“When we entered the property we found it be unclean. It was very dusty and had dog hair on surfaces. The sponges in the sink were not replaced and instead were old and used sponges. We found ourselves quite uncomfortable due to being in an unclean place. There was an unpleasant smell in the caravan also. When we tried to shower in the morning, it was ice cold. We attempted to cook using the facilities but the ignition would not work on the cooker.”
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