Breakfast was limited, and generally restaurant experience wasn’t great; for some reason restaurant staff were not sure how to handle guests and often had to ask for plates, cups, etc

Great location, next to the slops Staff were amazing, in particular reception, concierge and ski shop Clean and modern, rooms very spacious and nice Very nice swimming pool and facilities

Stayed in April 2024

You can’t ski to the hotel (you have to walk a few meters). But this is only a minor inconvenience.

The hotel is very stylish and well laid out. The staff is extremely friendly and did everything to make us comfortable. As an example: I parked my electric car at the hotel (valet service) and they even charged my car without me asking. There is an excellent pool and sauna area in case you don’t want to ski or if you want to relax after skiing. The restaurant offers a great view of the slopes and mountains. The ski shop at the hotel was also very helpful and made it easy for us to pick the best rental equipment.

Stayed in April 2024

Location perfect for finishing on the slopes

Stayed in February 2024

As above, nothing with the hotel just other thoughtless residents feeling its ok to leave used towels, uneaten food and drink around the pool when they are finished, rather than walking the 10 meters to return them!

Normally self cater, but booked VoulezVous for a change and wasn't disappointed. And first time in Le Lac as normally in Val Claret. Hotel is ideally located, just a short walk to the snow to board down to lifts. Our room was modern, cleaned daily and well equipped, apart from a lack of coat hooks and areas to hang up ski clothes to dry out. The restaurant was excellent (buffet breakfast especially) and great cocktails at the bar. Used the spa area most days, free saunas etc and for paid treatments both great, only issue was some residents approach in thinking its ok in not tidying up and leaving their used towels, provided drinks and food around the pool area when finished, didn't make the area that welcoming later in the evening. I'm not one for being fussed over by hotel staff but the friendliness, helpfulness and overall approach of all the staff, from the ski locker, to reception, bar and spa and at any time of the day was exceptional. Daniela on reception, Remy the valet (thanks for tips on off piste runs), breakfast dining room team and all in the ski locker staff are the stand outs for me. Had one issue regarding a mix up with a dining order, which Daniela quickly resolved when we checked out. So great holiday overall, thanks!

Stayed in March 2024

Internet in the hotel needs upgrading! Dinner menu is tired and same every day. Not many options for vegetarians.

Stayed in February 2024

Just returned from a 4 night stay which was fantastic- staff couldn’t do enough for us, room was spacious for family, ski rental team were the best, Lou sorted out a problem with my booking, pool had view of sundown and jacuzzi was great after day of skiing. Can’t wait to return!

Stayed in February 2024

WiFi was patchy at times in the room. Would have liked a bath (we were in a privilege room, so shower only)

We loved absolutely everything about our stay here as a family of four. I have never experienced such good service across the board, from the shuttle drivers, the front reception, the ski shop or the restaurant staff. Absolutely everyone was warm, welcoming and couldn’t do enough for us. Food was excellent - we were half board. We had 2 dinners out during the week at L’Arbina and Les Terrasses and whilst the food was good, service there no where near the same standard at Voulezvous and the restaurant Il Savoia which we simply loved. Breakfasts were great with lots of choice. The staff at the ski shop were amazing. So good with the kids and so helpful when getting ready to hit the slopes or returning back. I highly recommend a stay here.

Stayed in February 2024

Nothing

Very good staff, nice new hotel

Stayed in February 2024

Nothing

Very kind and helpful employees Room space Karaoke room Breakfast Music show(Lady spark&boys:))

Stayed in February 2024

everything was brilliant no complaints

Breakfast was lovely, great selection

Stayed in January 2024

France still has a long way to go when catering for those with allergies. The menu was very limited for myself and the ingredients were not labelled on either the buffet or the menu.

There wasn’t one member of staff that stood out, they were all absolutely amazing, nothing was ever too much trouble.

Stayed in January 2024

Max at reception could not have been more attentive and a great team throughout the hotel, including Francois in the shop.

Stayed in January 2024

Food is nowhere near 5 star standard. Not enough dishes freshly cooked from fresh ingredients. Most dishes assembled from precooked items. Desserts were of poor quality and range.

Beautifully designed hotel. In house après ski with singers and dancers. Ski team very helpful in getting your equipment ready every morning and helping with boots on and off! Generally staff are always helpful and friendly.

Stayed in December 2023

Facilities and location (50 meters walk to the slope) ski room and rental & the staff were awesome ! Don’t miss the beautiful karaoke experience 😀

Stayed in April 2023

Minor gripe - Wifi in the room required frequent re-authentication... but it was free ;)

Very comfortable, especially the large bed! Breakfast and the spa were excellent. On the one occasion we dined in the restaurant, food was of high standard and good value. The service in the ski shop was exceptional but, that said, all the staff were very friendly and went out of their way to be helpful - thank you!

Stayed in March 2023

lovely modern hotel and spa. excellent location. great breakfast. staff were amazing

Stayed in April 2023

Not a lot, only gripe would be for a 5 star hotel and the price it's not strictly ski in ski out.

Rooms are very comfortable, concierge service during arrival is excellent, bar and cocktails are great and the evening entertainment was good, good breakfast and the restaurant for dinner is excellent if a little limited on choice.

Stayed in April 2023

Better wi-fi and working radiator in the bathroom

Good breakfast and location

Stayed in April 2023

Literally the only thing negative on our stay was the egg chef at breakfast (who appeared to have had a charisma by-pass) !

The staff overall made our stay. They were incredibly helpful and polite and went out of their way to accommodate us (e.g. by the shuttle driver turning up 15 mins early on our departure day just to take us to the bus station). The two gentlemen in the ski hire and boot room were incredible (they literally helped my wife to put her boots on and take them off every day! I have never seen service like that anywhere else.

Stayed in April 2023

Spa - Got crowded at peak times - especially the sauna, steam room and Jacuzzi. Worth using though

Staff - Really helpful. You went out of your way to find us skiing lessons, and nothing was too much trouble Breakfast - Great healthy choices, and personally cooked omelettes Ski service - Really helpful, and exceeded my expectations - making our boots more comfortable, for example. Very knowledgeable about the resort Happily come again

Stayed in March 2023

wifi connection

amazing breakfast, location, ski facilities, kindness and generosity of the staff

Stayed in April 2023

We spent a week in the hotel and could have not picked a better one! Nice, quiet and clean hotel with very friendly staff, tasty food and an amazing spa. There is everything under one roof. The hotel has a ski shop where you can hire your ski/snowboard so you don't have to go anywhere else. The staff at the ski shop could have not been more helpful. They were absolutely brilliant - they even help you to put your boots on and off if you want to! The staff at the reception are happy to organise ski passes for you as well. There is also valet parking which costs €28.00 a night. The food was delicious! We booked half board - continental breakfast with a variety of pastries and a 3-course meal for dinner. We could choose a starter and a main from the daily special menu or the standard one. Just drinks are not included and sometimes you have to pay a bit extra if you choose the meal from the standard menu but it wasn't a big deal. There was a variety of desserts or cheeses as well. After skiing (or if you want to skip a day of skiing) you can relax in the spa or book a massage. The spa area has a clean jacuzzi, steam room, sauna and swimming pool. Overall, very positive experience and I would 100% recommend this hotel!

Stayed in March 2023

great new hotel ! everything is wonderful. the employees go all out for the guests. Special shout out to several Employees who made my stay memorable: Teo, Pierre, Ema, Charlesver ( dining server) and the staff at the ski shop was superb!!!!!

Stayed in March 2023

nothing

everything

Stayed in March 2023