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Reviews of Novotel Rouen Sud 4 stars

Rue de la Mare Sansoure, 76800 Saint-Étienne-du-Rouvray, France

#8 of 12 hotels in Saint-Étienne-du-Rouvray

Guests' Choice

Review score

Based on 219 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.4

  • Location

    7.9

  • Facilities

    7.0

  • Staff

    8.5

  • Value for money

    6.9

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 24 April 2024

    6.0
    Good location and comfortable for short stay.
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 1 night

    A lot of work in progress. All ground floor rooms being redone, plus reception and restaurant. Once finished it should be good. Perhaps by end May? Under the circumstances the staff were doing a good job.

    Comfortable stay for one night.

    Stayed in April 2024

  • Reviewed: 24 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The quality of the mattresses was not great

    Kindness of the staff, location, calm, size of the room, breakfast, parking outside and secured

    Stayed in December 2023

  • Reviewed: 30 October 2023

    6.0
    Wouldn’t go back to this hotel
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It’s dirty and the rooms were very dated. Don’t mind dated but no excuse for dirty

    The bar area was nice but understaffed. The location is ideal

    Stayed in October 2023

  • Reviewed: 16 September 2023

    6.0
    Good location, perfect for a one night stop over.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Some of the breakfast items took a long time to replace, there was no juice for example.

    The hotel was very busy and I believe they had had some difficulties, we arrived at check in to lots of people complaining. They seemed to be short staffed but everyone was pleasant and doing the best they could.

    Stayed in August 2023

  • Reviewed: 11 September 2023

    6.0
    Average, served a purpose but only just.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The heat in rooms. No air con.

    Communal areas were light and airy. Swimming pool was fine. Hotel rooms were dated, double beds were shaped weirdly with a big camber in middle and only one pillow. Heat inside rooms was unbearable- lack of air conditioning, the system they have in place is antiquated and useless.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    6.0
    It was okay, breakfast was good.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The AC was working but still it was bit warm in the room.

    The location was good and also there was electric charging for cars

    Stayed in August 2023

  • Reviewed: 29 August 2023

    7.0
    Promises of a bright future
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The grand canyon size pot hole in the car park was quite daunting. Maybe a portal to another world, we thought x

    As you walk in, posters remind you of the metamorphosis this place is about to go through. Next year, it’ll be smarter, more comfortable, with plenty of jazz hands. It’ll shed its corporate reception desk, its exhausted look and feel, the TV that won’t turn on and the old school shower. I hope the forest view we could see from our window will remain. The gate to it suggests meditative walks. But we opted for a nearby restaurant after making the most of the swimming pool.

    Stayed in August 2023

  • Reviewed: 29 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool is not heated and is an outdoor swimming pool. The room is basic for a Novotel hotel, old TV, safa bed was not comfortable.

    The staff and the erea.

    Stayed in August 2023

  • Reviewed: 27 August 2023

    8.0
    Great over night stay from Calais to Dordogne
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    My only very small cristism would be that the rooms get hot, and the sofa beds are very thin and springy so not the most comfortable, but I still think it is great value for money

    Great overnight stop on our journey from Calais to Dordogne. Booked a family room for our family of 4 and 2 dogs and it was a great size for us. Great value for money if you just want somewhere to lay your head overnight. Bonus was Tesla supercharger in the carpark, which was a complete surprise

    Stayed in August 2023

  • Reviewed: 25 August 2023

    7.0
    Overpriced hotel - the quality does not match the price
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night

    Definitely - hotel was overpriced for this quality of facilities (it seems they are from 1985-1990). Another issue - location (near exhibition centers and far from the city center). Room was really so so...

    Breakfast at the hotel was really good, rich and tasty. Good, cosy pool.

    Stayed in July 2023

  • Reviewed: 18 August 2023

    8.0
    Good access to Rouen.
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bedroom decoration felt outdated, very 1970’s.

    Surrounded by a forest

    Stayed in August 2023

  • Reviewed: 14 August 2023

    7.0
    Perfect for family during travelling on the road, staff was super friendly
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It can use a proper cleaning and some renovation. The shower was outdated with a shower curtain. The toilet was also outdated.

    We used the hotel for a stop during our drive from Bretagne to home. It was really sufficiënt for that. The pool, table tennis, table football and little playground were perfect for the kids to blow off some steam. The staff was so nice and friendly, it really stood out.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Needed updating. Very scruffy and tired.

    It is in a convenient location has a nice bar and outdoor area.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be improved. The variety of food could be increased. Waiters are not able to catch up with the volume of people.

    Comfy beds and quick check in.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    7.0
    Decent hotel to stay with family when traveling long distance to rest in between.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The hotel is very old, rooms are not well maintained and also not the cleanest.

    Good place to stay overnight in case of long commute. Family friendly, value for money, decent quality and doable for one night. Staff is super.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    6.0
    Pleasant stay for one night
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The room was so dated. We’ve stayed in a few Novotels and this one was super old. The rooms looked nothing like the photo. It was clean and fine for the night. Bathroom and shower not great!

    Check in was smooth and staff super friendly

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    Great pit stop on our road trip and really good for families.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It’s not near the town but we need to break up our journey so it was fine for us.

    Loads of space. Perfect for families. The lobby has table football and toys. They rooms are fab. Loads of room.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    8.0
    Very convenient location for charging our electric car.
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 1 night

    There was not enough staff serving in the dining room. The menu does not have wide selection.

    The room has everything we needed.

    Stayed in July 2023

  • Reviewed: 27 July 2023

    7.0
    Good experience. Quiet friendly
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Pool opened only from 10-8 Needs to open more also main gate shuts and have a problem waiting to get in at 10pm

    Breakfast was too expensive. 38€ for 2 breakfast.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    6.0
    Good hotel for families
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No gym

    Breakfast was very good

    Stayed in July 2023

  • Reviewed: 16 July 2023

    8.0
    Very convenient stop with our Tesla
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning in the room

    Tesla chargers

    Stayed in July 2023

  • Reviewed: 16 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive Room with 1 King Size Bed
    • Stayed 1 night
    • Submitted via mobile

    A bit tired

    Location to Tesla chargers

    Stayed in July 2023

  • Reviewed: 13 July 2023

    7.0
    Great place but expensive
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Very basic food menu, and altogether expense for the type of hotel

    Easy to find and plenty of parking. Really comfortable

    Stayed in July 2023

  • Reviewed: 10 July 2023

    8.0
    We were traveling from Persac to the shuttle, this was a very convenient, pleasant overnight stay.
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 1 night

    Very crowded dining room for dinner. Staff were amazing dealing with a lot of people but could have done with more staff.

    Enjoyed the swimming pool and relaxing the grounds surrounded by trees. The room was cool and comfortable. Breakfast was excellent

    Stayed in July 2023

Showing 1 – 25

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