Reviews of Nice appartement with a balcony in the heart of Marseille - Welkeys
25 Rue Chateauredon, 13001 Marseille, France
#1410 of 1,520 Holiday rentals in Marseille
Guests' ChoiceReview score
Based on 3 apartment reviews
6.5Score breakdown
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Cleanliness
7.1
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Comfort
7.5
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Location
7.5
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Facilities
6.7
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Staff
6.2
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Value for money
6.2
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Showing 1 – 3
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Reviewed: 21 September 2023
John
Australia57 reviews3 helpful votes2.0“Nice apartment in a rough area, with terrible managing agents”- • Business trip
- • Solo traveller
- • Apartment
- • Stayed 3 nights
It is in a rough area, and we were robbed while trying to get the key from the lock box (my wife’s gold chain was ripped from her neck by a man lurking around). It is on the 4th floor with access by a spiral staircase (not the best for those like us with lots of luggage on a long trip); The lock needs repairing as it can only be opened by pulling the door towards you (which you do not know when you first arrive panting); The check-in / check-out procedures required by the management agent (Welkeys) are the worse I have ever encountered in over 50 years of extensive travel for work and holiday. It is unnecessarily bureaucratic, cumbersome, clunky, tardy and moreover extremely stressful. You would have thought we were taking on a 12-month lease, not a 3-night mid-week stay. Issues include: Having to enter our details twice in their system, in addition to providing them to Booking.com. Requiring a deposit after payment had been made – initially it was to be €1000, but was reduced to €400. They forgot to ask for it until the last day when we were already travelling and would not give the access code until it was paid. You must pay a small administration fee upfront which our credit card provider rejected (probably because it looked like a scam) but we managed to pay with our debit card. We then arrived before the access code was sent (given we are relying on WiFi to communicate this caused more issues). Then once you have checked in you have to take photos of any damaged items. This seems fine, but you can only upload low resolution images, so you have to adjust the image size. Checking out form comments section keeps taking you back to the end of the form after each letter if you want to edit your entry. Then you are meant to send photos of the apartment as you are leaving. Why? Unless you take photos of every aspect of the apartment this provides no real protection.
The apartment itself is very nice - bright, airy, and roomy. It is fairly well appointed with almost everything you want (although no washing machine, no iron and no terrestrial TV). And it does have a tiny balcony with nice rooftop views.
Stayed in September 2023
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Reviewed: 27 April 2023
Abdullah
Saudi Arabia21 reviews3 helpful votes2.0“would not book it again”- • Leisure trip
- • Solo traveller
- • Apartment
- • Stayed 3 nights
- • Submitted via mobile
The company managing this property would spam your email/messages about using their link for check-in, security deposit, and asking for some personal information. I wasn’t particularly happy about uploading my passport picture through a third party link, and also I wasn’t at all happy with entering my credit card information in a third party link. upon check-in the guy who met me was not at all friendly. The apartment itself was very cold and the heater was not working, the toilet was moldy and when you take a shower, somehow there is a leak in the entrance and lastly, there were no utensils whatsoever inside the apartment. Before check out, I asked for a late check out (i asked for 11 am or 12 pm instead of 10 am) and they were not flexible at all, they haven’t provided a reason to reject my request but they have mentioned (check out at 10 am is permanent) In conclusion, I would not stay in this apartment again.
it is hard to write something you like when you were struggling with the cold in this apartment
Stayed in April 2023
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