The loo (with sink) was separate from the bathroom. The 2 narrow wardrobes don't have doors, why?

The room was bigger than expected and had a lovely balcony with sea view which was great for a relaxing few moments.

Stayed in September 2022

On my first night, the square beside my room had many people gathered and they were shouting and drinking. I didn't sleep well. The basin didn't drain properly throughout my stay.

The staff were very nice and polite. Excellent.

Stayed in August 2022

Everything, from size of room to friendlyness of staff was great

Stayed in July 2022

Everything was fine, tram station in front, walking distance to super markets, Old Port, Muceum, a lot of places to eat in proximity. The hotel keeps the luggage.

Stayed in August 2022

it has a very bad location not because u can’t get there or far away because it has a bad streets around. our car has been vandalised hotel staff wasn’t too helpful. they struggling to speak English.

Stayed in August 2022

I booked a family room with enough beds for 3 adults & 2 kids, but when I arrived they charged us +85 EUR more. They should have given us the correct number when we booked instead. Besides, their cards to access the elevator and the room didn't work very well. We once had to go down to the reception desk twice to fix them. They told us that we should not keep the cards with our phones and our bank cards, because it may affect their room card. This sounds ridiculous! They should have updated their outdated technology instead!

The room was spacious and clean. My kids loved the giant teddy bear and the toys in the lobby.

Stayed in July 2022

ı liked everything . very quick check in I really admire. Because ı travel a lot some hotels make the customer wait too much front desk. accor hotels are best at check in process not need wait. it was very big room , bed was comfortable , balcony was big , everyday They put 01 litre water free.keetle tea coffee facilities Even chocolate drink for kids.very silent hotel in the center. next there is shopping mall. to main street very easy reach Because there is tram in front of hotel. metro from st charles station comes to the hotel tram post. airport bus to st. charles train station. then easy come to the hotel with baggages.also there is restaurant but I did not try.

Stayed in July 2022

The room was poor, dated 80's style burgandy MDF, bathroom smelt of urine, air freshener was used via air con, poor cooling of air con, poor facilities and value for money. I paid for a junior suite and got 3 star 1980's condition room.

The location was good

Stayed in June 2022

1. Location - it is not city centre, I wanted in the heart of Marseilles and I was mistaken by the name of the hotel. It is more offices zone and has nothing in common with real Marseille... It was highly disappointing. 2. It hasn't the direct view on the sea, only the side view and very small portion of the sea is visible 3. This hotel shouldn't be included in the filtre "view", cause it doesn't have any kind of special view - it is overlooking hotel golden tulip... 4. Room facilities- shampoo and soap are terrible... take yours if you choose this hotel 5. Hotel equipment is toooo old, room locks don't work and we had to wait for 10-20minutes until we could get inside the room. And they sent technician when we were resting and not when we could be out for a walk... it is really frustrating someone drilling your room when you are on vacation. 6. Room service terrible - plates with eaten food were left outside by other guests, directly in hotel corridors and were not taken by hotel staff for 2 days... this hotel is completely inappropriate to the price we paid...

Big room size and free late check out...

Stayed in June 2022

Bad breakfast.

Stayed in June 2022

Great location in Marseille , short walk to the metro which links up the city .

Stayed in May 2022

I booked a superior suite with sea view, payed extra money for it, 110€ per night , when i got to the hotel it was a room on the first floor with no view at all, it was very close to the road we could hear all the noise, we couldn't even open the curtains or the windows because we were very close to the road I asked the staff if there was any other room because this was not what i reserved, they were very rude.They didn't even ask me what's my room or look for a solution They said we are fully booked and others have booked their rooms before you did ( although i booked my room 2 months before my vacation) It was a very bad experience i am very disappointed and will never come back to this hotel.

The room is big and clean Close to the bus ans train

Stayed in May 2022

They pretend to have an electrical vehicle charging station, it is not true. I sent 3 messages before to be sure but it did not help. One tiny electrical place in nearby parking (hotel pretend to have a collaboration with).

Stayed in May 2022

Nothing

Everything

Stayed in May 2022

Had bite mark

Good location

Stayed in May 2022

The property is quite old & time to redo the interiors.

The staff was very courteous & friendly.

Stayed in May 2022

Room quality is very average in my view

Great location, great staff

Stayed in April 2022

Great location, clean room, nice tasty breakfast. Additionally nice and helpful personel. The best attribute is the location.

Stayed in April 2022

It was too far from the beach , did not clean well , No beverages in the room just water and two tea and coffee bags , the location is too bad , The hotel did not deserve that a mount of money .

Stayed in March 2022

nothing

location is very nice. Hotel staff is very very kind.

Stayed in March 2022

We were next to a couple who where incredibly loud and fighting. We called reception twice but nothing was done. We suggested being moved but the hotel staff would not.

The location was good. Easy access into the city and great transport links if you opt for public transport vs walking. Breakfast was disappointing. Its available from 06.30-11.00 on a Sunday but they ran out of bacon by 09.00.

Stayed in March 2022

Closed balcony, toilet and bathroom like you find in a train, unnacesibale for people with handicap

Spacieux appartement

Stayed in February 2022

everything vas perfect

nice big room and clean

Stayed in February 2022

We arrived 4 hours earlier and, despite the fact that the room was empty and ready, we were charged 20 eur for early check in. The room rate a little pricey.

Great location, huge room, very clean and great staff always ready to help.

Stayed in July 2021