Big room, big bed, clean, great location and perfect place to spend the night.

Stayed in November 2021

In my opinion rooms need a deeper cleaning

The location was perfect

Stayed in November 2021

Noisy at night.

Staff. Decor

Stayed in October 2021

Room 36 bathroom very tired.

Brilliant breakfast. Staff very friendly. Loved the terrace and location. Good wine and cocktails.

Stayed in October 2021

The Indigo parking may be rather nearby, but it has 7 floors and no elevator. Quite a nightmare if you have a lot of luggage to carry. What they did not tell us though is that you should first pass by the hotel (where you can also unload) and fetch a card to enter the parking. So we then had to drive again out of the parking till -7, pay, drive another 10 min’s again to the entrance of the parking, and swipe the card of the hotel… a bit more information from the start would have been nice. The breakfast and reception areas look rather modern and cool, but little is left of that vibe as soon as you go up. A pity. The room is very small. For one night it is okay, or if you have little luggage. The room was clean but not in detail. As soon as you open the tap of water, you see all the dirt and limescale underneath. The towel radiator they should just remove. It is rusty and gives an unclean feeling. For Biarritz the price for one night is probably okay, but I then rather pay 50 euro more per night and get a decent room and better communication.

The hotel is located right in the centre of Biarritz, with the Grand Plage and the Port Vieux only a short walk away. The staff is friendly. You could not hear any noise from the street in the room, which was great. You could hear a lot of noise from the hallway though. The hotel has an arrangement with a nearby Indigo Parking, so you pay €12 instead of €19 for one day. If you want a cheap stay for one or two nights, in the centre, and are okay with a small basic room, this hotel could be a good fit.

Stayed in September 2021

Uncomfortable bathtub's door, it kept twisting inside the bath, making taking a shower cumbersome.

Spacious room, comfortable bed.

Stayed in September 2021

All was Ok

location

Stayed in September 2021

The beds were very hard! Woke up quite a lot with a bad back. Also, not much privacy in the bathroom. Frosted glass door and you could hear everything the person in there was doing!!

Location brilliant. Short walk to the car park, beach and shops and restaurants.

Stayed in August 2021

location Lovely room Clean

Stayed in July 2021

The room was a little bit humod.

The location was perfect!

Stayed in July 2021

the hotel itself and its sorrundings are undergoing major renovations, but nobody cared to tell us! No carpets, terrible smell of paint, dirt everywhere in the hotel! Woke up at 7.15 for the noise of the machines! They were cracking concrete !!!!

location

Stayed in May 2024

All good

Stayed in May 2024

room quite different to advertised room

location

Stayed in May 2024

The area was under construction and nothing was said about it at booking. Getting to the building was a hassle because of the construction... but not only was the streets under construction the building was remodeling also which was a bit uncomfortable being that the hall is so tight. The ac doesn't work like it should. In short, it was ok, the area is beautiful and the building will fit right in once they catch up with the remodeling.

Stayed in May 2024

This hotel is in badly need of a makeover. Stains on the rugs in the hallways, frayed wallpaper, peeling paint - not a 3 star hotel.

Stayed in May 2024

There are currently building works to all sides of the building making the property difficult to access. Not the hotel’s fault, but if you have mobility issues or a buggy, the uneven ground could be difficult. We had an issue with our room which was rectified by a free breakfast; we did have cleaners trying to enter our room a number of times. It was noisy at night, the hotel is close to a nightclub and in the centre of the town, so if tranquility is what you’re after; this wont be for you.

The location was perfect, very easy to find & park. The decor is really tasteful & the staff were very attentive. Great coffee & fantastic breakfast. Very dog friendly.

Stayed in March 2024

It was a really nice place with attentive and friendly staff

Location was fantastic. The staff were so friendly and I apprecited help when I lost my wallet.

Stayed in October 2023

Tiny rooms. A little dirty , Elevator got stuck

Good location, friendly staff

Stayed in October 2023

The dirt & cockroach

Extremely disappointed! So dirty

Stayed in August 2023

The decor is very out dated in the bedrooms, The small shower room was modern, the toilet room was very bad decor. It was ok for a one late night stay over, but would not want to be there for a few nights.

The Location was perfect. There was a lot of confusion with check, in, as no text message or email was sent to confirm how to access the hotel on late arrival. The message that was sent informed us that there would be someone there till 11pm. Which was not the case. An old lady, guest let us in, she was trying to get out.

Stayed in September 2023

Room could have been much better. Extremely small separate toilet. No surfaces to unpack properly including in the bathroom. Generally very tired room.

Location good Breakfast good

Stayed in September 2023

Nothing

Fantastic location, great bar and lovely staff

Stayed in September 2023

On our first night, the fire-alarm went off and we all evacuated, this was due to someone smoking in their room and triggering alarm ( around 11pm). A different alarm went off two more times throughout the night, (around 5am and 6.45am) where we had to leave our rooms (but no explanation for these alarms). Staff don’t stay at the hotel overnight, so we had to wait for someone to arrive and turn off alarms, which was 15min+ wait. We were initially given a room with broken aircon, the receptionist had told us the engineer had been there during the week and serviced all aircon systems, therefore it should have been working. We then asked her to come see for herself, she then agreed our room was a sauna. We were given a different room, which was great, and the aircon worked a little better. Aircon system was just very old. Staff were never at reception which was very annoying, unsure if they were short staffed or staff just elsewhere.

Hotel was in a great area of Biarritz, only a few minute walk to bus stops, shops and beach. Beds were comfy. Rooms were basic. Breakfast was €13.

Stayed in September 2023

The hotel is so dirty and unkept. The carpets are beyond rotten and stained. There was a large cockroach in our room when we arrived & staff did not seemed surprised despite our shock. The hotel is in a bad state of repair and extremely dirty, so much so that even a great location could not compensate.

Location and staff

Stayed in August 2023

The hotel needs major cosmetic renovations. The carpets were terribly stained and the walls were covered in marks and tears. The hotel needs some major TLC to be worth what you pay!

Great location, friendly staff, cafe & bar.

Stayed in August 2023