Wifi didn't work. No dish soap.

Stayed in June 2023

The shutters did not close well. The lady at the reception desk was useless.

View on the beach

Stayed in July 2023

Noise from bar beside residence

Great location. Staff were fantastic and checked me in 2 hours early. Responded to emails quickly and efficiently! Really appreciated the warm reception.

Stayed in July 2023

Upon arrival, the staff took my name and said there was no reservation. I gave them the booking number and confirmation number etc and still apparently no reservation. They had an attitude that almost seemed cheeky as they asked was I sure I booked the right property. After being told they needed my reservation number (which is the exact same as my confirmation and I showed them this) and back and forth for a while, it was found. They next proceeded to tell me that I hadn’t paid and said they were going to charge my card. I had in fact paid it all and showed them the receipt, to which I might add they had a random card number which did not match any of mine. Only good thing about the staff was the room was ready early so we could go in earlier than expected - to make up for the mess before.

The room was basic but was fine for a short stay. There was a pool which we did not use and facilities for breakfast. These weren’t advertised to us by the staff so we weren’t sure where anything was located.

Stayed in July 2023

Well, where do i start! We got to the Hotel early around 12noon we left our bags with the Receptionist who ignored us for a bit. We knew we could not get in until 4pm. He said we could leave our bags, the room would be ready for 3pm. We went to explore Anglet. We arrive back 4pm giving them enough time. We got the keys and headed to our room. When we opened the door to our room the SMELL (sewage) hit us, thought it was because the room had been shut up (hot) but when we opened the patio door to the balcony to air the room the smell never left. My friend flushed the toilet as we thought something had been left in the toilet but this did not work. The room had not been cleaned properly, food on the floor, dirt all around and could not even enter the bathroom without wanting to be sick. We left the Room straight away (my Friend was physically sick), we left the door open to the patio to keep the room aired. We went to the Reception to ask to be moved, they refused to move us as apparently the Hotel was fully booked! Customer service was poor, we felt like we were blamed for not liking the room, it was not the fact we did not like the room it was not possible to stay in this room due to the smell, Krystyna rang the Technician to go and look at the room, he said after 5 minutes that he had put some disinfectant down the drains, when my friend and I went back to the room to check, it was like the Smell had been masked by strong disinfectant (Toxic). I then got a very bad headache. There was no way we could have stayed in this room with this Toxic Smell. Krystyna then said we could cancel but would not get our money back for the first night, :-( but I cancelled expecting to get money back for the next 3 nights (as we had booked 4nights) Booking.com sent me an email saying they had contacted the Hotel to waive the cancellation fee, they claim they have not received this email to get the money back we are still waiting, booking.com have now sent 3 emails with no response

Location & View from our brief time on the balcony, we never stayed in this Hotel after Travelling since 3am

Stayed in June 2023

After being moved to a new room sadly things got far worse. On returning from our night in Biarritz we could not enter our bedroom as the key would not be recognised. So we spent the entire night in a 200 bedroom complex in reception on a leather sofa. We tried to ring the emergency number but there was no answer night long. I would have not liked it if this had been by a young person(s) as there was no keypad entry anyone could walk in and we were stuck there all night. Even a guest who was French messaged the 'emergency number' in french and got the reply that somebody would be there in 15 minutes. That person never arrived and so an entire night was lost to no sleep and most of the next day. Once again the reception disbelieved us and tried to tell us that the person we were ringing thought we said 57 not 47 - but they still never attended as we were waiting all night so this was a lie by the team as we were in the reception waiting. Still awaiting some sort of compensation. Horrible avoid at all costs - unsafe - worrying if fire or security issue. Booking.com must surely have some responsibility to there users - remove this hotel!

Very little went well as the first introduction to the staff was when the receptionist refused to believe me that the bed was broken.

Stayed in July 2023

The hotel needs a complete renovation ! It is not a 3 or 4 star hotel. Tbe floors very dirty ! The bathroom needs a renovation. Thw rooms are very small.

Location is great near the beach.

Stayed in July 2023

clunky table, very small living room space. strange and tiny so called bedroom. opened the window the first night but did not realize that the bedroom window was by a corridor where people were walking that had full view of us.

location by the sea.

Stayed in June 2023

External appearance of the property is very poor, After reception closes, there are no facilities. Signage for access to rooms is poor. Lift is critical, as stairs are very dangerous

Fabulous location and views, with great access to the beach, restaurants & bars. The main surfing areas were great to . Free on-site parking a real bonus. Very accessible

Stayed in May 2023

we ended up having to book elsewhere, we had arranged to check in at 9pm, when we arrived the desk was closed and was no staff, we received no texts to warn, after was an email which we only saw after we went elsewhere we drove 750km from portugal, we drove 750 miles to a locked door. I am very angry and want my money back. we arrived about 8pm.

we were locked out, there was no staff we couldnt get our keys, we had to book a different hotel and slept there instead, the location looked lovely

Stayed in June 2023

Studio

Stayed in May 2023

Horrible experience. Never again!!!

Nothing, as everything was horrible. It should be called merde & golf, rather than mer & golf!

Stayed in May 2023

nothing

lovely sea view from our balcony. Better than a hotel room, more space.

Stayed in April 2023

nothing, maybe only réception

very dark cold room

Stayed in April 2023

It was a gosh complex, the windows weren't good, furniture and decoration very bad, and the common areas wee also very bad. Didn't feel safe there. At 9am no one in the reception, we didn't know where to find the place to have breakfast because no one was there to explain. Terrible.

Stayed in March 2023

everything

Nothing

Stayed in January 2023

Location in Anglet, just 1 minutes walk to Biarritz. Former villa of Vladimir Putin - Villa Altamira in Biarritz 2 minutes walk from the hotel. 3 minutes walk to beautiful beach. 5 minutes driving to Biarritz Airport.

Stayed in November 2022

I hated everything about the place. The lobby was filthy the photos were from different apartment or another time. It was filthy. Didn’t stay one night. Full of mold

I liked that it was close to the ocean. Never stayed photos were deceiving tha place smell like urine. Black mold in bathroom stain on couch. Filthy

Stayed in September 2022

Very very tired hotel. Shame great location.

Excellent view of the sea. Balcony view of the sea great.

Stayed in September 2022

apartment was dark and super hot, no air conditioning, rancid cigarette smell mixed with masking chemicals

assuming all properties keep the rain out then there is zero to like about this slum of a property.

Stayed in September 2022

Entry initially was a problem - until we walked to find out how to get it.

Sea-view studio ! Worth every penny !

Stayed in September 2022

Only being there for an overnight stop, I feel it's unfair to give negative comments, the apartments were full of what looked like happy holiday families. We have stayed here before for an overnight stop.

It being the height of summer traffic was very busy and although we had stayed here before the entrance had moved but we eventually got to reception got the keys and proceeded to our room it was like maze getting to the room, apartment was very adequate for us for an overnight stop, from apartment balcony is a golf course which offers pleasant view. - there were facilities on site which we didn't use, parking is a free for all, so you have to drive around grounds to park until you find a vacant parking plot. this apartment was the cheapest accommodation I could find for an overnight stop, for two adults & two children, I have no complaints at all. Across from apartments on the prom there is a very busy bar which serves food - quite expensive but given its location - overlooking the sea - understandable.

Stayed in August 2022

Everything

Overprized and old fashioned . Needed a remake 20 years ago

Stayed in August 2022

Dirty, badly maintained, poor design

location

Stayed in August 2022