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Reviews of Hotel Terminus Saint-Charles 3 stars

1 Place Des Marseillaises, 13001 Marseille, France

#78 of 108 hotels in Marseille

Guests' Choice

Review score

Based on 346 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    7.3

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 28 April 2024

    8.0
    Will recommend to all.
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 2 nights

    A little far from the city center and the area didn't feel safe.

    Very nice and warm room with a small terrace. Comfortable beds. Coffee machine and bottled water available.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    Budget: yes, recomend: no
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The main elevator was out of order so you had to use an older one, not suitable for claustrophobic people. The rooms were as small as expected. The main issue was the fact that almost everything was dirty. There were some hairs from previous guests in the bathroom and floor. The curtains (which had some holes) and even the lamps were strained with what so ever. Overall the hotel was very noisy, you could hear the elevator and of course the neighbors. A huge minus is also the fact that there was no hot water to take a shower (which had stains of mould in its corners), even after letting it run for 20 minutes.

    Close to the center and the central train station. No need to use any means of transportation.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean, good value

    Stayed in April 2024

  • Reviewed: 19 April 2024

    7.0
    Convenient choice for a short stay
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    elevator doesn't start on ground floor

    friendly staff

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    Great location for a one night stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Really small and outdated room, needs refurbishing mostly the bathroom.

    Great location

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    The staff are really friendly, they explained to us how the bus system works. Breakfast is simple but really good.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Weird smell in the rooms

    Good breakfast and perfect location.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was decent, comfy bed and there was a kettle in the room. Location is great if you want to be near the central station. Staff was very friendly

    Stayed in April 2024

  • Reviewed: 1 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit small but expected as much

    It was right outside the train station so it was really convenient as we were only staying overnight. The room was comfortable and clean. Staff was friendly.

    Stayed in October 2023

  • Reviewed: 20 November 2023

    8.0
    Best location and comfortable bed, just a bit noisy
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Just at night a bit noisy and not perfectly clean, but I will recommend the hotel for sure

    Best location next to saint charles station, comfortable bed and nice breakfast

    Stayed in November 2023

  • Reviewed: 28 October 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night

    Location is perfect

    Stayed in September 2023

  • Reviewed: 25 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    The lift is very small and it has not direct access from the reception.

    Perfect location, frienly staff, good service

    Stayed in October 2023

  • Reviewed: 23 October 2023

    7.0
    Stay at Hotel Terminus Saint-Charles
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Pretty basic room and if booking.com hadn't been compensating us the difference from the original booking we had would've felt it was bad value for money. Bed wasn't particularly comfortable and a pretty small room.

    This hotel saved us after the apartment we had booked cancelled on us the day of the booking. Very close to Saint-Charles station and plenty of takeaway restaurants nearby as well as a mini Carrefour. Staff were really pleasant!

    Stayed in October 2023

  • Reviewed: 19 October 2023

    8.0
    Convenient for transport.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Kettle in room.

    Very convenient for the train station, bus station and metro. Good size room and bed. All very clean.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    7.0
    good
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Globally, it was clean, but there were some houseflies in the room. The breakfast could have been better.

    Really good localization, right in front of the train station. Easy check-in, fast check-out, and friendly staff. The room was good for 1, but possibly small for 2. Globally, it was clean, but there were some houseflies in the room. The breakfast could have been better.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    8.0
    Will come back for sure !
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights

    I like the location - the famous escalier de la Gare St. Charles is across the street and on the top of the hill the railway station with efficient buses to/from the airport. It is probably the only hotel in Marseille which doesn´t take money in advance from the customers. It was my third time stay this year here and I got better room for the same price which I appreciated a lot.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    8.0
    RECOMMENDED
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms 412/413 very small showers (but not unusual for hotels) Room 413 safe was defective and unable to open.

    Perfect location for transfer to/from Gare Saint-Charles. Very friendly, polite staff. Extremely helpful. Rooms (412/413) well maintained.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    no good clean and leaking water uncomfortable

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    The female staff were particularly friendly and spoke good English.
    • Leisure trip
    • People with friends
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No refrigerator!

    So close to the station.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    I would not recommend the breakfast at all. Although there was a range, the food was not fresh and was not particularly nice. Venture out to a cafe!

    The hotel was simple but clean and everything worked. I would recommend this to anyone for convenience and 24hr check in. Everything with check in and check out was smooth.

    Stayed in August 2023

  • Reviewed: 14 September 2023

    8.0
    Good value the staff is really kind and the room is clean
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The wall are paper thin and the neighbors were pretty loud

    Well located and clean

    Stayed in September 2023

  • Reviewed: 14 September 2023

    7.0
    Pleasant
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room smelled funny, but as we opened the window it was okay. Moreover, it could use some renovation. Also the breakfast was poorly stocked.

    It was perfect for an overnight stay in Marseille. It is right next to the main train station, but it was not disturbing at all. The room met our expectations, the bed was comfortable, the bathroom was clean and the shower properly functional. There was also a balcony, from which the stairs to the main station were seen. The staff was very kind and helpful. We were also able to store our luggage in the hotel through out the day.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    8.0
    Wonderful location and helpful staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small rooms

    Location and staff

    Stayed in September 2023

  • Reviewed: 4 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very dated and basic.

    Located right across from the train station. We were staying one night only to make an early train the next morning.

    Stayed in August 2023

  • Reviewed: 1 September 2023

    8.0
    Excellent for our needs
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very friendly and helpful.

    Stayed in August 2023

Showing 1 – 25

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