The reception layout was a bit strange, and it wasn't always staffed when we came in, which wasn't very reassuring. They were staff, but they weren't visible. I found it a bit annoying that we couldn't just walk upstairs to our first floor room but had to use our key card to use the lift, but in retrospect I understand the extra security. We only had breakfast on Day 1. By 10am the bread was stale, so as it was quite expensive, we gave up after that. However, I rapidly developed Covid in Marseille and couldn't taste anything anyway. Advise people to have breakfast early!

First of all, we stayed the weekend before the late June 2023 riots in France and are aware that La Canebière was affected. We hope that the staff, customers and fabric of this lovely hotel stayed safe. La Canebière is fine otherwise - just a typical big city road, though it's closed to private traffic - an excellent location for Le Vieux Port and for trams, metro etc. Amazing walk down to the port. The nearby back streets are fascinating with markets full of fruit, vegetables and north African spices plus little cafes and cake shops. The spacious room overlooked the main road but was very quiet and comfortable. The tea and coffee plus kettle was appreciated. The breakfast room was very attractively set out.

Stayed in June 2023

There are huge TV’s in the room however no way to connect your phone. This is a minor thing however there were no English Channel and so this would have been a comfort if it was possible. The air con was locked at 23 degrees. It was around 34 degrees outside and would have loved to be able to change the temp ourselves. At no fault of the hotel, the area doesn’t feel safe- particularly at night. The hotel itself feels very safe but the area didn’t however.

The staff were the best part about our experience here. So welcoming and incredibly helpful. We arrived late, we were upgraded for free and when we realised the room was fairly claustrophobic (top floor, small windows) the amazing staff member at the front desk sorted it straight away and put us in a different room (5 floor). When leaving they helped us get a taxi no problem. The room was large and clean and the bed was very comfortable.

Stayed in June 2023

Restaurant staff could be more efficient and friendly

Room good - reception staff very good

Stayed in June 2023

the AC is fickle, hard to navigate it’s settings. inconsistent cooling and it can become warm during summers

good breakfast, decent location, quite central. good practical hotel for a short break, more of a business trip hotel than a holiday but works

Stayed in June 2023

I liked everything about our stay there

Very modern, clean and we had a spacious room

Stayed in June 2023

The neighborhood is way to noisy.

Stayed in April 2023

The bar area is there but no barman to assist. No room service.

Great location. Very neat hotel.

Stayed in June 2023

Good breakfast, but I was missinformed about the price.( not happy about that) Very good location, close to metro station, close to port and shopping area.

Stayed in June 2023

The backside of the neighborhood was a little bit scary. Outside little bit noisy.

The room were clean and tidy. I have requested specific room and they have provided it. The staff was helpful and friendly. Breakfast was really good. Great location to harbor and tram, metro. Water station to refill your bottles.

Stayed in May 2023

the fact that I had one of my luggage bags stolen from me while I was checking in

location excellent, nice facilities, staff very accommodating and helpful

Stayed in April 2023

Small room but you have everything there. The bed is comfortable, there's a small sitting area, a closet, kettle and .tea/coffee. The staff are very nice and the location is great. Just 5-7 min from the harbor. It is just near the market as well.

Stayed in May 2023

A receptionist whom I asked for a taxi booking at the time of check-in didn't do it. I tried to reconfirm the booking with reception much in advance next morning. A receptionist helped me immediately and I had no issue at last. But at the time of check-out, I saw other tourists trying to ask for a taxi at the reception but in vain because of no availability of taxi then. If I had not noticed a failed booking, I would have been in trouble with taxi. This shouldn't happen at 4-star hotel.

Breakfast was the best among the hotels I stayed during 8-day / 8 different hotels in my voyage with wide variety of food and beverage like a lot of cheese, hams, bread, hot stuff, fresh juice particularly squeezed orange juice, etc. It was conveniently located, both the Vieux-Port and la gare de Marseille Saint-Charles are within walking distance.

Stayed in May 2023

no iron, few toiletries (only soap and shampoo), dust on the walls

location

Stayed in May 2023

Friendly staff - I liked the fact that they were all women, you could tell from the condition of the hotel. Excellent location.

Stayed in April 2023

Location was great for exploring but as you can expect being right outside the tram stop sometimes it felt a bit too much buzz around. I didnt need to open my windows so it was not an issue but i can imagine it could be a bit noisy on a hot day as the aircon seemed to be set on a certain temperature and i could not figure out how to change it (the screen just showed a lock sign everytime i tried to press buttons to change the setting/temperature)

My room was very clean and nicely decorated. The bed was spacious and very comfortable. The woman at front desk when i arived did not speak very good english so it was dificult to comunicate but every other receptionist i spoke to throughout the rest of my stay were super friendly, i do want do give a special mention to Ryad because he provided 5 star service everytime i had any questions or requests. I would definitelly stay in this hotel again.

Stayed in March 2023

The breakfast was quite rich an delicious. The place of the hotel is very convenient, close to metro station and the old port.

Stayed in March 2023

the location at night is sketchy

It was clean and comfortable

Stayed in April 2023

air conditioning wasn’t available so hot in room at night

location was central, good breakfast

Stayed in April 2023

Walking in the neighborhood at night is not recommended unless you are Chuck Norris Hard to understand how to use the near public garage

Nice place, friendly staff, perfect and silent rooms, delicious breakfast.

Stayed in April 2023

The bathroom was separated from the shower (which seems common in France but still, I prefer hotels with normal bathrooms), also, I found some little hairs in the bathroom at the arrival, so detail to the cleaning would be good.

The location and the modern look of the hotel.

Stayed in April 2023

AC was locked so we ended up opening the windows, and the room became much more comfortable after that. Except, neighbors or people out in the street were still noisy (talking in loud voices) until close to midnight.

Upgraded and modern. Very clean.

Stayed in April 2023

The hotel was generally very clean but we got a bit unlucky with room service. They forgot to clean our room one day and failed to replenish the tea and milk in the room throughout our stay. Having said that, the reception staff were quick to remedy the situation.

The hotel is in an xcellent location short 10 minute walk to the port. Close to Metro stations and trams so you can explore the whole city. The breakfast was delicious.

Stayed in April 2023

the area around hotel was a bit uneasy and too crowded. breakfast wasn’t great either. didn’t like that there was no glass or curtain in shower. water was always splashing all over the entire bathroom so had to use hand towels too to clean the floor…

great location and friendly staff! room was spacious too!

Stayed in March 2023

The range of food in the restaurant was rather limited - we would have appreciated simpler options for younger people. The staff was, however, extremely helpful.

My 17-year-old daughter appreciated the location between St. Charles and the Vieux Port, the quiet room and the staff, which was helpful and kind, especially Marwa in Reception and Charles in the restaurant.

Stayed in February 2023

There is no parking at the hotel, and the nearest parking lot is a long walk away.

A beautiful and new hotel. Comfortable beds, large shower.

Stayed in March 2023