1 Carrefour Helianthe, 64200 Biarritz, France
#46 of 55 hotels in Biarritz
Guests' ChoiceBased on 326 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
8.9
Facilities
7.6
Staff
8.6
Value for money
7.1
Free WiFi
8.1
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End of dialog contentReviewed: 3 August 2022
Nicola
BelgiumThe rooms are large, however, they are quite dated and could do with a revamp.
Great location with a wonderful roof top terrace with superb views,
Stayed in July 2022
Reviewed: 2 August 2022
Nadia
United StatesThe location, the pool and bar outside, the rooms were comfortable
The hotel needs to be remodel. The rooms were fine but the lobby and other area around the rooms were outdated and some of the floo tiles broken.
Stayed in July 2022
Reviewed: 31 July 2022
Young
NetherlandsParking should be free for the guests of the hotel. The fitness center could have more equipment
Friendly staff great breakfast
Stayed in July 2022
Reviewed: 24 July 2022
Albane
Switzerland23 euro for a breakfast and egg not included too expensive price by booking not correct
good location nice swimming pool good restaurant
Stayed in July 2022
Reviewed: 4 July 2022
Paul
AustraliaThe hotel is opposite the "surf" beach, which is down a steep incline. Not much beach at high tide and not much surf!
Spacious comfortable room in a modern hotel with a nice view towards the sea. 5 minute walk to bars cafes and restaurants. 10 minute walk to bathing beaches. Helpful staff.
Stayed in June 2022
Reviewed: 2 June 2022
Caroline
United KingdomSlightly bad situation with the taxi on the way home. Reception didn’t book the taxi for the time I asked for and so I felt very panicked about my family making our flight on time.
Really lovely staff. Simple but good breakfast. Great pool & bar. I’ve been before (2019) with work and glad I came back with my family.
Stayed in June 2022
Reviewed: 2 June 2022
Victoria
United KingdomSize of bed it was a double!!
We stayed in a Family room and paid an additional 30 euros a night. Also paid the additional 20 euro for the car parking. I personally wish one of the beds had been a king size as double is so small with my husband. It’s a great location to the beach and the town both are a short walk down the hill and a slightly longer walk back up!! The pool was excellent on the roof and was heated.
Stayed in June 2022
Reviewed: 24 May 2022
Carolina
IrelandThe pictures in the room were awful, of bulls being killed. The pictures of the pool weren't accurate, the pool terrace could use an upgrade.
Lovely staff. Wonderful room.
Stayed in May 2022
Reviewed: 14 April 2022
Brian
Irelandin the room we were staying (416) there was a large support column adjacent to the bed which made getting in and out of the bed very awkward, especially in the dark. not sure if other rooms have it.
location is good. rooms are big
Stayed in April 2022
Reviewed: 2 April 2022
Jo
United Kingdomroom not ready on arrival
location
Stayed in April 2022
Reviewed: 25 February 2022
Inbali
FranceThe water in the toilet did not go down well and the bath was stale and peeling
Stayed in January 2022
Reviewed: 27 December 2021
Borsari
FranceBed was too soft, we had back pain after 5 nights.
Stayed in December 2021
Reviewed: 14 November 2021
Katarzyna
CanadaA little bit old and worn out rooms despite recent refurbishment. Bathrooms not very convenient
The location
Stayed in October 2021
Reviewed: 5 November 2021
Raphael
United StatesIt's not cheap, and there are additional costs for things like parking.
Everything about this hotel is very nice. Rooms were great and comfortable. Dinner and breakfast were excellent.
Stayed in October 2021
Reviewed: 19 September 2021
Stumask
United KingdomRoom i had didn't have a view. Use of garage was 30 euros a night!
Location, roof top bar and pool.
Stayed in September 2021
Reviewed: 15 September 2021
Arnaud
United StatesRooftop pool and bar
Stayed in September 2021
Reviewed: 15 September 2021
Barry
IrelandRoom was a little tired , needs renovation/modernisation
Location and quiet
Stayed in September 2021
Reviewed: 6 September 2021
Davide
LuxembourgThe price was to high for the accommodation. The hotel is old and needs to be renewed.
The hotel is well located next to the center, bars and beach.
Stayed in July 2021
Reviewed: 5 September 2021
Etain
IrelandWe would have loved to stay another night but unfortunately hotel was fully booked, we checked for a few days to see if there had been any cancellations but no luck unfortunately. One of the gentlemen working on the desk was so lovely and really helpful and told us to keep checking back and really made an effort to check for us, his name was Orlando I believe and he was fantastic. However there were two girls on the desk the day we left who couldn’t have cared less to check for us, they just told us immediately they had no space and brushed off our request for them to check which was disappointing, we just didn’t feel like an effort was made in comparison to some of the other staff. However they were hassled that day, just thought they could have made more of an effort to check for us! But this was the only negative experience of our stay but just wanted to highlight it for management to note for future
We loved this hotel from start to finish. It is so great to have the pool facilities as the tide comes in on the beach so you can’t spend all day down there and could get up to the pool to enjoy the rest of the sunshine. Rooms were great, very clean. Location is literally 10/10, near the beach so just have to climb down to it (really recommend Le Surfing if you get a chance for lunch!) and really near the Les Halles area which is the only place you want to be for food/drinks etc! Didn’t actually eat in the hotel so can’t say how food was.
Stayed in August 2021
Reviewed: 5 September 2021
Slattery
IrelandThe restaurant was extremely busy at breakfast time but the food and service was excellent.
The location was fantastic and within walking distance of beach, restaurants, town centre. The hospitality and staff at the hotel were superb. Really beneficial to have onsite parking also.
Stayed in August 2021
Reviewed: 29 August 2021
Pekka
PortugalBreakfast room was too crowded and not very well cleaned or catered for.
Checking in with car was easy because staff were very helpful. Parking under hotel was a vit small but manageable.
Stayed in August 2021
Reviewed: 12 August 2021
Susan
United KingdomMaybe somewhere to hang wet bathing suits
Stayed in August 2021
Reviewed: 12 August 2021
Lee
United KingdomI loved the specific room. I tried to book the same room two weeks later for my wife’s 50th birthday! And they say they couldn’t book the same room even though they said it was available!! You can’t book a particular room ? Rubbish. I stayed in a different hotel!
Location, sea view. Nice room. Double aspect ! Lovely
Stayed in July 2021
Reviewed: 26 July 2021
Michael
FranceThe breakfast hot selection was very poor and thought it was very expensive.
The roof top swimming pool and bar.
Stayed in July 2021
Reviewed: 17 July 2021
Sushma
IndiaEverything was perfect. However, the room doesn't have charging sockets near the bed or anywhere in the room except near the working desk which is disappointing.
The restaurant Transat had delicious food. Breakfast spread was amazing and had variety. Roof top pool is amazing , well maintained. Staff was very attentive and tried to fulfill all our requests. Always a smile on their faces. Very good location, walkable to everything, beach and the center.
Stayed in July 2021
Kyle of Lochalsh, UK
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