16 Waterloo Place, Edinburgh, EH1 3EG, United Kingdom
#244 of 991 Holiday rentals in Edinburgh
Guests' ChoiceBased on 2564 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.1
Value for money
8.4
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 March 2024
Cris
Costa RicaExcelent location, walking distance from Royal Mile. Service from the staff was amazing! Kitchen was OK and rooms as well
Stayed in March 2024
Reviewed: 20 March 2024
Hiather
United StatesI didn't like the elevator. It was small and cramped for the amount of people and luggage we had.
The location was excellent. It was just a short distance from the train station, the bus tours picked up right outside, and there were restaurants, shops, and attractions within walking distance.
Stayed in March 2024
Reviewed: 20 March 2024
Ian
AustraliaWe could not find fault anywhere.
Location was very central and easily accessible to the city centre. Very clean and spacious. We had a very enjoyable stay.
Stayed in March 2024
Reviewed: 18 March 2024
Fiona
IrelandNo mirrors in bedrooms
Location Very friendly & helpful staff
Stayed in March 2024
Reviewed: 17 March 2024
Marie
United KingdomStaff were not very helpful. Bathroom door handle came off and friend was trapped in bathroom within an hour of arriving. Reported to reception who advised maintenance would look at it. Next morning told no maintenance till Monday and no effort made to rectify or apologise for inconvenience. On last night said it wasn’t good enough that 3 couples sharing a bathroom can’t even close the door and they said they could try and move us for our last night
Location was perfect to explore on foot. Bus tour on the doorstep and easy access to bars and food
Stayed in March 2024
Reviewed: 15 March 2024
Brenda
United StatesKey kept malfunctioning and washer/dryer was exceptionally small.
Location and staff
Stayed in March 2024
Reviewed: 14 March 2024
Philomena
SpainHad issues with water heater, staff attempted to fix it but it was only temporary. They did eventually move us to a different room which was amazing.
Location was great, staff were amazing and responsive.
Stayed in February 2024
Reviewed: 14 March 2024
Elly
United KingdomWe were on ground floor room 12 two bus stops outside window you could hear drunken arguments would book room 13 if went again .But I'd still book outside noise not staffs problem
Easy to get to from train station.great furnishings and full kitchen well equipped
Stayed in March 2024
Reviewed: 13 March 2024
Geraldine
United KingdomCant think of anything except we didnt have a lovely view as seen from the Roof Terrace.
The apartment was very convenient for the Waverly Station, the St James Quarter, Princess Street Gardens and the centre of Edinburgh. The rooms were spacious and well appointed and very clean. We enjoyed having a kitchen and found that there were supplies of tea, coffee, chocolate drink, sugar and a container of milk. The Roof terrace was lovely and we hope to come in the summer to enjoy sitting out there. All the staff we met were very helpful and friendly.
Stayed in March 2024
Reviewed: 13 March 2024
Maureen
United KingdomNothing everything was perfect
Central location, beautiful apartment with and new coffee/wine lovely apartment itcwas spotless
Stayed in March 2024
Reviewed: 11 March 2024
Julia
SlovakiaThere was no hand shower available in the bath, only wall mounted one, which made it a bit harder with kids, but this is just a minor thing. Both bedroom doors had this automatic closure mechanism, that was a bit annoying and we had to use kids slippers to block them to stay open. :)
We stayed at Princes Street Suites for 4 nights and we couldn't choose better place. The location is excellent, all main historical sites are within walk distance, staff was very nice and welcoming, the room was spacious, had everything we needed for our stay. Our room had the view of an old cemetery, someone might find it spooky, but we didn't mind at all, it all added to the very special Edinburgh's atmosphere and we very much enjoyed every minute in this beautiful city and hotel.
Stayed in March 2024
Reviewed: 9 March 2024
Eve
United KingdomExcellent location
Stayed in March 2024
Reviewed: 9 March 2024
Laura
United KingdomThe room deposit took 3 days to be refunded
We got a free room upgrade on arrival and loved that the rooms over looked an old graveyard
Stayed in March 2024
Reviewed: 9 March 2024
Andrew
United KingdomRooms were spacious and clean. The location was perfect
Stayed in March 2024
Reviewed: 8 March 2024
Ralph
United KingdomThe sound of doors closing, both inside the apartment and from the landing.
Excellent Location, close to Waverly Station and tram stop 5 minutes walk away. Spacious rooms, comfortable beds, spotlessly clean and pleasant helpful staff. Roof top terrace with great views across central Edinburgh.
Stayed in March 2024
Reviewed: 8 March 2024
Silvia
AustraliaAbsence of printed instructions for use of heating system and all appliances so that guests use them properly.
The heating system was difficult to manage and no printed instructions were provided though staff did try to help. It was very handy to have a washing machine and drying rack in the apartment .
Stayed in March 2024
Reviewed: 8 March 2024
Anthony
IndiaEdinburg has been afflicted with the same traffic nonsense as London. So there is no parking in the hotel and the closest "centralised parking zone" was a good 10 mins walk away. Finding it was a problem, but the staff provided a location, and dropping off at the hotel was difficult. Personally, I wouldn't bother to visit Edinburg again for these reasons, although the town itself is fun, but the hotel itself was ok.
The hotel was fine in all respects. We actually had a suite of 3 rooms, which was good for the price. It was effectively self catering, so no hotel breakfast, etc.
Stayed in January 2024
Reviewed: 7 March 2024
Selvan
South AfricaWould have preferred a walk shower instead of a shower in a bathtub which is high getting in
Very close to and from the bus station. Getting to my tours was very easy and convenient to access
Stayed in March 2024
Reviewed: 6 March 2024
George
United KingdomThe only minor criticism I would make is that there were insufficient bathroom supplies (shampoo, towels, etc.) - based on the number of guests - available. However, once the staff were made aware, they immediately provided us with additional supplies in minutes.
Our stay at Princes Street Suites in Edinburgh was very pleasant. The location was convenient - in the city centre - and directly adjacent to an airport express bus stop. The room was clean and had everything we needed for a short, comfortable stay. The service was efficient, and the staff were friendly and respectful. Overall, a very satisfactory experience, recommended and would choose to stay again in the future.
Stayed in March 2024
Reviewed: 6 March 2024
Fiona
United KingdomMy only issue was not having a bedroom mirror to dry hair
Loved this suite, very spacious clean and well equipped Will definitely return and recommend to others
Stayed in March 2024
Reviewed: 5 March 2024
Kym
United KingdomHuge rip in the sofa & sometimes not enough of certain things in the kitchen. But very small issues.
Location was perfect & staff were so friendly and helpful. Rooms were comfortable and apartments were spacious.
Stayed in March 2024
Reviewed: 4 March 2024
Karen
United KingdomNothing
Everything, stunning apartment so comfortable , spacious and spotless. Everything you needed if you wanted to cook for yourself. Fantastic location, roof terrace was amazing wow the views . Definitely stay again
Stayed in February 2024
Reviewed: 29 February 2024
Kathy
United KingdomThe only negative I have is the bedrooms of the apartment we stayed in have no mirrors!
We had a great stay. Apartment was excellent, better than we expected.
Stayed in February 2024
Reviewed: 28 February 2024
Suzanne
AustraliaTrain station noise
Location was central to everything we wanted
Stayed in February 2024
Reviewed: 26 February 2024
Natinna
IrelandThe location is amazing.Beatiful rooms,wich were spacious and unique .The staff are warm and helpful and they all went all out to make our stay stress free and enjoyable.
Stayed in February 2024
Ilhabela, Brazil
Kaleucagız, Turkey
Pocatello, USA
Marrakech, Morocco
Cochin, India
Campiglia Marittima, Italy
Kirk of Shotts, UK
Kriopigi, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content