ON THE GROUNDS WAS CLOSED. THE FOOD IN THE RESTAURANT WAS QUITE POOR FOR THE VERY HIGH PRICES. WE WERE NOT GIVEN THE ROOM WE BOOKED. WHEN I REQUESTED THE ROOM WE BOOKED THE STAFF BLAMED BOOKINGS. COM FOR FALSE ADVERTISING. ON THE SECOND DAY WE WERE LOOKED OUT OF OUR ROOM FOR 2 HOURS BECAUSE THE KEYS DIDN'T WORK. EVENTUALLY THE HOTEL BROKE INTO THE ROOM TO GET OUR BELONGINGS,WE MOVED TO ANOTHER ROOM. THE FOLLOWING DAY THE SAME THING HAPPENED AGAIN WE WERE LOCKED OUT BUT THIS TIME THE ISSUE WAS RESOLVED FASTER. ON THE THIRD DAY WE WERE WOKEN BY A MAN STANDING INSIDE OUR ROOM HE HAD COME TO FIX THE LOCK, HE NEVER KNOCKED JUST WALKED STRAIGHT IN. WE REQUESTED THE MANAGER TO CALL US, IT NEVER HAPPENED. NO TAXI SERVICE AT THIS PROPERTY YOU HAD TO USE A BUS STOP 10 MIN AWAY TO GET TO NEAREST VILLAGE ABOUT 10 - 15 MIN AWAY BY BUS.

    IT WAS SUNNY

    Stayed in August 2023

Showing 1 – 25

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