Did not know breakfast tables extended on to balcony.nor that croissant and pastry was hidden in a corner

Good

Stayed in April 2024

Stock the refrigerator with coke, wine, beer, snacks.

The rooms are spacious in a historic building; breakfast is excellent; the staff is friendly and helpful; beds are comfy and the hotel is very centrally located. I had to stay two extra nights and it was fine for the extra amount of time.

Stayed in April 2024

We were shocked that we couldn't have a cup of tea or a beer on arrival. Only coffee. We had travelled a long way and had a stressful day. For a 4 star hotel this is not good enough.

The restaurant is excellent and open on Sunday, full of locals

Stayed in April 2024

Our room was tired, stained carpet, paintwork chipped and overall in need of a refit. Noises from corridor and room above at 5am that kept us awake. Was surprised to find there was no real bar area. We asked for a drink and was placed basically in reception on chairs, we left before ordering! After contacting the manager twice we got a response about our complaints... Basically justifying our issues by saying the rooms are due to be redone soon, apparently we stayed in the quiet area of the hotel??? and she didn't understand why we were sat in reception to take a drink. Nothing in the way of an apology or an incentive to stay there again. We've stayed in Mercure hotels a lot over the years and unfortunately this one did not live up to the standards and professionalism we are accustomed to with the Accor group.

Location and architecture of the building. Beautiful building with an interesting interior.

Stayed in March 2024

Best place to stay in Poitiers

Stayed in November 2023

L'architecture de l'église transformée en hôtel

Stayed in December 2023

ham, madeleine

teas

Stayed in November 2023

Air-conditioned on terrace

Location, Ambiente, Friendliness

Stayed in October 2023

Spacious, stylish

Stayed in October 2023

Beautiful building

Stayed in October 2023

Room was a bit challenging for room with pillars and concrete edging taking up space in the room.

Location was great and ambiance of the hotel was lovely

Stayed in September 2023

Perfectly located in a quiet street but close enough to the centre. We had a split level room which was very quirky with the arches and layout and we were on the 4th floor with great views. Room probably not so ideal if you don't like steep stairs or low ceiling, Staff were exceptional and even though we didn't have any food, the menu prices were reasonable and the restaurant looked amazing and always busy at meal times.

Stayed in September 2023

No cups in room though kettle provided. No milk either. We asked for both but only milk sent up.

Breakfast spread out over a large area so difficult to find things. Rather airless area.

Stayed in September 2023

Considering the nature of the hotel, the bedroom lacked much in the way of charm or character.

All pleasant enough, comfortable enough and decent value for money in the centre of the city.

Stayed in September 2023

no outside seating area

Stayed in September 2023

The scent of the old church is still present in the corridors and rooms, it's noticeable but not disturbing or irritating at all.

Unique location, don't forget to also book dinner in the restaurant.

Stayed in August 2023

Nothing

The staff were exceptional, thanks to Maxime in particular

Stayed in September 2023

The shower tray was very , very slippery- we were forced to put the bath mat in there to avoid falling - must have been a nightmare for the chambermaid to sort out. The restaurant was overpriced and over formal- lots of waiters running hither and thither but none asked if we wanted an aperitif and one or two subsequent requests were forgotten. The food was good but by no means outstanding. A case of style over substance! As for breakfast at 18 euros? We ate at a cafe round the corner and spied other Mercury guests doing the same, for 8 euros..And no proper TEA in the bedroom.

Architecture, internal design , spaciousness, ambience, sense of history updated to high standards of modern comfort .Reception staff were extremely helpful and friendly. Spacious bedroom and bathroom- very comfortable bed.

Stayed in September 2023

Nothing

Great staff + great location

Stayed in September 2023

Room, building overall

Stayed in August 2023

Complexity of the car parking arrangements, though they all worked smoothly

Location and ambiance - fact that the hotel is located inside a converted church was so interesting

Stayed in July 2023

maybe our mistake but we couldn’t get the airco going to cool the room (room 107)

excellent design hotel with great restaurant right in the centre

Stayed in June 2023

Nothing, would recommend.

Excellent location, quiet, friendly staff. Breakfast was good value for the money we paid. Parking was easy to find.

Stayed in June 2023

carrying luggage up the reception stairs

location

Stayed in May 2023