38-40 Quai Rive Neuve, 13007 Marseille, France
#52 of 108 hotels in Marseille
Guests' ChoiceBased on 605 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
8.4
Value for money
7.2
Free WiFi
8.6
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End of dialog contentReviewed: 26 May 2024
Gary
United KingdomWarm food at the breakfast buffet . Only get complimentary water for being a member on day one . I will consider only booking one night stays in future . If the price is the same per night then the perks should be the same.
Pool area with comfortable beds and fabulous towels , gym .
Stayed in May 2024
Reviewed: 20 May 2024
Ann
United StatesRenovation ongoing
Location, pool, help from staff
Stayed in May 2024
Reviewed: 1 May 2024
Christian
DenmarkI had originally booked this hotel becuase of its great-looking pool, in addition to its very convenient location. However, I discovered upon arrival that the pool was not open until 1 May (after we left). Very disappointing!
We were given a room that had just had the floors refurbished and which had a strong odour of glue. The room overlooked an open eating area below and so there was a lot of noise. After several complaints we were upgraded and thus satisfied to not have either of the above problems.
Stayed in April 2024
Reviewed: 28 April 2024
Tarquin
United Kingdomrestaurant
Stayed in April 2024
Reviewed: 6 April 2024
Quintana
ColombiaThey're working on renovation of lobby level. You need to take enough time to call a taxi, because of traffic
Location of this hotel is great. in the mddle of the old port. Breakfast was very good. People at the front desk were great. Tiffany specially.
Stayed in April 2024
Reviewed: 25 March 2024
Jaume
SpainPrice for breakfast very expesive, The room window without sight and could not be oppened. Expensive public parking close to the hotel.
Clean, confortable and well equipped. Luggage keeping after leaving the room very appreciated. Public parking very close to the hotel.
Stayed in March 2024
Reviewed: 19 March 2024
Deni̇z
TurkeyNo parking but there is park near of the hotel with high price
Location, redesign room
Stayed in March 2024
Reviewed: 16 February 2024
Siyu
MacaoParts of the hotel seem to be being refurbished? Both rooms smelled like new renovations so we had to open the windows for fresh air. But it just a minor problem, I am quite satisfied with my stay.
The staff at reception were very friendly and helpful, perhaps the friendliest I have ever met during my time in France. Great location, big room, convenient and safe parking. I forgot my toothbrush, the staff brought it over promptly. Will definitely stay here again next time I am in Marseille.
Stayed in February 2024
Reviewed: 16 February 2024
Alper
United KingdomVery friendly staff accommodating all our needs during our stay. Excellent location close proximity to Marseille's attractions and restaurants. Highly recommended place to stay. Quite clean and comfortable rooms.
Stayed in February 2024
Reviewed: 8 February 2024
Joseph
BelgiumSome staff members (mostly those in the restaurant) could learn how to be more welcoming. This is not the hotel's fault, but several nearby areas and streets are infested with rats.
I am rather surprised by some of the mixed-to-negative comments made regarding this hotel. I was genuinely impressed by it. The room was excellent, breakfast was fantastic, the location was perfect, and the staff members were generally kind and professional.
Stayed in December 2023
Reviewed: 26 December 2023
Sherif
EgyptNothing
Good rooms and good location
Stayed in December 2023
Reviewed: 21 December 2023
Peter
United Statesvery expensive
great staff great location nice pool great breakfast
Stayed in October 2023
Reviewed: 3 December 2023
Siddhanthi
United StatesEverything
Stayed in December 2023
Reviewed: 31 October 2023
Martin
United KingdomCheck in time was delayed but Staff managed the problem well
Mini suite was perfect .. well appointed .. , close to the gym & pool. Staff were great and accommodating to our late outbound flight. They informed us We could use the shower facilities in the gym etc
Stayed in October 2023
Reviewed: 29 October 2023
Bahadir
TurkeyCleanness of general areas (especially carpets, even in the room, dust on top of the lighting elements etc) can be improved. Some small renovation may be needed for some furniture in the room such as the table and the loose table lamp hats. The rest of the receptionists (other than the lady that I mentioned above) were not very knowledgeable neither places to go nor their ways of transportation. We had some difficult times to tell our room number to most of the waiters when entering the breakfast room (like some other visitors).
Location of the hotel, breakfast and restaurant was perfect. For us, due to my wife's disease, the gluten free choices in breakfast buffet and restaurant worth mentioning. We have no problem in communication in English with the receptionists, they speak very well English. One of the receptionist lady (whom I am so sorry not to take her name) was very helpful in understanding our areas of interest and advising accordingly some places in Marseille. The size of the room was very sufficient (even more than our expectations) with a large bathroom and very efficiently working shower (except the shower gel, shampoo and hair conditioner trio set which was not working properly and it must be rethought to use a bar soap in a city which is famous with their soaps).
Stayed in October 2023
Reviewed: 29 October 2023
Erna
NamibiaLocation excellent, beautiful port view from frontrow rooms.
Stayed in October 2023
Reviewed: 16 October 2023
Edward
United KingdomExcellent location by the old port, nice staff, great stay
Stayed in October 2023
Reviewed: 13 October 2023
Paul
GuernseyFriendly helpful staff
Stayed in October 2023
Reviewed: 10 October 2023
Martin
United Kingdomthe blocked wash basic
great loaction. Loved the swimming pool. The decor needs updating...a bit tired looking
Stayed in October 2023
Reviewed: 7 October 2023
Jenna
United KingdomN/A
The hotel was clean and very well located. The rooms were comfortable and the staff were all very friendly and helpful.
Stayed in October 2023
Reviewed: 7 October 2023
Hazel
United KingdomInternal decor was dated/faded.
The upgraded room with a view of the Old Port was great. Also the pool area was good. Hotel to be refurbished in 2024 (overdue in my opinion). Staff were helpful.
Stayed in October 2023
Reviewed: 6 October 2023
Jean-pierre
South AfricaExpensive.
Great location and nice facilities. Good breakfast served.
Stayed in September 2023
Reviewed: 4 October 2023
Peter
United KingdomAmount of mosquitos been killed and splattered over the walls and ceiling in the bedroom
Location and I upgraded room Pool area
Stayed in October 2023
Reviewed: 4 October 2023
Monika
GermanyThe elevators, floors and the bathrooms need a renovation.
The Hotel is situated right at the harbour. We had a spacious room with a wonderful view on the Vieux Port. Breakfast was sumptuous and very tasty. Housekeeping found 2 items I forgot on my departure and kept it for me.
Stayed in September 2023
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