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Reviews of Hôtel Sainte Marie 2 stars

15 Quai Saint-Jean, 65100 Lourdes, France

#1 of 95 hotels in Lourdes

Guests' Choice

Review score

Based on 96 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.9

  • Facilities

    9.0

  • Staff

    9.9

  • Value for money

    9.5

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 26 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The owner was amazing. Super friendly and super helpful.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    enjoyable, I will stay there again and recommend to friends.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    nothing in particular

    Location, cleanliness, friendly staff and value for money

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Best stay of our entire trip.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The owner was fantastic and very friendly. We were given a choice of three rooms and we had an amazing view. Definitely stay here if you visit Lourdes...

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    The location is excellent. Not on a busy road but walking distance to everywhere you need to visit in Lourdes. Our host was gorgeous, so friendly and helpful. She recommended some delicious restaurants around the area.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Beat my expectations for the price and 2 stars
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    WiFi was poor

    Good breakfast, welcoming to pilgrims, flexible with languages, free parking. Close to the Shrine and other sites. The doors doors were open with staff in the lobby most of the day, and then a code was used to enter after hours, great for being able to come and go from the Shrine early and late

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Only the bathroom

    Christina lovely owner of the hotel , location near to the sanctuary, cleanliness of the hotel

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No shower curtain- water everywhere on bathroom floor after showering. The wet floor tiles make it susceptible to accidents! I have two knee replacements and was so scared I would slip and fall. We used all our towels on the floor to mop up the water. While I dried my hair the floor was cool and damp. We asked for a shower curtain and was told the management preferred no shower curtains because they get dirty. The management prefers to just wash the towels. So when you receive clean towels, you don’t use them for yourselves because you need them to wipe up the water on the floor! The Wi-Fi was good at the receptionist desk but terrible in our room.

    The location was perfect

    Stayed in April 2024

  • Reviewed: 17 October 2023

    10
    Amazing place, very clean, good location.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    The WiFi wasn't strong enough to reach my room. However that wasn't an issue because I was there to hike and do sighseeing.

    I loved how simple the clean the room was. I loved that there was an air conditioning. It's also in an amazing location, right across from the Basilica

    Stayed in October 2023

  • Reviewed: 15 October 2023

    10
    Wonderful 
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Have nothing to day. It was pleasant.

    Christine she was so very helpful.

    Stayed in October 2023

  • Reviewed: 11 October 2023

    9.0
    Christine is a most hospitable and cheerful hostess and I quickly felt more like a friend than a g
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    I would have loved to have seen a restaurant with an evening dinner available rather than eating out but must say that Christine had no objection to me bringing in something to eat and choosing wherever I wished to eat it.

    The breakfast was excellent beautifully and cheerfully served, always with offers of more of everything. As much as you wanted.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    9.0
    A warm welcome
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Christine is the most beautiful hostess you could hope for. The best part is feeling her warmth and welcome. The hotel was within a few minutes walk to the start of the sanctuary so was really convenient. Enjoyed the little continental breakfast that we had in the lovely breakfast room. Do not miss the gorgeous yoghurt that is sourced from local farms. Just perfect to start the morning. Thank you for your hospitality Christine.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    9.0
    Little gem
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    One of the party had a leak in bathroom but it was sorted to be fair

    Great central location and good sized rooms One of party has walking issues and uses wheelchairs hoc so great lift available albeit quite small it was adequate Good sized car park although we didn't drive and can't comment on food as we ate out every day Would happily stay again and recommend

    Stayed in September 2023

  • Reviewed: 4 October 2023

    9.0
    Perfect, peaceful retreat.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    No complaints

    Old fashioned Lourdes Guest House seemed perfect place to stay in Lourdes. Room simple but beautiful. Very clean and room tasteful , all you needed was provided and lovely bathroom. Very peaceful hotel and location superb. View of the town and river-tranquil. Did not have breakfast but dining area looked beautiful and lovely balcony/vernanda to sit and have coffee if guest wanted. Receptionist very helpful and everything was clear from the beginning. Great place to stay visiting Lourdes . Access to everything you needed . Highly recommend

    Stayed in September 2023

  • Reviewed: 4 October 2023

    10
    lovely host, couldn’t be more helpful.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    best location by far

    Stayed in September 2023

  • Reviewed: 18 September 2023

    9.0
    Pleasant short term stay made great by the head customer service manager
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit old but it was OK with the updates and renovations.

    Close to the grotto. Extremely helpful staff. Good breakfast.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    10
    We had the best time in Lourdes and staying at the Saint Marie made all the difference - thank you Christine, it truly w
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    What is there not to like! Am worried I am letting the secret jewel out of the bag! Would rate this over a 5 star hotel any day. Fabulous location, beautiful setting, quaint and very clean, Christine is the most fantastic host.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Christine, the hotel manager, is amazing and so hospitable. Very accessible for elderly relatives. So clean and tidy.

    Stayed in September 2023

  • Reviewed: 7 September 2023

    10
    Hotel St. Marie is home.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Add 1 more electrical outlet where the desk is located.

    Large space. Clean. Comfortable. Great location, practically at the entrance to the Grotto. Beautiful view outside window and in dining hall. Good breakfast. Very knowledgeable and helpful staff. Christine is wonderful.

    Stayed in September 2023

  • Reviewed: 22 August 2023

    8.0
    Peaceful, clean and relaxing!
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is moments from the Domain. Mme Christine is a great host - pleased to greet and help guests. The room was spotless with windows opening on to the sound of the river. The French breakfast was served promptly and individually! Will stay again. Casa Italia just around the corner offers good quality lunches and dinners. Will stay again!

    Stayed in August 2023

  • Reviewed: 10 August 2023

    10
    Cristine is very kind and generous, she received us with great affection. Everything was clean and tidy. The hotel is ve
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything 🥰

    Stayed in August 2023

  • Reviewed: 5 August 2023

    10
    Excellent and comfortable!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    All was perfect for us!

    The location was ideal for our visit in Lourdes - Walking distance to the sanctuary and also very peaceful at night. The owner is a very welcoming lady who is always available to help when required. All staff are very polite. The room is very clean and fit for the purpose of short stays. I would definitely stay there again and would also recommend it. 😊

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pity there is no bar

    Great location. Very clean. Very friendly staff and went out of their way to assist us. Christine the owner was fantastic, so helpful to us.

    Stayed in August 2023

  • Reviewed: 3 August 2023

    10
    The hotel was clean, comfortable, and very close to the main sights at Lourdes. Christine was incredibly warm and welcom
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    It was clean, comfortable, and very close to the main sights at Lourdes. Christine was incredibly warm and welcoming and made our stay extra special. We would definitely stay again.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    10
    Would love to return to experience the great hospitality and friendliness. I was a solo traveler but
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Perhaps opportunity to relax in a bar area. Lots of wonderful sitting spaces but no real bar. However, mine host provided cool beer at the end of a busy day.

    Perfect start to the day, sufficient to keep you going until evening.

    Stayed in July 2023

Showing 1 – 25

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