Lift a bit old

Location

Stayed in March 2024

Everything ok.

Nice spacious rooms. Good breakfast. Close to the train station

Stayed in May 2024

- the keys demagnetised, we had to go to the reception twice for this issue; - the water pressure was very poor in the shower; - the room hallway light didn’t work, neither the switch from the lamp (had to plug/unplug); - overall feeling of a 3 star room, because of how the bathroom and some other appliances looked; - old elevators with bumpy stops.

- The room was nice, the lobby was welcoming as well as the staff. - Good connection to the entire city as there is a tram station nearby and the train station is in walking distance. - Our room on the 1st floor came with a quiet, nice terrace. - toiletries, bathrobes and shoes provided.

Stayed in April 2024

An ideal location just a few blocks from the train station. We don't really need (or enjoy paying for) super upscale, and this Novotel is the perfect balance of down to earth and comfortable (we've stayed at two other hotels near the station and both were a little downscale for our taste and comfort). The staff was great - friendly and helpful. My bag didn't make it to the airport and then didn't make it during our stay at the Novotel, and they called us as soon as it was delivered to let us know it was there. The restaurant/bar is comfortable and the food above average (we had a dinner and two lunches there, and the breakfast is quite generous). We'll stay here again when we come back to Bordeaux.

Stayed in April 2024

The staff were friendly. The bed was comfortable. Overall a very nice stay.

Stayed in April 2024

staff are excellent, providing umbrellas on wet days

Stayed in March 2024

Lovely hotel, great location.

Stayed in March 2024

I was expecting more choices for the breakfast although it was good.

Location was very good and very near a metro station. Hotel kids friendly with some games at the lobby for the kids to play and some sweets for them too.

Stayed in March 2024

nothing

Great reception on Sunday 07 April. The staff was very nice and in addition our room was upgraded elegantly. I forgot the names of the two clerks at the reception (around 12h00 on Sunday) but they were perfect and diligent and they should be praised for their "prestation". The following day, being late for the breakfast, we were properly and generously served at the bar with coffee and viennoiseries

Stayed in April 2024

At night the hotel doors are closed and you have to call the reception to open the door for you. It is not comfortable. We had to wait 10 minutes. It would be better if hotel guests could open the main doors of the hotel using a key card.

The hotel is located 5 minutes walk from the train station. The center of the old town is a 20-minute walk. The hotel itself is clean, the staff is friendly.

Stayed in March 2024

No restaurant on site during the Easter weekend, a little surprising for a 4* hotel

Great location close to the tram with easy access to the city

Stayed in March 2024

Nothing

Room was great, breakfast very good, location so close to public transport.

Stayed in March 2024

The best receptionist we ever met name Maria, who helped many things like explaining all the details regarding the hotel. She also helped smooth check in and check out. Thank you Maria for the nice hospitality.

Stayed in March 2024

Usually such network hotels are brand new (or looks like so), but this one is refurbished old building - though some parts are indeed new, separate toilet, lift feels like blast from the past. Window is quite small. Breakfast is too expensive for such choice

Spacious room, nice lobby, location is close to the train station

Stayed in March 2024

The place was clean. I like the interior design of both the lobby and the rooms! And the location of the hotel was perfect. Just 1 minute from the train station. I highly recommend this hotel for people looking for a hotel close to the centre.

Stayed in March 2024

Good location excellent staff

Stayed in March 2024

Only one thing to mention - the shower head in our bathroom was loose and made showering difficult and the water was very slow to drain, resulting in the tray filling with water.

The lobby was informal and welcoming, with lots of colourful paintings and objects. The lifts worked perfectly and the room was spacious, comfortable and clean. There was a nice welcoming message left in the room which was a nice touch. All the staff were lovely and very helpful. The breakfast was superb.

Stayed in February 2024

Nothing

Clean room and warm-hearted staff, there iseverything you needed in the room, they deserve the value.

Stayed in February 2024

Pas de restaurant le soir en week-end

Stayed in February 2024

Parking was not the best

Room, food and staff

Stayed in December 2023

I dont have any complains

It was an excellent stay! The hotel is in great location of 5 minutes walk from the train station and less than 2 km to the city center. The staff was very helpful and friendly and the room was always very clean.

Stayed in December 2023

No English channel, not even a news channel on tv. Very disappointed!

Really clean room. Great choice of breakfast and very friendly staff. The hotel is very well located, short walk to the train station and a tram line running from outside the hotel.

Stayed in December 2023

A great hotel and in close proximity to the tram. An enjoyable walk into the centre too!

Stayed in September 2023

Bathroom might be a little too small.

The hotel was generally very good. Staff were well above average, they were all excellent: smiling, friendly, helpful. The breakfast was excellent and for a wide range of taste. I did not intend of having breakfast but jet lag push me downstairs around 9AM ... what a good move :-) The hotel/room were clean and quiet (even with the tram running in the front street). Very weel located at a small walk from the station and walking distance from Old Bordeaux and very nice restaurants with a wide range of prices.

Stayed in November 2023